I can collect knowledge and library service activity data as required to monitor progress and service trends.
I can be aware of current evidence, good practice, innovation and evidence from knowledge and library research to identify service improvements.
KLIM Category: 10.5 Service innovation, development and design
10.5 Service innovation, development and design | Level 2 – Assist
I can keep up to date with current evidence, good practice, innovation and evidence from knowledge and library research to identify service improvements.
I can understand quality improvement methodology and how to apply it to my area of work.
I can set up processes to collect service activity data to show use of the knowledge and library service and demonstrate progress.
I can execute evidence searches to support decision making and inform service innovation, development and design.
10.5 Service innovation, development and design | Level 3 – Apply
I can apply quality improvement methodology to knowledge and library service innovation, developments and improvement.
I can monitor knowledge and library service activity, key perfomance indicators (KPIs) and metrics to identify areas for service innovation , development and design.
I can execute complex evidence searches to support decision making and inform service innovation, development and design.
10.5 Service innovation, development and design | Level 4 – Enable
I can enable a culture within the knowledge and library team of using evidence from research, good practice and service data to take an evidence based approach to service innovation and development.
I can oversee and ensure application of quality improvement methodology to knowledge and library service innovations and developments.
I can set knowledge and library service activity key performance indicators (KPIs) and metrics to demonstrate progress, analyse trends and review activity to inform service innovation.
10.5 Service innovation, development and design | Level 6 – Set strategy, inspire and influence
I can set the strategic direction for national service innovation, development and design.
I can influence a culture and strategic directection within knowledge and library services of using evidence from research, good practice and service data to take an evidence based approach to service innovation and development.
I can advocate for the application of quality improvement methodology to knowledge and library service innovations and developments.
I can use service improvement approaches, data, feedback and performance monitoring tools to engage stakeholders to advance the quality and extend the reach of knowledge and library services across the health system.
I can set national knowledge and library service activity key performance indicators (KPIs) and metrics to demonstrate progress, analyse activity trends and review activity to inform national service innovation and redesign.