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Customer Service Techniques

Techniques for identifying, gathering and validating customers’ needs in the delivery of IT services.

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Job Families

IT Operations (47)
- Application Operations Engineer (6)
- Infrastructure Engineer (5)
- End User Computing Engineer (5)
- Infrastructure Operations Engineer (5)
- IT Service Manager (4)
- Service Desk Manager (4)
- Service Transition Manager (4)
- Command and Control Centre Manager (4)
- Change and Release Manager (3)
- Business Relationship Manager (3)
- Problem Manager (2)
- Incident Manager (2)
User Centred Design (36)
- User Researcher (6)
- Service Designer (6)
- Graphic Designer (6)
- Content Designer (6)
- Interaction Designer (5)
- Accessibility Specialist (4)
- Technical Writer (2)
- Content Strategist (1)
Architecture (27)
- Solutions Architect (5)
- Technical Architect (5)
- Enterprise Architect (4)
- Business Architect (4)
- Network Architect (3)
- Security Architect (3)
- Data Architect (3)
Software Development (24)
- Software Developer (9)
- Development Operations Engineer (9)
- Frontend Developer (6)
Product and Delivery (21)
- Business Analyst (6)
- Product Manager (5)
- Digital Portfolio Manager (4)
- Delivery Manager (4)
- Programme Delivery Manager (1)
- Service Owner (1)
Quality Assurance Testing (10)
- Quality Assurance Testing (QAT) Analyst (4)
- Test Engineer (4)
- Test Manager (2)
Information Governance (6)
- Information Governance Officers (3)
- Information Governance Managers (2)
- Data Protection Officer (1)
Learning and Development (0)
Digital Leadership Roles (0)
Clinical Informatics (0)
Cyber Security (0)
Patient Services (0)
- Clinical Coding (0)
Data (0)
Knowledge Management (0)

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