I can contribute to the delivery of services following local policies and procedures to maintain effective service delivery.
KLIM Category: 12.3 Operational planning
12.3 Operational planning | Level 2 – Assist
I can implement local and national guidance to ensure the effective delivery of services.
I can escalate and in some cases resolve issues with resources or facilities so they can be resolved quickly.
I can manage risks and maintain continuity of service.
12.3 Operational planning | Level 3 – Apply
I can use national guidance to inform and write local guidance to ensure the effective delivery of services.
I can resolve issues with resources or facilities, escalating serious concerns within the organisation as required.
I can contribute to risk registers for my service area and take responsibility for key areas to maintain continuity of services.
12.3 Operational planning | Level 4 – Enable
I can lead on resource planning for knowledge and library services, taking account of user needs, business continuity and sustainability.
I can implement local and national guidance to ensure the effective delivery of services.
I can escalate and resolve issues with resources or facilities so they can be resolved quickly.
I can manage risks and maintain continuity of service.
12.3 Operational planning | Level 6 – Set strategy, inspire and influence
I can devise plans to ensure the delivery of effective and efficient knowledge, information and library services across a healthcare system or nationally.
I can maintain a risk register for knowledge and lirbary service functions at a healthcare system or national level.
I can ensure provision is made for sustainability and continuity of knowledge and library services across healthcare systems or nationally