Senior Service Designer

Summary

A senior service designer is an experienced designer who works with minimal support and can influence and mentor others. At this role level, you will:

work with service managers and programme directors to develop design concepts

potentially have responsibility across complex services

help set direction and embed good practice within teams

make important decisions based on research and understand how this research impacts others

Work Activity Components

Title Details
Documentation (Level 4) Documents all work using required standards, methods and tools, including prototyping tools where appropriate.
Design, analysis and iterative development (Level 4) Designs and develop users' digital and off-line tasks, interaction and interfaces to meet agreed usability and accessibility requirements. Translates concepts into outputs and prototypes and captures user feedback to improve designs.
Visual design and branding (Level 4) Interprets and follows visual design and branding guidelines to create consistent and impactful user experience.
Cost benefit and risk analysis (Level 4) Provides input to cost benefit analyses, risk analyses and development plans to take account of human factors in design decisions, including failure/degradation and contingency arrangements.

Behavioural Skills

Title Details
Creativity Taking innovative approaches to problem solving and/or devising inventive and creative solutions.
Attention to Detail Applying specific quality standards to all tasks undertaken to ensure that deliverables are accurate and complete.
Interacting with People Establishing relationships, contributing to an open culture and maintaining contacts with people from a variety of backgrounds and disciplines. Effective, approachable and sensitive communicator in different communities and cultures. Ability to adapt style and approach to meet the needs of different audiences.
Teamwork Working collaboratively with others to achieve a common goal.

Technical Skills

Title Details Depth
Graphical User Interfaces (GUI) Graphical human/computer interfaces that facilitate effective communication between human operator and computer. Familiar with
Corporate, Industry and Professional Standards Applying standards, practices, codes, and assessment and certification programmes relevant to the IT industry, and the specific organisation or business domain. Familiar with
Systems Ergonomics and Iterative Design Iterative methods and techniques to allocate and optimise the division of functions between the human, machine and organisational elements of IT systems and the functions themselves in terms of ergonomic impact. Systematic and iterative design of the physical and cognitive interfaces to create an effective user experience in a software system, product or service with attention paid to variety of locations and access devices employed by users. Proficient in

Other Skills

Title Details Depth
Organisational Brand and Culture Knowledge and understanding of the brand image and personality of the organisation's products and/or services and the overall culture and personality of the work environment. Familiar with

Training

Title Details
Project Planning and Control Project planning and control methods and techniques including budgeting and financial control.
Mentoring Methods and techniques for providing mentoring support to less experienced individuals.
Security Awareness Tools and techniques to help users and employees understand the role they play in helping to combat information security breaches and for IT and security professionals to prevent and mitigate risk.

Professional Development Activity (PDA)

Title Details PDA Group
Deputising Standing in for supervisor or manager on a temporary basis during periods of absence. Broadening Activities
Job Shadowing and Special Assignments Undertaking temporary periods or secondments in other roles, inside or outside IT, particularly those that offer a new perspective on own function or exposure to other environments and cultures. Broadening Activities
Research Assignments Exploring a topic which is not part of own normal responsibilities and presenting findings to colleagues and/or management Increasing Knowledge
Gaining Knowledge of Activities of Employing Organisation Developing an understanding of the potentially diverse range of activities (service, governance, administrative, regulatory, commercial, charitable, industrial, etc.) undertaken by the employing organisation. Increasing Knowledge
Gaining Knowledge of IT Concepts and Techniques Undertaking study, learning and, where possible, practice in IT concepts and techniques external to own function. Increasing Knowledge
Participation in Professional Body Affairs Taking an active part in professional body affairs at branch, specialist group, committee or board level. Participation in Professional Activities
Negotiating and Influencing Undertaking learning and practice of negotiating with and influencing others. Developing Professional Skills

Organisational Skill Name and Description

Framework Skill Level
Government Digital and Data Profession Capability Framework

Agile working

Agile delivery involves encouraging teams to build incrementally, test and iterate their work based on regular feedback and other useful data.

Practitioner Agile working

You can: identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes help the team to decide the best approach help teams to manage and visualise outcomes, prioritise work and adhere to agreed minimum viable product (MVP), priorities and scope

Government Digital and Data Profession Capability Framework

Communicating between the technical and non-technical

Practitioner Communicating between the technical and non-technical

You can: listen to the needs of technical and business stakeholders, and interpret them effectively manage stakeholder expectations manage active and reactive communication support or host difficult discussions within the team or with diverse senior stakeholders

Government Digital and Data Profession Capability Framework

Community collaboration

Communication involves conveying information using the most effective medium and language for the audience.

Practitioner Community collaboration

You can: work collaboratively in a group, actively networking with others adapt feedback to ensure it’s effective and lasting use your initiative to identify problems or issues in the team dynamic and rectify them identify issues through Agile ‘health checks’ with the team, and help to stimulate the right responses

Government Digital and Data Profession Capability Framework

Digital perspective

Process optimisation involves ensuring your processes are accurately defined and capture the most efficient way to complete a task by monitoring modified procedures.

Practitioner Digital perspective

You can: apply a digital understanding to your work identify and implement solutions for assisted digital

Government Digital and Data Profession Capability Framework

Evidence- and context-based design

Expert Evidence- and context-based design

You can: design systems for use across multiple services and can identify the simplest of a variety of approaches

Government Digital and Data Profession Capability Framework

Leadership and guidance

IT infrastructure involves ensuring systems and processes are available, adaptable, reliable and secure.

Practitioner Leadership and guidance

You can: make decisions characterised by medium levels of risk and complexity and recommend decisions as risk and complexity increase build consensus between services or independent stakeholders identify problems or issues in the team dynamic and rectify them engage in varying types of feedback, choosing the right type at the appropriate time and ensuring the discussion and decision stick bring people together to form a motivated team and help create the right environment for a team to work in facilitate the best team makeup depending on the situation

Government Digital and Data Profession Capability Framework

Managing decisions and risks

Practitioner Managing decisions and risks

You can: work with consequential or complex risks build consensus between services or independent stakeholders lead others to make good design decisions apply different risk methodologies in proportion to the risk

Government Digital and Data Profession Capability Framework

Prototyping

Project management involves understanding the life cycle of a project to achieve its objectives within the agreed parameters.

Expert Prototyping

You can: use a variety of prototyping methods share best practice and coach others look at strategic service design end to end

Government Digital and Data Profession Capability Framework

Prototyping in code

Prototyping a service or product involves exploring, testing and sharing different concepts before committing to the final design.

Practitioner Prototyping in code

You can: create static HTML and CSS prototypes code for different screen sizes version and host a prototype

Government Digital and Data Profession Capability Framework

Strategic thinking

Strategy involves creating a plan to achieve a team or organisation's objectives.

Expert Strategic thinking

You can: lead the design and implementation of strategy, directing the evaluation of strategies and policies to ensure business requirements are being met

Government Digital and Data Profession Capability Framework

User focus

User focus involves understanding the user needs to develop a detailed understanding of the problems that need to be solved.

Expert User focus

You can: give direction on which tools or methods to use demonstrate experience in meeting the needs of users across a variety of channels bring insight and expertise in how user needs have changed over time to ensure they're met by the business apply strategic thinking to provide the best service for the end user

Government Digital and Data Profession Capability Framework

Working within constraints

Web performance optimisation involves improving the efficiency and speed with which web pages load in a browser.

Working Working within constraints

You can: identify, communicate and work within constraints challenge the validity of constraints ensure standards are being met

Qualification Components

Title Awarding Bodies
FEDIP Senior Practitioner The Federation for Informatics Professionals
CXA - Certified User Experience Analyst Human Factors International

The Professional Body Responsible for this job family is BCS. This job role profile was created in collaboration with BCS, using Role Model Plus.

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