Patient and customer service – FEDIP Job Profiles

Patient impact (B5.1) (Level 5)

You ensure all work within your area offers the most efficient support to customers and patient outcomes.

You create opportunities for joint working with the customer to ensure efficient utilisation of the service.

You pre-empt changes within health and care to ensure the service is always able to deliver the best solutions.

You seek out opportunities for your service to learn cutting edge technologies that could be advantageous to the customer.

You ensure work within your area is as efficient as possible and enables better health and care outcomes.

You seek out opportunities to work collaboratively with customers to pre-empt requests.

You understand changes within health and care with a view offering solutions to foreseen requirements.

You apply new solutions to customer requirements in order to ensure maximum accuracy and efficiency.

You seek out ways of making your actions better for patients.

You take time to consult with the client, offering a range of solutions.

You spend time on complex problems to understand the customer’s perspective and solutions that would add value.

You seek out new and innovative solutions to proactively inform customers of efficiencies in your provision.

You understand the impact of your actions on patients.

You spend time with the customer to understand what will add value to their requirement.

You use your knowledge and experience to offer alternative suggestions that would benefit the customer.

You regularly try new techniques to provide greater efficiencies for the customer or outcomes for the patient.

You consider the impact of your activities on patients.

You work with the customer to understand their requirements.

You consider if there are better ways to service the customer.

You look for new learnings to increase your offering to the customer / patient.