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Customer Service Techniques

Techniques for identifying, gathering and validating customers’ needs in the delivery of IT services.

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Job Families

IT Operations (47)
- Application Operations Engineer (6)
- Infrastructure Engineer (5)
- End User Computing Engineer (5)
- Infrastructure Operations Engineer (5)
- Service Transition Manager (4)
- Command and Control Centre Manager (4)
- IT Service Manager (4)
- Service Desk Manager (4)
- Change and Release Manager (3)
- Business Relationship Manager (3)
- Problem Manager (2)
- Incident Manager (2)
User Centred Design (37)
- User Researcher (6)
- Service Designer (6)
- Interaction Designer (6)
- Graphic Designer (6)
- Content Designer (6)
- Accessibility Specialist (4)
- Technical Writer (2)
- Content Strategist (1)
Architecture (27)
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- Enterprise Architect (4)
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- Network Architect (3)
Data (25)
- Data Engineer (5)
- Data Analyst (5)
- Analytics Engineer (4)
- Data Scientist (4)
- Data Governance Manager (3)
- Data Ethicist (2)
- Machine Learning Engineer (2)
Software Development (24)
- Software Developer (9)
- Development Operations Engineer (9)
- Frontend Developer (6)
Product and Delivery (21)
- Business Analyst (6)
- Product Manager (5)
- Delivery Manager (4)
- Digital Portfolio Manager (4)
- Programme Delivery Manager (1)
- Service Owner (1)
Quality Assurance Testing (10)
- Quality Assurance Testing (QAT) Analyst (4)
- Test Engineer (4)
- Test Manager (2)
Cyber Security (10)
Information Governance (6)
- Information Governance Officers (3)
- Information Governance Managers (2)
- Data Protection Officer (1)
Patient Services (4)
- Records and Information Manager (4)
- Clinical Coding (0)
Digital Leadership Roles (4)
- CxIO (1)
- Chief Audit Officer (1)
- Chief Information Officer (1)
- Chief Technology Officer (1)
Clinical Informatics (2)
- Clinical Informatician (2)
Knowledge Management (0)
Learning and Development (0)

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