Senior Delivery Manager

Summary

A senior delivery manager is accountable for the effective delivery of complex, high risk products and services. The role is similar to a delivery manager role, but senior delivery managers have more experience across a range of products and services, throughout the entire product life cycle, and have greater responsibility and accountability as the main point of escalation. At this role level, you will:

have strong communication skills and engage senior stakeholders

coach and mentor delivery managers

Work Activity Components

Title	Details
Aims and transition (Level 6)	Identifies the business factors influencing the development of new or alternative business processes. Assesses options and the feasibility of implementation of new or improved business processes.
Strategic initiatives and projects (Level 6)	Plans and manages process improvement projects, ensuring the smooth integration of new business processes with organisational structure and culture.
Agile working (Level 5)	Provides training and subject matter expertise on the deployment of agile methods and processes in order to equip agile teams with the right knowledge, tools and training to deploy agile to its full potential and deliver effective outcomes
Workshop design (Level 5)	Designs multi-event workshops to solve complex problems. Identifies key objectives sets the agenda, the tools to be used, and the approach to be taken

Behavioural Skills

Title	Details
Analytical Thinking	Acquiring a proper understanding of a problem or situation by breaking it down systematically into its component parts and identifying the relationships between these parts. Selecting the appropriate method/tool to resolve the problem and reflecting critically on the result, so that what is learnt is identified and assimilated.
Flexibility	Taking account of new information or changed circumstances and/or business requirements and modifying response to a problem or situation accordingly.
Initiative	Being proactive, anticipating opportunities for systems, service or product improvement or development and taking appropriate action(s).
Creativity	Taking innovative approaches to problem solving and/or devising inventive and creative solutions.
Organisational Awareness	Understanding the hierarchy and culture of own, customer, supplier and partner organisations and being able to identify the decision makers and influencers.
Interacting with People	Establishing relationships, contributing to an open culture and maintaining contacts with people from a variety of backgrounds and disciplines. Effective, approachable and sensitive communicator in different communities and cultures. Ability to adapt style and approach to meet the needs of different audiences.
Influence, Persuasion and Personal Impact	Conveying a level of confidence and professionalism when engaging with stakeholders, influencing positively and persuading others to take a specific course of action when not in a position of authority.
Critical Thinking	The ability to think clearly and rationally; review and evaluation of processes and outputs; the ability to engage in reflective and independent thinking; reasoned thinking involving critique.

Technical Skills

Title	Details	Depth
Business Analysis Techniques	Applying techniques that help investigating, analysing, modelling and recording a business area or system of interest.	Familiar with
DevOps	The collaborative approach consisting of agile practices, processes, and procedures designed to facilitate rapid IT service and product delivery. DevOps emphasizes people (and culture) and seeks to improve collaboration between development (Dev) and operations (Ops) teams with the aim of shortening the systems development life cycle to provide continuous release of high-quality software.	Familiar with

Other Skills

Title	Details	Depth
Project Planning and Control Techniques	Methods and techniques associated with planning and monitoring progress of projects.	Familiar with
Requirements Management Techniques	The techniques applied to the documentation, analysis, and prioritisation of stakeholder requirements; their agreement, change control, and communication.	Familiar with

Training

Title	Details
Coaching	Concepts, methods and techniques for providing coaching in subject specialisms to individuals or groups (e.g. GROW model).
Security Awareness	Tools and techniques to help users and employees understand the role they play in helping to combat information security breaches and for IT and security professionals to prevent and mitigate risk.

Professional Development Activity (PDA)

Title	Details	PDA Group
Deputising	Standing in for supervisor or manager on a temporary basis during periods of absence.	Broadening Activities
Job Shadowing and Special Assignments	Undertaking temporary periods or secondments in other roles, particularly those that offer a new perspective on own function or exposure to other environments and cultures.	Broadening Activities
Mentoring	Acting as a mentor, advising those for whom there is no direct responsibility, on matters to do with their job role, career and professional development.	Broadening Activities
Gaining Knowledge of Broader IT Issues	Increasing and maintaining currency of knowledge of broader IT issues through reading, attending and participating in seminars or conferences, special studies, temporary assignments etc.	Increasing Knowledge
Gaining Strategic Knowledge of Employing Organisation	Developing a comprehensive understanding of the business environment in which the employing organisation operates and its position, policies and direction in relation to health and care, country and global issues.	Increasing Knowledge
Participation in Professional Body Affairs	Taking an active part in professional body affairs at branch, specialist group, committee or board level.	Participation in Professional Activities
Negotiating and Influencing	Undertaking learning and practice of negotiating with and influencing others.	Developing Professional Skills
Management Development	Undertaking learning and best practice of the skills appropriate to managing all or part of an organisation, including business and financial management, benefits management, people management, management of change and strategic planning. This will require both on and off the job learning and may include participation in an appropriate development programme such as MBA or DMS (Diploma in Management Studies).	Developing Professional Skills

Organisational Skill Name and Description

Framework	Skill	Level
Government Digital and Data Profession Capability Framework	Agile and Lean practices Accessibility involves ensuring your service can be used by as many people as possible, including those with impaired vision, motor difficulties, cognitive impairments, learning disabilities and deafness.	Expert Agile and Lean practices You can: coach and lead teams in Agile and Lean practices act as a recognised expert and advocate for the approaches, continuously reflecting and challenging the team create or tailor new ways of working, and constantly innovate
Government Digital and Data Profession Capability Framework	Commercial management Coding and scripting involves designing, writing and iterating code and scripts from prototype to production.	Practitioner Commercial management You can: take responsibility for complex relationships with contracted suppliers identify appropriate contractual frameworks and identify appropriate suppliers negotiate with contracted suppliers get good value out of contracts and suppliers
Government Digital and Data Profession Capability Framework	Communicating between the technical and non-technical	Expert Communicating between the technical and non-technical You can: mediate between people and mend relationships, communicating with stakeholders at all levels manage stakeholder expectations and moderate discussions about high risk and complexity, even within constrained timescales speak on behalf of and represent the community to large audiences inside and outside of government
Government Digital and Data Profession Capability Framework	Financial management	Practitioner Financial management You can: negotiate, influence or set budgets in complex environments write or input into business cases and can communicate business-value propositions
Government Digital and Data Profession Capability Framework	Life cycle perspective Leadership and guidance involves providing effective leadership and management through team motivation, decision making, risk management, mediation and professional development	Practitioner Life cycle perspective You can: apply experience in multiple parts of the product life cycle recognise when it is right to move forward and when it is right to stop recognise the appropriate deliverables and the right people to meet them work with other Agile delivery operations throughout the product life cycle plan and engage with the appropriate stakeholders at a particular stage in the project
Government Digital and Data Profession Capability Framework	Maintaining delivery momentum	Expert Maintaining delivery momentum You can: optimise the delivery flow of teams actively address the most complicated risks, issues and dependencies including where ownership exists outside the team or no clear ownership exists identify innovative ways to unblock issues
Government Digital and Data Profession Capability Framework	Making a process work Delivery management involves improving the speed and efficiency with which products and services are developed.	Expert Making a process work You can: identify and challenge organisational processes of increasing complexity and those processes that are unnecessarily complicated add value and can coach the organisation to inspect and adapt processes guide teams through the implementation of a new process
Government Digital and Data Profession Capability Framework	Planning	Expert Planning You can: lead a continual planning process in a very complex environment plan beyond product delivery identify dependencies in plans across services and co-ordinate delivery coach other teams as the central point of expertise
Government Digital and Data Profession Capability Framework	Team dynamics and collaboration Systems integration involves identifying points of connection between different systems and processes, or opportunities to combine them, and designing how the components communicate.	Practitioner Team dynamics and collaboration You can: identify problems or issues in the team dynamic and rectify them identify issues through Agile ‘health checks’ with the team, and help to stimulate the right responses engage in varying types of feedback, choosing the right type at the appropriate time and ensuring the discussion and decision stick accelerate the team development cycle

Framework

Skill

Level