You take time to elicit the input of others to a problem.
NCF Level: Level Two
Sharing best practice (B4.3) (Level Two)
You look to make successes part of your routine offering.
Embedding best practice (B4.4) (Level Two)
You scan the successes of the team in order to improve your work.
Patient impact (B5.1) (Level Two)
You understand the impact of your actions on patients.
Understanding the customer (B5.2) (Level Two)
You spend time with the customer to understand what will add value to their requirement.
Customer service (B5.3) (Level Two)
You use your knowledge and experience to offer alternative suggestions that would benefit the customer.
Customer solutions (B5.4) (Level Two)
You regularly try new techniques to provide greater efficiencies for the customer or outcomes for the patient.
Skill (Level Two)
2
Delivering outcomes (B1.1) (Level Two)
You initiate work with others in your team in order to bring about a generally agreed outcome.
Communicating within a hierarchy (B1.2) (Level Two)
You are able to appeal to those in authority in order to facilitate influence.
Generating consensus (B1.3) (Level Two)
You understand how to steer the direction of activity by influencing the consensus of opinion.
Logical arguments (B1.4) (Level Two)
You understand how to structure a reasoned argument to influence the decisions of others.
Negotiation (B1.5) (Level Two)
You are able to negotiate simple exchanges in order to achieve a specific result.
Generating support (B1.6) (Level Two)
You understand how interpersonal skills such as kindness and compassion can increase people’s desire to support you.
Influence (B1.7) (Level Two)
You are generally able to identify when you are being influenced and assess the situation on its own merits.
Equality (B2.1) (Level Two)
You consistently look to collaborate with colleagues who are representative of the protected characteristics in the Equality Act 2010 to work on any group and do not tolerate any implication that any group should be omitted from inclusion.
Challenging discrimination (B2.2) (Level Two)
You articulate, when prompted, the fact that discrimination of any kind will not be tolerated by your organisation and report what you know to your line manager.
NHS Constitution (B2.3) (Level Two)
You know the importance of following, and are familiar with, the behaviours and values listed in the NHS Constitution.
Supporting others (B2.4) (Level Two)
You are kind to yourself, supportive of those around you and let someone know if things become difficult.
Open environment (B2.5) (Level Two)
You have read your organisation’s local and the NHS National Equality, Diversity and Inclusion policies and take time to actively listen to the lived experiences of underrepresented and marginalised groups, asking questions and escalating the concerns of your colleagues to your line manager.
Written communication (B3.1) (Level Two)
You are able to convey complex written ideas and insights in a clear and concise manner.
Discussing complex ideas (B3.2) (Level Two)
You are able to discuss complex ideas in a clear and concise manner.
Delivering complex ideas (B3.3) (Level Two)
You are able to appear confident when conveying complex ideas and insights.
Understanding new ideas (B3.4) (Level Two)
You are able to understand new and complex ideas when brought up in conversation.
Reading audiences (B3.5) (Level Two)
You consistently check to ensure other parties have understood the message from your communication.
Problem sharing (B4.1) (Level Two)
You regularly work on problems with colleagues in your team.