Defines the approach and acts as the high-level point of contact between the customer and internal or external supplier organisations, ensuring that users in own organisation deal with supplier within the terms and conditions of the contract, and that all communications between suppliers and users within own organisation take place effectively, efficiently and in a timely manner. Is the final point of escalation for most significant issues or problems raised by the suppliers, users or own staff, and arbitrates in situations where the team members feel unable to deal with the issue themselves without more senior management support or advice