NCF Category: Business Change and Benefits Management

You positively influence stakeholders, building networks and alliances and lead the focus within data and digital on customer satisfaction.

You understand the business case for change and how data and digital can facilitate that, collaborating with project managers to define an achievable technological outcome which fosters new ways of working.

You are aware of the possibiliy of disbenefits and interdependencies of the project with business as usual.

You understand the ‘to be’ state and your part in achieving that change and how its benefits are intended to impact on stakeholders.