I can set-up, build and optimise knowledge, information and library systems to streamline the delivery of knowledge and library services.
I can advise the healthcare organisation about which knowledge, information or library system is best suited to perform a particular task.
I can define data-entry and system standards for a variety of knowledge, information and library systems to aid interoperability.
I can ensure system compliance and accuracy and mitigate risks to system performance.
I can use specialised programming languages to create reports and manage system performance.
KLIM Level: Level 4 - Enable
13.2 Exploiting technology | Level 4 – Enable
I can design, implement and evaluate current and emerging technologies and digital systems for the exploitation and use of organisational knowledge.
I can oversee content management systems, knowledge repositories and maintain and manage digital resources and services.
I can use my subject matter expertise to advise the organisation or healthcare systems on the suitability and application of digital technologies, to inform commissioning, conformity to inter-operable standards and customisation to meet user needs.
I can scope digital skills and fluency requirements of healthcare staff, learners and the public so they can effectively use technology to inform healthcare decisions.
I can act as a human bridge between people and technology so people can build their confidence and maximise their use of digital technologies.
12.12 Change management | Level 4 – Enable
I can encourage stakeholders to use evidence and knowledge to inform organisational transformation activities.
I can drive successful delivery of change programmes for my organisation based upon excellent communication and stakeholder engagement.
I can influence the delivery of successful change programmes by ensuring the use of a strong evidence-base and the transfer and adoption of knowledge and lessons learned.
12.8 Financial management | Level 4 – Enable
I can effectively apply knowledge and skills to perform a range of finance management techniques, budget planning, financial forecasting and business case development.
I can apply understanding and expert knowledge of procurement of resources and contract management.
I can ensure management responsibility for the knowledge and library service budget for staffing, services and resources.
I can understand and apply organisational financial operating procedures.
I can prepare business cases to bid for additional funding to deliver the strategic priorities of the service.
12.7 People management | Level 4 – Enable
I can ensure the right level of capacity and skills mix needed in the knowledge and library services team to deliver on strategic priorities.
I can coach the knowledge and library services team to deliver effective knowledge and library services, offering performance management, overseeing recruitment and resolving conflict before it escalates.
I can mentor and enable knowledge and library service team members to develop skills and participate in opportunities for continuing professional development.
12.3 Operational planning | Level 4 – Enable
I can lead on resource planning for knowledge and library services, taking account of user needs, business continuity and sustainability.
I can implement local and national guidance to ensure the effective delivery of services.
I can escalate and resolve issues with resources or facilities so they can be resolved quickly.
I can manage risks and maintain continuity of service.
12.2 Business planning | Level 4 – Enable
I can set plans for the delivery of the knowledge and library service, to contribute to the aims and objectives of the organisation.
I can lead the implementation of the strategic plan for knowledge and library services across the organisation.
I can be agile and adjust business plans to maximise benefit from commercial trends.
12.1 Strategic planning | Level 4 – Enable
I can collaborate and consult with senior leaders and stakeholders to develop strategic priorities for the knowledge and library service aligned to organisational, local healthcare system and national objectives.
I can consider the context within which I work and develop and deliver services to benefit the organisation, staff and learners.
11.6 Partnership development | Level 4 – Enable
I can identify and act on opportunities to work collaboratively and form strategic partnerships, both within the organisation and across other organisations and sectors, to develop and expand knowledge and library services to meet the evidence needs across the local healthcare system.
11.4 Influencing key stakeholders | Level 4 – Enable
I can apply my knowledge of my organisation and stakeholder positions to effectively shape my thinking, strategically plan, develop and position services.
I can influence senior stakeholders across my organisation to recognise the benefits of mobilising evidence and knowledge to underpin evidence-informed decision-making.
11.3 Demonstrating value and impact | Level 4 – Enable
I can ensue that the knowledge and library service team is systematically collecting and evaluating quantitative and qualitative impact data to show the benefits and value of the service.
I can use analysed local evidence to promote and demonstrate the positive impact and value of the knowledge and library service with senior stakeholders and across the organisation to enable embedding of evidence into policy and practice.
I can use published research and evidence of impact and economic benefit to demonstrate the value of locally provided knowledge and library services and use this to inform business cases.
11.2 Advocacy | Level 4 – Enable
I can ensure the visibility and breadth of involvement of the service across the organisation and health system
I can campaign across the organisation to raise the profile of the value and impact of the knowledge and library service
I can collaborate/influence with senior leaders to develop champions across the organisation to advocate for the use of knowledge and library services
11.1 Leadership skills | Level 4 – Enable
I can lead, set and deliver the strategic vision, direction, development and improvement of the knowledge and library service for the organisation and health system.
I can empower the knowledge and library team members to have confidence and collaborate in delivering the strategic vision and direction.
I can understand and effectively apply a range of leadership skills, self-awareness and emotional intelligence.
I can demonstrate strong leadership skills in order to ensure the visibility and breadth of involvement of the service across the organisation and healthcare system.
10.8 Marketing | Level 4 – Enable
I can work in partnership with teams across the organisation and health system, including communications, to develop a strategic targeted marketing plan.
I can collaborate with senior leaders and stakeholders to ensure visibility and awareness of the knowledge and library service across the organisation and health system.
I can ensure that marketing activity effectiveness is evaluated and adjustmetns made as required.
10.6 Quality management | Level 4 – Enable
I can ensure the continual improvement of the knowledge and library service for the organisation and health system
I can assure the quality of the knowledge and library service for the organisation and health system
I can work in partnership with senior leaders and stakeholders to meet national quality standards
10.5 Service innovation, development and design | Level 4 – Enable
I can enable a culture within the knowledge and library team of using evidence from research, good practice and service data to take an evidence based approach to service innovation and development.
I can oversee and ensure application of quality improvement methodology to knowledge and library service innovations and developments.
I can set knowledge and library service activity key performance indicators (KPIs) and metrics to demonstrate progress, analyse trends and review activity to inform service innovation.
10.4 Engaging with stakeholders | Level 4 – Enable
I can engage and consult with a range of service and education leads to inform knowledge and library service strategic developments.
I can consult with staheholders to agree serice requirements and outputs.
I can engage with senior leaders and stakeholders through organisational governance groups to align strategic developments with organisational priorities.
I can engage with stakeholders to promote the benefits of specialist service developments to encourage spread and adoption across the organisation and health system.
10.3 Community engagement in planning | Level 4 – Enable
I can use staff and learner knowledge and evidence needs analysis and feedback to inform strategic service improvement developments.
I can engage with partners, stakeholders, senior leaders and staff groups across the organisation to introduce new services and innovative ways of working in meeting evidence and knowledge needs.
10.1 Customer service skills | Level 4 – Enable
I can enable and assure a customer focused culture within the knowledge and library service.
7.8 Learning environments | Level 4 – Enable
I can provide strategic review and design of the space to ensure it meets the needs of staff and learners providing resources, study space, innovation and technologies and wellbeing.
I can ensure physical library leraning spaces and digital learning spaces are adapted to remain fully accessible.
8.1 Records management | Level 4 – Enable
I can oversee organisational curation, preservation and archiving of critical knowledge and implement organisational records management policies and processes.
9.1 Research process | Level 4 – Enable
I can advise upon and oversee research processes within the organisation and healthcare system.
I can contribute to research funding bid processes, writing sections on research methodologies including literature searching, data management, research ethics, knowledge mobilisation and research dissemination via open access publishing routes.
I can develop, apply and advise upon complex search strategies and undertake systematic searches to retrieve research literature to answer clinical and non-clinical research questions.
I can manage reference lists, citation checking, research data and develop reproducibility documentation.
I can incorporate tacit knowledge and lived experience from staff and patients as part of the research process.
I can advise on the peer review process, ethical publishing processes and research quality measures including journal impact factors.
I can undertake independent research, actively contributing to the research evidence base of knowledge, information and library science.
9.7 Communication of research findings | Level 4 – Enable
I can advise upon the communication of research results, including presentation, publication and dissemination.
I can produce rapid reviews, research summaries and plain English summaries for the rapid application of research findings into healthcare practice.
I can produce personalised alerts, horizon scans and current awareness bulletins to communicate research findings.
I can work with healthcare teams to enable rapid implementation of research findings into policy and practice. (KS Broker,K Manager).
I can disseminate research evidence and apply it to inform service and quality improvement and innovation.
I can advise on routes to share and publish research outputs.
9.9 Research support | Level 4 – Enable
I can advise individual researchers and the organisation on best practice relating to the management of research. This includes assisting with data management plans.
I can provide training about the research process, helping to define research questions and conduct effective searches across bibliographic databases.
I can undertake the critical appraisal of research to ensure it is of the highest standard and complies with research policy.
I can write the research methods protocol for systematic review research.
I can train people to use research tools such as statistical software, reference management systems and open researcher systems.
6.6 Organisational knowledge assets | Level 4 – Enable
I can commission knowledge audits, identifying and putting in place solutions to fill knowledge gaps.
I can develop systems and standards to guide the creation and curation of knowledge assets .
I can advocate for the value of effective knowledge management and how it contributes to organisational effectiveness, improved healthcare outcomes and drives innovation.
6.8 Knowledge Management culture | Level 4 – Enable
I can create and implement a strategy and develop standards to develop an organisational learning culture where knowledge mobilisation and shared learning thrives.
I can advocate and demonstrate the value of knowledge mobilisation to the organisation and local health system.
I can lead organisational change and ensure all organisational decision-making is underpinned by the use of evidence, organisational knowledge and individual know-how.
I can advocate for and encourage the use and spread of good practice
I can influence organisational culture to enable psychologically safe opportunities for people to share and use knowledge.
I can appoint organisational knowledge mobilisation champions and incentivise knowledge sharing and re-use
7.1 Information literacy | Level 4 – Enable
I can work across the organisation to incorporate information literacy skills into existing learning and development opportunities and programmes.
I create and apply frameworks to assess the quality and validity of information sources to ensure evidence informed decision making across the organisation.
I can devise information literacy training for different audiences and adapting the offer for different learning styles and settings.
7.4 Health literacy | Level 4 – Enable
I can work in partnership with teams across the organisation to review patient information taking into consideration health literacy and readability levels.
I can work in partnership to provide an evidence base to underpin high quality and valid patient information.
I can initiate and contribute to partnership working to improve the health literacy of patients and the public.
6.5 Knowledge sharing and collaboration | Level 4 – Enable
I can advise healthcare and public health organisations and teams on approaches and tools they can use to encourage knowledge sharing and collaboration.
I can oversee the design and delivery of opportunities to encourage people to collaborate and share knowledge, including developing collaboration opportunities between healthcare and public health teams and the public, patients and service users.
I can oversee the establishment of effective networks and Communities of Practice for healthcare teams and specialist groups.
I can oversee the identification, capture and curation of knowledge and learning resulting from knowledge sharing and collaboration activities for the organisation.
I can report to the organisation about the value of knowledge sharing and collaboration activities demonstrating how they contribute to organisational effectiveness, culture and improved healthcare outcomes.
6.4 Knowledge transfer and organisational learning | Level 4 – Enable
I can advocate and promote the value of using tools and techniques to encourage knowledge transfer and organisational learning for healthcare and public health organisations.
I can ensure systems, processes and training are in place to enable healthcare and public health staff and learners to effectively use techniques to connect, capture, create and use knowledge.
6.3 Knowledge synthesis and combination | Level 4 – Enable
I can ensure there are the right knowledge and library staff in place with the right skills to deliver services that can produce tailored summarised insights for evidence-based, informed decision making.
I can ensure knowledge and library staff can use a combination of their expertise and technology to produce tailored insights, synthesised and summarised from a variety of sources, such as published research, organisational data, lessons learned, good practice, staff know-how, patient and staff lived experiences, guidelines and procedures and that these are presented in timesaving, decision-ready formats.
6.1 Knowledge management | Level 4 – Enable
I can develop an organisational or healthcare system approach to mobilising evidence and knowledge to improve healthcare outcomes.
I can use my subject matter expertise to create and implement a strategy for knowledge management and knowledge mobilisation aligned to the priorities of the organisation and local healthcare system.
I can put in place systems and processes to identify, capture, create, analyse, curate and distribute knowledge to contribute to organisational learning, drive innovation and create organisational value
5.10 Cataloguing and resource description | Level 4 – Enable
I can develop and apply policies, formats and guidance to create accurate catalogue records and resource descriptions of knowledge resources.
I can act as a subject matter expert in cataloguing and resource description for colleagues across a healthcare system.
I can ensure the quality of catalogue records and check that standards are maintained across various systems.
5.8 Subject indexing | Level 4 – Enable
I can apply pre-existing schemes such as Medical Subject Headings (MeSH) and produce modifications and alternative systematic arrangement of terms to aid the retrieval of various specialist collections of information, organisational knowledge and resources
I can make improvements to pre-defined schemes such as Medical Subject Headings (MeSH) to ensure they remain relevant for use with local collections and reflect evolving language, culture, terminology and are suited to local needs
I can develop thesauri and controlled vocabularies to demonstrate the inter-relationship between terms.
I can advise the organisation on effective application of subject headings and maintain standards to ensure organisational information can be easily located.
5.5 Classification schemes and taxonomies | Level 4 – Enable
I can provide subject matter expertise on how to organise data, information and organisational knowledge within digital systems using classification schemes and taxonomies so that it is stored effectively and is easier to find and use for evidence?based decision making.
5.3 Information architecture | Level 4 – Enable
I can provide strategic oversight and commission development of information structures.
I can create standards for the effective organisation and structuring of organisational information and knowledge assets.
I can advise the organisation and healthcare systems on the most appropriate tools and techniques to apply to enable the discovery of organisational knowledge and information.
5.1 Information management | Level 4 – Enable
I can provide strategic oversight to the organisation about information management.
I can set standards and share best practice to advise upon the storage, co-creation, access and dissemination of organisational information on a range of platforms such as intranets, internets, SharePoint, repositories and discovery systems.
4.3 Copyright, intellectual property and licensing | Level 4 – Enable
I can advise the organisation on compliance with information legislation and guidance including licensing, intellectual property, open access and copyright .
I can provide assurance to the organisation that use of information resources is maximised within the limits of licensing regulations.
I can oversee organistional compliance with local copyright licensing arrangements.
4.1 Information governance | Level 4 – Enable
I can ensure effective information governance processes and compliance with organisational policies and legal requirements for the handling of data and information for knowledge and library services.
I can ensure knowledge and library systems are fully compliant with information governance requirements. This includes completing Data Protection Impact Assessments and having responsibilities as the Senior Information Rick Owner for knowledge and library service inforamtion assets.
3.8 Information synthesis and integration | Level 4 – Enable
I can expertly synthesise knowledge through analysing evidence search results to provide categorisation, identify conclusions and recommendations.
I can execute a comprehensive synthesis of the outputs of evidence searches.
I can apply synthesis skills of evidence and knowledge to contribute to systematic reviews or produce rapid reviews.
3.7 Abstracting and summarising | Level 4 – Enable
I can expertly summarise evidence and knowledge at document and aggregated level.
I can execute comprehensive summaries of evidence searches with a basic level of synthesis.
3.6 Information appraisal | Level 4 – Enable
I can understand and apply critical appraisal skills to the results of complex evidence searches and systematic reviews.
I can apply statistical reasoning to appraise evidence.
I can provide critical appraisal training for staff and learners.
3.3 Information retrieval | Level 4 – Enable
I can identify evidence based information needs by working in an embedded way alongside healthcare and public health teams.
I can formulate and carry out complex and comprehensive evidence searches across bibliographic databases, information resources and organisational knowledge assets.
I can evaluate, select and present the evidence search results to inform healthcare and public health staff decision making.
I can rapidly transfer knowedge into policy and practice through the development and delivery of horizon scans, personalised alerts and current awareness bulletins to keep health and public health staff up to date with the latest resarch .
2.10 Data stewardship | Level 4 – Enable
I can contribute to organisational policies about the interoperability of data sets.
I can advise organisations about understanding and protecting data privacy.
I can inform healthcare organisations and systems about the importance of maintaining accurate data, organisational responsibilities and risk management in relation to data privacy.
2.9 AI and algorithmic literacy | Level 4 – Enable
I can contribute to organisational policy to encourage effective use of AI and mitigate organisational and healthcare system risks.
I can devise training programmes and influence organisational culture to encourage adoption of emerging technologies such as AI.
I can strategically plan and develop systems to ensure that organisational information, knowledge assets and data sets are organised and maintained to facilitate reliable use by AI.
I can provide professional advice to the healthcare system about the application of machine learning (ML), large language models (LLM), development of bespoke agents and other AI technologies.
I can measure the efficiencies to be gained from such technologies and balance this with the risks to the organisation and how they can be mitigated. .(CKO)
2.1 Data management | Level 4 – Enable
I can provide strategic oversight to the management of data to inform business and research decisions.
I can use data to inform service improvements.
I can establish services to assist others to use data.
1.2 Collection strategy | Level 4 – Enable
KLS Manager
Develop a strategic framework for collection management, aligned to organisational and national priorities, understanding bias in collections and diversifying where appropriate
1.1 Collection management | Level 4 – Enable
I can ensure there is a collection management policy in place to meet the strategic needs of the organisation.
I can ensure that all aspects of the collection management policy are implemented.
