Senior Infrastructure Engineer

Summary

Working in a team of infrastructure specialists and engineers, a senior infrastructure engineer builds, administers, supports and maintains solutions as directed and according to departmental policy.

At this role level, you will:

  • ensure services are integrated, delivered and operated as required

  • work with and support third parties in providing infrastructure services

  • work with technical architects to translate architectural designs into operations

  • provide input into overall management – workforce, budget, technology roadmaps, projects and tasks

  • lead and direct infrastructure specialist teams in building, managing, supporting and maintaining solutions according to departmental policy (if taking a managerial path)

Background

Background Components

Description Background

Has a good knowledge, both theoretical and practical of a wide range of communications systems, networks, software, hardware and supplier services, networking media, services, and facilities. Understands the technical and economic needs of the business, is budget conscious and possesses strong interpersonal skills and knowledge of project management.

Prior Knowledge and Skills

Work Activity Components

Title Details

Incident management

Responds to calls and enquiries from service desk, users, specialists and others and takes appropriate action, within defined limits of responsibility or area of specialism, to deal with processing priorities. Accepts escalations and initiates support action.

Automation tools

Uses a wide range of automated tools to maintain operational compliance, deliver configuration and provisioning services, and mitigate threats to the organisation’s IT infrastructure and/or data.

User interfaces

Specifies user/system interfaces, including reports, validation and error correction procedures, processing rules, access, security and audit controls, recovery routines and contingency

Physical design and operational requirements

Translates logical designs into physical designs taking account of the target environment and any potential safety-related aspects.

Logical design

Produces logical network designs showing for example, processes, objects, topologies and components. Identifies and applies common processes.

Option evaluation

Obtains and evaluates proposals from suppliers of equipment and software, and other network service providers.

Assessment/selection

Assists in the assessment and selection of suitable networking solutions to meet all or parts of specified requirements.

Supplier performance

Collects supplier performance data (quantitative and qualitative) and investigates problems.

Communication and liaison

Acts as the liaison between the organisation and supplier, both internal and external, owning the contract relationship on behalf of the customer organisation, enabling all communications to take place effectively and efficiently.

Incidents, problems and disputes

Engages proactively and collaboratively with suppliers to resolve incidents, problems, or unsatisfactory performance.

Knowledge/Skills

Knowledge/Skills Components

Title Depth Details Type

Attention to Detail

Applying specific quality standards to all tasks undertaken to ensure that deliverables are accurate and complete.

Behavioural Skills

Teamwork

Working collaboratively with others to achieve a common goal.

Behavioural

Configuration Management

Aware of

The discipline that gives precise control over IT assets and components by recording and maintaining information about the ‘configuration items’, including hardware devices, computer programs, software licences, documentation, network devices, and data centre facilities (virtualised and static).

Technical Knowledge and Skills

Infrastructure Architecture

Familiar with

The frameworks and principles on which networks, systems, equipment and resources are based both on premises and cloud-based.

Technical Knowledge and Skills

Networking and Communications

Proficient in

The planning and management of the interaction between two or more networking systems, computers or other intelligent devices.

Technical Knowledge and Skills

Operating Systems

Familiar with

System software that controls activities such as input, output, dynamic resource allocation, and error reporting, within the operation of a computer configuration.

Technical Knowledge and Skills

Programming Languages

Familiar with

A set of codes and syntax (supported by software tools) that enables the unambiguous translation of specified functionality into source code for the creation of computer programs.

Technical Knowledge and Skills

Corporate, Industry and Professional Standards

Aware of

Applying standards, practices, codes, and assessment and certification programmes relevant to the IT industry, and the specific organisation or business domain.

Technical Knowledge and Skills

Telecommunications Protocols

Familiar with

Rules for the inter-operation of networking components.

Technical Knowledge and Skills

Business Continuity Planning

Aware of

Methods and techniques for risk assessment, business impact analysis, establishment of countermeasures and contingency arrangements relating to the serious disruption of IT services.

Technical Knowledge and Skills

Third Party IT Products and Services

Familiar with

The IT products and/or services supplied to own organisation by external suppliers.

Technical Knowledge and Skills

Network Traffic Analysis

Familiar with

Methods and techniques for the capture of traffic information (packet level) and the forensic analysis of this information into its constituent elements.

Technical Knowledge and Skills

Big Data

Aware of

The discipline associated with data sets so large and/or complex that traditional data processing applications are inadequate. The data files may include structured, unstructured and/or semi-structured data, such as unstructured text, audio, video, etc. Challenges include analysis, capture, curation, search, sharing, storage, transfer, manipulation, analysis, visualization and information privacy.

Technical Knowledge and Skills

Cloud/Virtualisation

Proficient in

The principles and application of cloud/ virtualisation (including ownership, responsibilities and security implications). Use of tools and systems to manage virtualised environments.

Technical Knowledge and Skills

Wi-Fi

Familiar with

The principles, functions and operation of Wi-Fi components, routers, hubs and repeaters and the installation of Wi-Fi hot spots with appropriate use of security and encryption techniques.

Technical Knowledge and Skills

Communications Modelling Tools

Familiar with

Tools and techniques (manual or automated) that can be used to plan or document an understanding of the design, structure, relationships and usage of networks.

Technical Knowledge and Skills

Safe Installation Practice

Familiar with

The knowledge and ability to install and maintain hardware systems to operate within their planned specification in a way that ensures they are safe to use by those authorised to work with them.

Technical Knowledge and Skills

Network Data Security

Familiar with

Network security and threat mitigation, including physical, electronic, firewalling, encryption, access, and authorisation; protecting data at rest and in transit; defending against viruses and malware; the impact of Big Data; and the integration of robust security controls into enterprise services and policies.

Technical Knowledge and Skills

Infrastructure/System Security

Familiar with

The security threats and vulnerabilities that impact and/or emanate from system hardware, software and other infrastructure components, and relevant strategies, controls and activities to prevent, mitigate, detect and resolve security incidents affecting system hardware, software and other infrastructure components.

Technical Knowledge and Skills

Budgets

Aware of

Principles, methods, techniques and tools for the preparation and monitoring of budgets to manage costs and ensure cost-effectiveness and value for money.

Other Knowledge and Skills

Risk Management

Aware of

Methods and techniques for the assessment and management of business risk including safety-related risk.

Other Knowledge and Skills

Techniques for Effective Meetings

Aware of

Methods and techniques for running effective meetings and for understanding and influencing the roles played by participants.

Other Knowledge and Skills

Coaching Techniques

Aware of

Methods and techniques for coaching individuals or groups by a balanced combination of support and direction, including use of virtual learning environments plus add-ons to augment feedback specific to work items, workflow or career plans.

Other Knowledge and Skills

Project Planning and Control Techniques

Aware of

Methods and techniques associated with planning and monitoring progress of projects.

Other Knowledge and Skills

Service Level Agreements

Proficient in

The purpose and composition of a service level agreement (SLA); the relationship between an SLA, an OLA (Operational Level Agreement) and an underpinning contract for the supply of services.

Other Knowledge and Skills

Contract Management

Familiar with

Methods and techniques for managing contracts to ensure that suppliers adhere to agreed contract requirements.

Other Knowledge and Skills

Training Activities

Training Components

Title Details

Program Design Methods and

Programming or system development methods (e.g. structured program design).

Software Configuration

Installation, configuration and tuning of applications or systems software.

Wide Area Networks

Features and characteristics of networks configured over a wide area i.e. beyond the geographical boundaries of a single site.

Local Area Networks

Features and characteristics of local area networks relevant to installation and support of hardware and software components.

Coaching

Concepts, methods and techniques for providing coaching in subject specialisms to individuals or groups (e.g. GROW model).

Security Awareness

Tools and techniques to help users and employees understand the role they play in helping to combat information security breaches and for IT and security professionals to prevent and mitigate risk.

User Interface Design

Principles, practices, tools and techniques for user interface design and the creation of graphical user interfaces that make user interaction with systems, software, and applications as simple and efficient as possible.

PDAs

PDA Components

Title Details

Deputising

Standing in for supervisor or manager on a temporary basis during periods of absence.

Job Shadowing and Special Assignments

Undertaking temporary periods or secondments in other roles, inside or outside IT, particularly those that offer a new perspective on own function or exposure to other environments and cultures.

Research Assignments

Exploring a topic which is not part of own normal responsibilities and presenting findings to colleagues and/or management

Gaining Knowledge of Activities of Employing Organisation

Developing an understanding of the potentially diverse range of activities (service, governance, administrative, regulatory, commercial, charitable, industrial, etc.) undertaken by the employing organisation.

Gaining Knowledge of IT Concepts and Techniques

Undertaking study, learning and, where possible, practice in IT concepts and techniques external to own function.

Participation in Professional Body Affairs

Taking an active part in professional body affairs at branch, specialist group, committee or board level.

Negotiating and Influencing

Undertaking learning and practice of negotiating with and influencing others.

Qualifications

Qualification Components

Title Awarding Body

Registered IT Technician (RITTech)

BCS – The Chartered Institute for IT

FEDIP Senior Practitioner

FEDIP

Organisation Skills

Framework » Organisation
Category » Subcategory
Skill Name and Description Level

DDaT » IT Operations

IT Operations – Coding and scripting (infrastructure engineer)

You can understand the limitations of software or product technology, and why coding is important. You can prototype code, but you won’t necessarily have to make production-ready code. You can talk to developers and know when to switch code. You can understand security, accessibility and version control.

1 – Awareness

You can show an awareness of the scripting tools and software that are available and currently in use. You can understand how the internet works.

DDaT » IT Operations

IT Operations – Information security

You can maintain the security, confidentiality and integrity of information systems through compliance with relevant legislation and regulations. You can design, implement and operate controls and management strategies to allow this.

2 – Working

You can demonstrate an understanding of information security and the types of security controls that can be used to mitigate security threats within solutions and services.

DDaT » IT Operations

IT Operations – IT infrastructure

You can support, design and implement infrastructure technologies and solutions. These can include computing, storage, networking, physical infrastructure, software, commercial-off-the-shelf software (COTS), and open-source packages and solutions. They can also include virtual and cloud computing such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS).

3 – Practitioner

You can design, implement, administer and support infrastructure technologies, solutions and services. These can include computing, storage, networking, physical infrastructure, software, commercial-off-the-shelf software (COTS), and open source packages and solutions. They can also include virtual and cloud computing such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS).

DDaT » IT Operations

IT Operations – Modern standards approach

You can apply a modern standards approach throughout automation and testing.

3 – Practitioner

You can competently apply a modern standards approach and guide others to do so.

DDaT » IT Operations

IT Operations – Ownership and initiative

You can take ownership of problems and proactively resolve technical problems, ensuring that technical solutions continue to meet business requirements. You can take full accountability for the actions taken and decisions made.

2 – Working

You can own an issue until a new owner has been found or the problem has been mitigated or resolved.

DDaT » IT Operations

IT Operations – Problem management

You can understand and identify problems, analysing and helping to identify the appropriate solution. You can classify and prioritise problems, document their causes and implement remedies.

2 – Working

You can initiate and monitor actions to investigate patterns and trends to resolve problems. You can effectively consult specialists where required. You can determine the appropriate remedy and assist with its implementation.

You can determine preventative measures.

DDaT » IT Operations

IT Operations – Service focus

You can maintain focus on the whole life of service delivery (designing, developing, delivering and operating). You can ensure that a set of IT products, suppliers and vendors come together to deliver an IT service.

2 – Working

You can take inputs and establish coherent frameworks that work.

DDaT » IT Operations

IT Operations – Systems design

You can create the specification and design of systems to meet defined business needs. You can work with business and technology stakeholders to translate business problems into technical designs. You can visualise the ideal user service and come up with design ideas and possible design approaches. You can effectively explore different approaches to solving problems.

3 – Practitioner

You can design systems characterised by medium levels of risk, impact, and business or technical complexity. You can select appropriate design standards, methods and tools, and ensure they are applied effectively. You can review the systems designs of others to ensure the selection of appropriate technology, efficient use of resources and integration of multiple systems and

DDaT » IT Operations

IT Operations – Systems integration

You can identify integration points between systems and processes, designing data contracts and communication between the components. You can make use of modern design patterns that reduce risk and complexity where possible. You can perform integration tests as part of the development process, drawing on suitable testing frameworks and methodologies.

3 – Practitioner

You can define the integration build. You can co-ordinate build activities across systems. You can understand how to undertake and support integration testing activities.

DDaT » IT Operations

IT Operations – Technical understanding

You can demonstrate knowledge of the specific technologies necessary to fulfil the responsibilities and tasks of the role. You can apply the required breadth and depth of technical knowledge. You can actively keep informed of industry developments to make cost- effective use of new and emerging tools and technologies.

3 – Practitioner

You can show a thorough understanding of the technical concepts required for the role and can explain how these fit into the wider technical landscape.

DDaT » IT Operations

IT Operations – Testing

You can plan, design, manage, execute and report tests, using appropriate tools and techniques. You can work within regulations. You can ensure that risks associated with deployment are adequately understood and documented.

2 – Working

You can review requirements and specifications, and define test conditions. You can identify issues and risks associated with work. You can analyse and report test activities and results.

DDaT » IT Operations

IT Operations – Troubleshooting and problem resolution

You can think laterally to break a problem down into its component parts to identify and diagnose root causes, allowing problem resolution. You can troubleshoot and identify problems across different technology capabilities that can include computing, storage, networking, physical infrastructure, software, commercial-off-the- shelf software (COTS), and open source packages and solutions.

They can also include virtual and cloud computing such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS).

3 – Practitioner

You can break a problem down into its component parts to identify and diagnose root causes. You can troubleshoot and identify problems across different technology capabilities.

This job role profile was created in collaboration with BCS, using Role Model Plus. BCS is the professional body that has the responsibility of updating this job family.

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