Level 3 – Apply – FEDIP Job Profiles

13.3 Library, information and knowledge technologies | Level 3 – Apply

I can use advanced features of knowledge, information and library systems to streamline the delivery of knowledge and library services.
I can advise healthcare and public health staff and learners about which knowledge, information or library system is best suited to perform a particular task.
I can apply data-entry and system standards for a variety of knowledge, information and library systems to aid interoperability.
I can adapt pre-programmed reports to retrieve information to improve service performance

13.2 Exploiting technology | Level 3 – Apply

I can use existing digital technologies effectively to deliver knowledge and library services, find and distribute information and collaborate with colleagues.
I can engage with emerging technologies and apply these to improve and streamline the delivery of knowledge and lirbary services.
I can establish processes to use the most appropriate technological systems for the exploitation and use of organisational knowledge. This might include maintaining content management systems, knowledge repositories and use of digital resources and services.
I can deliver basic training in digital skills an digital literacy in response to enquiries from healthcare and public health staff and learners.

12.12 Change management | Level 3 – Apply

I can support stakeholders to use evidence and knowledge to inform organisational transformation activities.
I can ensure that successful delivery of change programmes are informed by an evidence-base and transfer of knowledge.

12.8 Financial management | Level 3 – Apply

I can understand and apply knowledge and skills to perform a range of finance management techniques, budget planning, financial forecasting and business case development.
I can oversee funding for delivery of knowledge and library services within my remit.
I can understand and apply organisational financial operating procedures.

12.7 People management | Level 3 – Apply

I can support the recruitment and development of members of my team.
I can provide specialist training and development to grow the skills and knowledge of my team.
I can mentor and coach my team colleagues to continually improve the delivery of services.

12.3 Operational planning | Level 3 – Apply

I can use national guidance to inform and write local guidance to ensure the effective delivery of services.
I can resolve issues with resources or facilities, escalating serious concerns within the organisation as required.
I can contribute to risk registers for my service area and take responsibility for key areas to maintain continuity of services.

12.2 Business planning | Level 3 – Apply

I can contribute specialist knowledge to the development of business plans for the knowledge and library service.
I can collect and analyse service and resource data and draw conclusions to inform strategic business planning.

12.1 Strategic planning | Level 3 – Apply

I can contribute to the development and implementation of strategic priorities for the knowledge and library service that align with organisational aims and objectives.

11.6 Partnership development | Level 3 – Apply

I can work collaboratively and form partnerships to develop and expand delivery of services to meet identified knowledge and evidence needs of staff, learners and the organisation.

11.3 Demonstrating value and impact | Level 3 – Apply

I can work with a range of healthcare teams to identify and collect qualitative and quantitative data to demonstrate the impact of knowledge and library services on health and public health teams and organisations.
I can demonstrate the impact and value of the delivery of specialist skills to raise the profile and support embedding of evidence and knowledge into practice.

11.2 Advocacy | Level 3 – Apply

I can ensure visibility of specialist knowledge and library services across the organisation
I can influence stakeholders and staff to raise the profile of the impact and benefits of knowledge and library services

11.1 Leadership skills | Level 3 – Apply

I can apply a range of leadership skills, self-awareness and emotional intelligence in effectively delivering knowledge and library services.
I can deliver knowledge and library services and contribute expertise to healthcare teams enabling them to deliver improved healthcare outcomes.
I can use my area of specialism to deliver knowledge and library services and contribute to strategic plans.
I can contribute to the development of the strategic direction for the service.

10.8 Marketing | Level 3 – Apply

I can collaborate with organisational teams to take a targeted approach to ensuring that staff and learners are aware of the knowledge and library services that will meet their evidence needs.
I can use a range of marketing techniques, including user experience (UX) and developing personas, to identify staff and learner needs to inform service development / development of a service marketing plan.
I can maintain an awareness of the unique user profiles of different groups, using metrics, data and feedback to shape service and delivery.
I can design and promote the knowledge service offer taking account of the user experience.

10.6 Quality management | Level 3 – Apply

I can work towards meeting national quality standards in my area of work
I can establish peer review processes to ensure the quality of knowledge and evidence service offers

10.5 Service innovation, development and design | Level 3 – Apply

I can apply quality improvement methodology to knowledge and library service innovation, developments and improvement.
I can monitor knowledge and library service activity, key perfomance indicators (KPIs) and metrics to identify areas for service innovation , development and design.
I can execute complex evidence searches to support decision making and inform service innovation, development and design.

10.4 Engaging with stakeholders | Level 3 – Apply

I can engage with stakeholders to inform specialist service developments and consult to agree service levels.
I can engage with stakeholders to promote the benefits of specialist service developments to encourage spread and adoption of embedded evidence and knowledge services across the organisation.

10.3 Community engagement in planning | Level 3 – Apply

I can use a range of techniques to carry out focused evaluation and gather feedback to inform improvements to specific services.
I can work with targeted staff and learner groups, both users and non-users, in identifying knowledge and evidence needs.
I can carry out complex analysis of evaluation and feedback data to inform service improvements and developments.
I can engage with a variety of users across the organisation and healthcare system to provide a professional and efficient service.

10.1 Customer service skills | Level 3 – Apply

I can apply customer service skills in answering complex enquiries
I can resolve conflicts and difficult situations whilst being mindful to retain a positive customer experience.
I can apply my knowledge of customer service needs to deliver improvements to enquiry services and inform customer service standards.

9.9 Research support | Level 3 – Apply

I can manage a research repository and follow internal procedures and guidance to maintain the accuracy of research records.
I can train healthcare staff and learners in effective use of reference management and research data management tools.
I can train healthcare staff and learners to formulate research questions and use bibliographic databases to retrieve research evidence.

9.7 Communication of research findings | Level 3 – Apply

I can produce personalised alerts, horizon scans and current awareness bulletins to communicate research findings.
I can prepare research manuscripts for publication.
I can oversee the outputs from the research repository system.

9.1 Research process | Level 3 – Apply

I can advise healthcare staff and learners to find, appraise and apply research in practice.
I can develop a complex search strategy and undertake a literature review or small scoping review on behalf of a researcher.
I can conduct small-scale user experience research, analyse and apply results to improve the delivery of knowledge, information and library services.

8.1 Records management | Level 3 – Apply

I can assist the organisation to curate, preserve and archive critical knowledge according to records management policies and processes.

7.8 Learning environments | Level 3 – Apply

I can develop policies to ensure the library learning space is suitable and accessible for all staff and learners.
I can ensure an appropriate environment to nurture study, innovation and wellbeing for staff and learners.
I can develop and maintain digital resources and digital learning space.
I can lead on delivering inductions to staff and learners on the availability, how to access and use the library learning space and resources

7.1 Information literacy | Level 3 – Apply

I can apply frameworks to assess the quality and validity of information sources to ensure evidence informed decision making.
I can deliver information literacy training for different audiences and adapt the offer for different learning styles and settings.

7.2 Digital literacy | Level 3 – Apply

I can deliver basic training for staff and learners to effectively apply digital skills to access digital knowledge resources.

7.4 Health literacy | Level 3 – Apply

I can enable the use of health literacy and readability tools and develop skills to address low levels of health literacy.
I can initiate and contribute to work intended to improve health literacy of staff and learners.
I can use a range of tools and techniques to improve health literacy training and practice.

6.8 Knowledge Management culture | Level 3 – Apply

I can contribute to an organisational learning culture where knowledge mobilisation and shared learning thrives.
I can raise awareness and demonstrate the value of knowledge mobilisation to the organisation and local health system.
I can drive organisational change by encouraging widespread use of evidence, organisational knowledge and individual know-how.
I can identify and encourage the use and spread of good practice.
I can enable psychologically safe opportunities for people to share and use knowledge.
I can develop and support organisational knowledge mobilisation champions. (KS Broker, K Manager)

6.6 Organisational knowledge assets | Level 3 – Apply

I can establish processes to conduct knowledge audits, identify areas of good practice and knowledge gaps and implement recommendations to address these.
I can identify, create and curate organisational knowledge assets and assess how these are used effectively by healthcare and public health teams.
I can report upon and communicate about the value of knowledge.

6.4 Knowledge transfer and organisational learning | Level 3 – Apply

I can raise awareness of, and encourage use of, a range of tools and techniques for teams to use to learn before, during and after all that they do so others in the organisation or healthcare system can apply that learning to inform and improve their own work.
I can source and summarise internal organisational knowledge, individual know-how, good practice and external published and unpublished research to accelerate evidence-informed policy and practice.
I can develop and maintain directories of expertise and encourage individuals to contribute and use these to inform their practice.
I can devise and implement methods to capture and share knowledge before people move on to different roles, avoiding knowledge loss.

6.3 Knowledge synthesis and combination | Level 3 – Apply

I can contribute to a service that produces summarised insights for evidence-based, informed decision making.
I can work alongside health and public health teams to understand their knowledge needs so that knowledge insights can be synthesised and summarised to meet these needs. This will include synthesis from a variety of sources such as published research, organisational data, lessons learned, good practice, staff know-how, patient or staff lived experience, guidelines and procedures

6.1 Knowledge management | Level 3 – Apply

I can apply knowledge mobilisation principles, thinking and development so healthcare teams and organisations can rapidly apply research evidence and good practice, organisational knowledge and individual tacit knowledge into policy and practice
I can put into place systems and processes to identify, capture, create, analyse, curate and distribute knowledge to contribute to organisational learning, drive innovation and create organisational value
I can embed knowledge mobilisation into ways of working, for example facilitating a Before Action Review before an organisational project or piece of work commences and a Retrospect at its conclusion
I can select, plan and facilitate a range of knowledge mobilisation tools, tailored to team or organisational circumstances. This might include adapting learning before, during and after tools such as Appreciative Inquiry, Action Learning Sets or Knowledge Harvesting.
I can help teams to capture, share and use Lessons Learned, and to articulate tacit knowledge and personal insights.

5.10 Cataloguing and resource description | Level 3 – Apply

I can assist with cataloguing knowledge resources by applying rules and formats and resource description standards to add and amend basic records to maintain and improve the organisation and retrieval of knowledge resources.
I can use advanced features within catalogues to effectively locate knowledge resources held in knowledge and library collections.
I can demonstrate to a library user how to use advanced functions on catalogues to locate knowledge resources.

5.8 Subject indexing | Level 3 – Apply

I can define subject heading terms using my subject expertise and pre-defined schemes such as Medical Subject Headings (MeSH) .
I can apply subject heading terms to systematically organise information, knowledge and resources to make them easier for people to find.
I can make suggestions, based on my interactions with healthcare and public health staff and learners, on how to improve pre-defined schemes such as Medical Subject Headings (MeSH) to ensure they remain relevant for use with local collections and reflect evolving language, culture, terminology and remain suited to local needs.

5.5 Classification schemes and taxonomies | Level 3 – Apply

I can expertly choose and apply the right classification scheme to organise digital and print knowledge resources, making information easier to find and use.
I can design and apply taxonomies that show the hierarchical relationship of different groups of data, information and knowledge, making them easier to understand and use for evidence?informed decision making.

5.4 Metadata | Level 3 – Apply

I can create and structure metadata to describe organisational information and digital knowledge resources to make them easier for healthcare and public health staff and learners to find and use.
I can apply the principles of metadata to identify provenance, improve the recall and manage retention and disposal of organisational information.

5.3 Information architecture | Level 3 – Apply

I can apply standards to create, implement and maintain structures of organisational information using a variety of tools such as metadata, taxonomies, thesauri, ontologies, controlled vocabularies and resource descriptors to enable the discovery of organisational knowledge and information.

5.1 Information management | Level 3 – Apply

I can devise information management policies for the organisation.
I can oversee and advise upon the storage, co-creation, access and dissemination of organisational information on a range of platforms such as intranets, internets, SharePoint, repositories and discovery systems.

4.3 Copyright, intellectual property and licensing | Level 3 – Apply

I can maximise the use of information resources available to the organisation within the limits of licensing regulations.
I can advise health care and public health staff and learners on compliance with information legislation and guidance including licensing, intellectual property, open access and copyright as it relates to knowledge assets.

4.1 Information governance | Level 3 – Apply

I can create effective information governance processes to ensure compliance with organisational policies and legal requirements for the handling of data and information within the knowledge and library service.
I can ensure knowledge and library systems are fully compliant with information governance requirements. This might include completing Data Protection Impact Assessments or having responsibilities as a departmental Information Asset Owner.

3.7 Abstracting and summarising | Level 3 – Apply

I can understand how to provide a summary of evidence at both document and aggregated level.
I can carry out basic summary of evidence search results.
I can effectively use AI technologies to assist with abstracting and summarising, complying with legal requirements.

3.6 Information appraisal | Level 3 – Apply

I can understand and apply information appraisal skills to evidence searches.
I can provide training to staff and learners on how to appraise evidence and information,
I can advise staff and learners how to appraise AI generated information.

3.3 Information retrieval | Level 3 – Apply

I can work with healthcare staff to determine their evidence needs and interpret their search enquiries.
I can formulate and carry out evidence searches across bibliographic databases and information resources.
I can evaluate, select and present the evidence search results to inform healthcare staff decision making.
I can oversee the promotion and delivery of horizon scans, personalised alerts and current awareness bulletins to highlight the latest research and knowledge to healthcare and public health staff.

2.10 Data stewardship | Level 3 – Apply

I can write procedures to ensure the interoperability of data sets within the knowledge and library service.
I can advise my organisation about understanding and protecting data privacy.
I can devise and deliver training to instruct healthcare staff and learners about the importance of maintaining accurate data and help them to understand and protect their data privacy.

2.9 AI and algorithmic literacy | Level 3 – Apply

I can create and share effective prompts and develop agents to retrieve information using AI and critically evaluate the results to inform my own work and the work of others.
I can advise healthcare staff and learners on how to use AI effectively and sustainably, highlighting latest developments and potential risks from AI to the organisation.
I can advise the organisation about using protocols to appraise AI applications before deployment.
I can curate organisational information, knowledge assets and data sets for effective use by AI systems.

2.1 Data management | Level 3 – Apply

I can organise and manipulate data to inform business decisions for the knowledge and library service and the wider organisation or healthcare system.
I can advise others on handling, cleaning and presenting data.
I can create databases and repositories and maintain these to handle business and research data.

1.6 Collection promotion | Level 3 – Apply

I can apply a detailed understanding of different groups of staff and learners to the design of marketing and promotion of collections.
I can deliver targeted promotion of resources.
Librarian

1.5 Collection evaluation and information quality | Level 3 – Apply

I can lead the evaluation of collections to ensure they are fit for purpose and meet the needs of different groups of staff and learners.

1.1 Collection management | Level 3 – Apply

I can ensure that collections are accessible and meet the diverse needs of the user community, for example digital access and supporting care at the point of need.
I can apply expertise to collection management developing the collection to meet evolving user and organisational needs.
I can critically appraise resources to inform the selection and acquisition of print and digital content, review subscriptions and assess suitability of digital and AI resources.