You seek out the opinions of a number of others to create a rich solution to a problem.
NCF Level: Level Three
Sharing best practice (B4.3) (Level Three)
You collate and offer best practice in your area and openly share your findings.
Embedding best practice (B4.4) (Level Three)
You seek out exemplars of “what good looks like” and embed them within your area.
Patient impact (B5.1) (Level Three)
You seek out ways of making your actions better for patients.
Understanding the customer (B5.2) (Level Three)
You take time to consult with the client, offering a range of solutions.
Customer service (B5.3) (Level Three)
You spend time on complex problems to understand the customer’s perspective and solutions that would add value.
Customer solutions (B5.4) (Level Three)
You seek out new and innovative solutions to proactively inform customers of efficiencies in your provision.
Skill (Level Three)
3
Delivering outcomes (B1.1) (Level Three)
You initiate work with others in your team and beyond in order to bring about a generally agreed outcome.
Communicating within a hierarchy (B1.2) (Level Three)
You are able to communicate to those in authority when their requests are in conflict with each other.
Generating consensus (B1.3) (Level Three)
You are generally able to quickly gather a consensus of opinion to support your ideas.
Logical arguments (B1.4) (Level Three)
You are able to construct a clearly predicated argument with logically consistent conclusions.
Negotiation (B1.5) (Level Three)
You are able to negotiate exchanges over multiple poles of interest in order to achieve a specific result.
Generating support (B1.6) (Level Three)
You are always able to gather help with minimal effort when faced with a tricky problem.
Influence (B1.7) (Level Three)
You are able to apply influence even when faced with being influenced by a number of peers.
Equality (B2.1) (Level Three)
You make extra efforts to ensure that, where the voices of certain groups are not being heard, you take the time to hear them.
Challenging discrimination (B2.2) (Level Three)
You articulate, when prompted, the fact that discrimination of any kind will not be tolerated by your organisation and signpost issues to senior management for immediate resolution.
NHS Constitution (B2.3) (Level Three)
You have a detailed understanding of following the behaviours and values listed in the NHS Constitution.
Supporting others (B2.4) (Level Three)
You are supportive of others and take time to ensure they are okay. Whilst ensuring everyone has someone to talk to, you ensure that you are able to talk to someone when you need to as well.
Open environment (B2.5) (Level Three)
You help to model an open environment by facilitating sessions for underrepresented and marginalised individuals to share their lived experiences with you and your colleagues, asking questions and escalating concerns to your line manager.
Written communication (B3.1) (Level Three)
You are able to convey complex written ideas, citing a variety of sources, in a clear and concise manner.
Discussing complex ideas (B3.2) (Level Three)
You are able to discuss complex ideas in a clear and accessible manner to a non-technical audience.
Delivering complex ideas (B3.3) (Level Three)
You deliver complex ideas and insights to a diverse range of audiences.
Understanding new ideas (B3.4) (Level Three)
You are able to understand new and complex ideas from multiple sources in order to convey the information concisely.
Reading audiences (B3.5) (Level Three)
You are able to assess how comfortable someone is in understanding your information and naturally cover the information they are unclear on in a new and accessible manner.
Problem sharing (B4.1) (Level Three)
You regularly work on problems with others outside of your immediate work area while respecting pre-agreed boundaries.