Summary
A senior service designer is an experienced designer who works with minimal support and can influence and mentor others. At this role level, you will:
work with service managers and programme directors to develop design concepts
potentially have responsibility across complex services
help set direction and embed good practice within teams
make important decisions based on research and understand how this research impacts others
Work Activity Components
Title | Details |
---|---|
Documentation (Level 4) | Documents all work using required standards, methods and tools, including prototyping tools where appropriate. |
Design, analysis and iterative development (Level 4) | Designs and develop users' digital and off-line tasks, interaction and interfaces to meet agreed usability and accessibility requirements. Translates concepts into outputs and prototypes and captures user feedback to improve designs. |
Visual design and branding (Level 4) | Interprets and follows visual design and branding guidelines to create consistent and impactful user experience. |
Cost benefit and risk analysis (Level 4) | Provides input to cost benefit analyses, risk analyses and development plans to take account of human factors in design decisions, including failure/degradation and contingency arrangements. |
Behavioural Skills
Title | Details |
---|---|
Creativity | Taking innovative approaches to problem solving and/or devising inventive and creative solutions. |
Attention to Detail | Applying specific quality standards to all tasks undertaken to ensure that deliverables are accurate and complete. |
Interacting with People | Establishing relationships, contributing to an open culture and maintaining contacts with people from a variety of backgrounds and disciplines. Effective, approachable and sensitive communicator in different communities and cultures. Ability to adapt style and approach to meet the needs of different audiences. |
Teamwork | Working collaboratively with others to achieve a common goal. |
Technical Skills
Title | Details | Depth |
---|---|---|
Graphical User Interfaces (GUI) | Graphical human/computer interfaces that facilitate effective communication between human operator and computer. | Familiar with |
Corporate, Industry and Professional Standards | Applying relevant standards, practices, codes, and assessment and certification programmes to the specific organisation or business domain. | Familiar with |
Systems Ergonomics and Iterative Design | Iterative methods and techniques to allocate and optimise the division of functions between the human, machine and organisational elements of IT systems and the functions themselves in terms of ergonomic impact. Systematic and iterative design of the physical and cognitive interfaces to create an effective user experience in a software system, product or service with attention paid to variety of locations and access devices employed by users. | Proficient in |
Other Skills
Title | Details | Depth |
---|---|---|
Organisational Brand and Culture | Knowledge and understanding of the brand image and personality of the organisation's products and/or services and the overall culture and personality of the work environment. | Familiar with |
Training
Title | Details |
---|---|
Project Planning and Control | Project planning and control methods and techniques including budgeting and financial control. |
Mentoring | Methods and techniques for providing mentoring support to less experienced individuals. |
Security Awareness | Tools and techniques to help users and employees understand the role they play in helping to combat information security breaches and for IT and security professionals to prevent and mitigate risk. |
Professional Development Activity (PDA)
Title | Details | PDA Group |
---|---|---|
Deputising | Standing in for supervisor or manager on a temporary basis during periods of absence. | Broadening Activities |
Job Shadowing and Special Assignments | Undertaking temporary periods or secondments in other roles, particularly those that offer a new perspective on own function or exposure to other environments and cultures. | Broadening Activities |
Research Assignments | Exploring a topic which is not part of own normal responsibilities and presenting findings to colleagues and/or management | Increasing Knowledge |
Gaining Knowledge of Activities of Employing Organisation | Developing an understanding of the potentially diverse range of activities (service, governance, administrative, regulatory, commercial, charitable, industrial, etc.) undertaken by the employing organisation. | Increasing Knowledge |
Gaining Knowledge of IT Concepts and Techniques | Undertaking study, learning and, where possible, practice in IT concepts and techniques external to own function. | Increasing Knowledge |
Participation in Professional Body Affairs | Taking an active part in professional body affairs at branch, specialist group, committee or board level. | Participation in Professional Activities |
Negotiating and Influencing | Undertaking learning and practice of negotiating with and influencing others. | Developing Professional Skills |
Qualification Components
Title | Awarding Bodies |
---|---|
FEDIP Senior Practitioner | The Federation for Informatics Professionals |
CXA - Certified User Experience Analyst | Human Factors International |
Government Digital and Data Profession Capability Framework Skills
Skill | Level |
---|---|
Design Communication Communication involves conveying information using the most effective medium and language for the audience. |
Practitioner Design Communication You can:
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Designing For Everyone |
Practitioner Designing For Everyone You can:
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Designing Strategically Strategy involves creating a plan to achieve a team or organisation's objectives. |
Practitioner Designing Strategically You can:
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Designing Together |
Practitioner Designing Together You can:
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Evidence-Based Design |
Practitioner Evidence-Based Design You can:
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Iterative Design |
Practitioner Iterative Design You can:
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Leading Design Leadership and guidance involves providing effective leadership and management through team motivation, decision making, risk management, mediation and professional development. |
Working Leading Design You can:
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The Professional Body Responsible for this job family is BCS. This job role profile was created in collaboration with BCS, using Role Model Plus.