I can set the strategic direction for national service innovation, development and design.
I can influence a culture and strategic directection within knowledge and library services of using evidence from research, good practice and service data to take an evidence based approach to service innovation and development.
I can advocate for the application of quality improvement methodology to knowledge and library service innovations and developments.
I can use service improvement approaches, data, feedback and performance monitoring tools to engage stakeholders to advance the quality and extend the reach of knowledge and library services across the health system.
I can set national knowledge and library service activity key performance indicators (KPIs) and metrics to demonstrate progress, analyse activity trends and review activity to inform national service innovation and redesign.