GKIM Skill Group: A | Organisational requirements

Understanding and using taxonomy techniques (for example, tagging).

Teaching users where to find useful information and knowledge, and how to evaluate, use and communicate it.

Specific knowledge and understanding of the different types of public inquiries and how they work and the role and responsibilities your departmental KIM team might be expected to have as part of their involvement as a responding department in a public inquiry.

Providing strong and empowering leadership.

Managing your team effectively to fully engage with customers, both inside and outside your own organisation.

Developing and applying your influencing skills. Influencing and impacting on stakeholders to ensure good KIM practice.

Developing and applying your strategic thinking skills.

Carrying out successful and inclusive recruitment, retention and development of KIM staff.

Understanding the critical factors in how change happens. Cascading knowledge and using communication skills to make sure colleagues and stakeholders understand the reasons for change, and have the KIM skills and support to adapt.

Understanding and complying with legislation such as the Freedom of Information Act, UK GDPR and the Public Records Act. Keeping up-to-date with ICO notices, tribunal decisions (and similar) to reduce the risk of non-compliance.

Ensuring KIM is taken into account in the development of departmental policy (for example, when a new ‘acceptable use’ policy is drafted) and legislation guidance.

Develop a good knowledge of departmental policies that apply to KIM (for example, data security policies) and apply principles of good governance.

Understanding and mitigating risk (for example, as part of a project led by your team).

Ensuring plans are in place for the effective delivery of KIM services, including workforce planning.

Understanding and using Management Information (MI) metric reporting to monitor the performance of KIM services.

Understanding and applying a set of principles and tools for defining, planning, risk assessing, managing and completing a time-limited task or project. Ensuring agreed parameters of cost, resources, timescales and quality are met.

Facilitating the sharing of knowledge in your team and across the department.

Developing an awareness of what others in the KIM profession do (for example, what a taxonomist does).

Understanding the knowledge and information lifecycle as it applies to your role.

Understanding how to get the best use out of our information and how to help others do so.

Developing an understanding of budget and financial planning, including management and monitoring.

Understanding and managing the procurement process, both pre-contract and post-contract (including bidding, tendering and review, drafting, negotiation and monitoring). Developing knowledge of due diligence, licences and Service Level Agreements (SLAs).

Evaluating KIM practice across the organisation, and measuring how well this fits with the department’s goals and strategy.