Ensuring users have the support they need from KIM professionals (for example, through face-to-face training, online training, policies, guidance and procedures).
GKIM Job Family: Generic
CE15 | Professional membership
Engaging with Professional Body Membership and Community Participation (e.g. ARA, AIIM, CILIP and IRMS).
CE14 | Coaching and mentoring
Developing yourself and others within the KIM community through coaching and mentoring.
CE13 | Informal learning
Facilitating informal learning (for example, through knowledge cafes).
CE12 | Learning development
Deliver an education programme (for example, a workshop on document retention).
CE11 | Customer engagement
Engaging with customers to develop and adapt our services. Building positive relationships with customers and resolving conflict.
CE10 | Managing expectations
Identifying business needs and user needs, managing expectations and adapting to changing requirements.
CE09 | Customer service
Identifying internal and external customer groups, understanding how they relate to the work of your team, project or programme.
IT02 | Use of technology
Identifying and advocating for new technologies that will help KIM best practice.
IT06 | Applying metadata and moving information
Developing an understanding of metadata and migration processes.
CE08 | Presentation skills
Presenting information to a range of audiences, while tailoring your approach and messaging to the specific audience.
CE07 | Methods of engagement
Developing two-way communication skills, including oral, written, visual, interpersonal, listening and assertiveness skills. Understanding different styles of communication and adapting your style to ensure a clear and concise message.
CE06 | Service delivery
Making sure KIM services meet the requirements of our users, and proactively maintaining a high quality of service.
CE05 | Process improvement
Using process mapping and other continuous improvement methodologies.
CE04 | Written communication
Using plain and clear communication at all times.
CE03 | Design and marketing
Raising the profile of good KIM practice through user engagement and user-centred design.
CE02 | Collaboration across government and the sector
Collaborating across government and the sector to develop KIM capability and best practice, and further the goals of the profession.
CE01 | Working with stakeholders
Building and maintaining relationships with specific stakeholder groups.
IT10 | Virtual learning environments
Identifying and providing access to online learning resources to support specific user needs.
IT09 | Data management
Managing sets of structured and unstructured data within the department’s IT architecture.
OR21 | Categorisation and taxonomy
Understanding and using taxonomy techniques (for example, tagging).
OR22 | Information literacy
Teaching users where to find useful information and knowledge, and how to evaluate, use and communicate it.
OR23 | Working with an existing public inquiry
Specific knowledge and understanding of the different types of public inquiries and how they work and the role and responsibilities your departmental KIM team might be expected to have as part of their involvement as a responding department in a public inquiry.
Skill
Description
IT08 | Digital continuity
Understanding the lifecycle management requirements of information stored in legacy, present and future information-storing systems.
IT03 | Technology through the KIM lifecycle
Understanding and using existing technologies (for example, Microsoft 365) to manage information effectively throughout its lifecycle.
IT04 | User support
Supporting users in making the most out of technologies and systems. This includes resource discovery, digital resources and services, library management systems, content management systems and knowledge repositories.
IT05 | Information security
Developing a good understanding of information security principles.
OR10 | Risk management
Understanding and mitigating risk (for example, as part of a project led by your team).
OR09 | Departmental policy
Develop a good knowledge of departmental policies that apply to KIM (for example, data security policies) and apply principles of good governance.
OR20 | Auditing
Evaluating KIM practice across the organisation, and measuring how well this fits with the department’s goals and strategy.
OR19 | Procurement and contract management
Understanding and managing the procurement process, both pre-contract and post-contract (including bidding, tendering and review, drafting, negotiation and monitoring). Developing knowledge of due diligence, licences and Service Level Agreements (SLAs).
OR18 | Financial management
Developing an understanding of budget and financial planning, including management and monitoring.
OR17 | Information exploitation and use
Understanding how to get the best use out of our information and how to help others do so.
OR16 | Lifecycle
Understanding the knowledge and information lifecycle as it applies to your role.
OR15 | Government KIM Profession job roles
Developing an awareness of what others in the KIM profession do (for example, what a taxonomist does).
OR14 | Knowledge transfer and organisational learning
Facilitating the sharing of knowledge in your team and across the department.
OR13 | Programme and project management
Understanding and applying a set of principles and tools for defining, planning, risk assessing, managing and completing a time-limited task or project. Ensuring agreed parameters of cost, resources, timescales and quality are met.
OR12 | Monitoring and performance
Understanding and using Management Information (MI) metric reporting to monitor the performance of KIM services.
OR11 | Strategy and planning
Ensuring plans are in place for the effective delivery of KIM services, including workforce planning.
OR08 | KIM policy application
Ensuring KIM is taken into account in the development of departmental policy (for example, when a new ‘acceptable use’ policy is drafted) and legislation guidance.
OR07 | Applying relevant legislation
Understanding and complying with legislation such as the Freedom of Information Act, UK GDPR and the Public Records Act. Keeping up-to-date with ICO notices, tribunal decisions (and similar) to reduce the risk of non-compliance.
OR06 | Managing change
Understanding the critical factors in how change happens. Cascading knowledge and using communication skills to make sure colleagues and stakeholders understand the reasons for change, and have the KIM skills and support to adapt.
OR05 | Team management
Carrying out successful and inclusive recruitment, retention and development of KIM staff.
OR04 | Strategic thinking
Developing and applying your strategic thinking skills.
OR03 | Influencing skills
Developing and applying your influencing skills. Influencing and impacting on stakeholders to ensure good KIM practice.
OR02 | Engaging with customers
Managing your team effectively to fully engage with customers, both inside and outside your own organisation.
OR01 | Strong and empowering leadership
Providing strong and empowering leadership.