Summary
As a trainee, you will work in an established team and support infrastructure engineers in their daily work, under their direction.
Background
Background Components
| Description | Background |
|---|---|
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Displays a responsible attitude to following procedures, keeping records, and caring for equipment and other assets. Shows ability to carry out simple oral or written instructions efficiently and reliably. |
Prior Knowledge and Skills |
Work Activity Components
| Title | Details |
|---|---|
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Incident management |
Under guidance, takes appropriate action to handle and resolve requests for support or advice. |
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Automation tools |
Under supervision, administers job queues to ensure efficient job throughput and output processing. |
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Physical design and operational requirements |
Translates simple logical designs into physical designs taking account of the target environment and any potential safety-related aspects. |
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Logical design |
Produces simple logical network designs showing, for example, topologies and components. Identifies and applies common processes. |
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Supplier performance |
Assists in the collection and reporting on supplier performance data. Escalates problems to more experienced colleagues. |
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Communication and liaison |
Assists with the routine day to day communication between the organisation and suppliers. |
Knowledge/Skills
Knowledge/Skills Components
| Title | Depth | Details | Type |
|---|---|---|---|
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Attention to Detail |
Applying specific quality standards to all tasks undertaken to ensure that deliverables are accurate and complete. |
Behavioural Skills |
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Verbal Expression |
Communicating effectively using the spoken word. |
Behavioural Skills |
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Written Expression |
Communicating effectively in writing, such as reports and via emails. |
Behavioural Skills |
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Teamwork |
Working collaboratively with others to achieve a common goal. |
Behavioural Skills |
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Networking and Communications |
Aware of |
The planning and management of the interaction between two or more networking systems, computers or other intelligent devices. |
Technical Knowledge and Skills |
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Operating Systems |
Aware of |
System software that controls activities such as input, output, dynamic resource allocation, and error reporting, within the operation of a computer configuration. |
Technical Knowledge and Skills |
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Programming Languages |
Aware of |
A set of codes and syntax (supported by software tools) that enables the unambiguous translation of specified functionality into source code for the creation of computer programs. |
Technical Knowledge and Skills |
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Corporate, Industry and Professional Standards |
Aware of |
Applying standards, practices, codes, and assessment and certification programmes relevant to the IT industry, and the specific organisation or business domain. |
Technical Knowledge and Skills |
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Telecommunications Protocols |
Aware of |
Rules for the inter-operation of networking components. |
Technical Knowledge and Skills |
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Third Party IT Products and Services |
Aware of |
The IT products and/or services supplied to own organisation by external suppliers. |
Technical Knowledge and Skills |
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Network Traffic Analysis |
Aware of |
Methods and techniques for the capture of traffic information (packet level) and the forensic analysis of this information into its constituent elements. |
Technical Knowledge and Skills |
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Cloud/Virtualisation |
Aware of |
The principles and application of cloud/ virtualisation (including ownership, responsibilities and security implications). Use of tools and systems to manage virtualised environments. |
Technical Knowledge and Skills |
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Wi-Fi |
Aware of |
The principles, functions and operation of WiFi components, routers, hubs and repeaters and the installation of WiFi hot-spots with appropriate use of security and encryption techniques. |
Technical Knowledge and Skills |
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Safe Installation Practice |
Aware of |
The knowledge and ability to install and maintain hardware systems to operate within their planned specification in a way that ensures they are safe to use by those authorised to work with them. |
Technical Knowledge and Skills |
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Network Data Security |
Aware of |
Network security and threat mitigation, including physical, electronic, firewalling, encryption, access, and authorisation; protecting data at rest and in transit; defending against viruses and malware; the impact of Big Data; and the integration of robust security controls into enterprise services and policies. |
Technical Knowledge and Skills |
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Infrastructure/System Security |
Aware of |
The security threats and vulnerabilities that impact and/or emanate from system hardware, software and other infrastructure components, and relevant strategies, controls and activities to prevent, mitigate, detect and resolve security incidents affecting system hardware, software and other infrastructure components. |
Technical Knowledge and Skills |
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Service Level Agreements |
Aware of |
The purpose and composition of a service level agreement (SLA); the relationship between an SLA, an OLA (Operational Level Agreement) and an underpinning contract for the supply of services. |
Other Knowledge and Skills |
Training Activities
Training Components
| Title | Details |
|---|---|
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Software Configuration |
Installation, configuration and tuning of applications or systems software. |
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Wide Area Networks |
Features and characteristics of networks configured over a wide area i.e. beyond the geographical boundaries of a single site. |
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Local Area Networks |
Features and characteristics of local area networks relevant to installation and support of hardware and software components. |
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Security Awareness |
Tools and techniques to help users and employees understand the role they play in helping to combat information security breaches and for IT and security professionals to prevent and mitigate risk. |
PDAs
PDA Components
| Title | Details |
|---|---|
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Participation in Group Activities |
Participating in group activities inside or outside of the working environment that can assist with the development of interpersonal skills. |
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Deputising |
Standing in for supervisor or manager on a temporary basis during periods of absence. |
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Job Shadowing and Special Assignments |
Undertaking temporary periods or secondments in other roles, inside or outside IT, particularly those that offer a new perspective on own function or exposure to other environments and cultures. |
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Gaining Knowledge of Employing Organisation |
Gaining basic knowledge of the employing organisation, its business, structure, culture, policies, products/services, operations and terminology. |
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Gaining Knowledge of Surrounding Technical Areas |
Gaining knowledge of IT activities in employing organisation external to own function. |
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Research Assignments |
Exploring a topic which is not part of own normal responsibilities and presenting findings to colleagues and/or management |
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Involvement in Professional Body Activities |
Attending meetings, seminars and workshops organised by professional body and reading published material, such as journals and web content. |
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Time Management |
Undertaking learning and practice in the planning and organising of own activities. |
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Team Working |
Undertaking learning and practice in the techniques of team and collaborative working. Gaining an understanding of the underlying concepts. |
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Communications |
Undertaking learning and practice in oral and written communications, including report writing and presentation. |
Qualifications
Qualification Components
| Title | Awarding Body |
|---|---|
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IT Apprenticeship – Network engineer (ST0127, Level 4) |
Institute for Apprenticeships |
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FEDIP Associate Practitioner |
FEDIP |
Organisation Skills
| Framework » Organisation Category » Subcategory |
Skill Name and Description | Level |
|---|---|---|
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DDaT » IT Operations |
IT Operations – Information security You can maintain the security, confidentiality and integrity of information systems through compliance with relevant legislation and regulations. You can design, implement and operate controls and management strategies to allow this. |
1 – Awareness You can discuss information security and the security controls that can be used to mitigate security threats within solutions and services. |
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DDaT » IT Operations |
IT Operations – IT infrastructure You can support, design and implement infrastructure technologies and solutions. These can include computing, storage, networking, physical infrastructure, software, commercial-off-the-shelf software (COTS), and open source packages and solutions. They can also include virtual and cloud computing such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS). |
1 – Awareness You can support infrastructure solutions and services, and other computer, storage, networking, physical infrastructure, software, commercial-off-the-shelf software (COTS) and open source packages and solutions. You can support virtual and cloud computing, including Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS). |
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DDaT » IT Operations |
IT Operations – Modern standards approach You can apply a modern standards approach throughout automation and testing. |
1 – Awareness You can understand the importance of adopting a modern standards approach. |
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DDaT » IT Operations |
IT Operations – Ownership and initiative You can take ownership of problems and proactively resolve technical problems, ensuring that technical solutions continue to meet business requirements. You can take full accountability for the actions taken and decisions made. |
1 – Awareness You can show an awareness of problem resolution processes. You can pass problems on to your team. |
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DDaT » IT Operations |
IT Operations – Problem management You can understand and identify problems, analysing and helping to identify the appropriate solution. You can classify and prioritise problems, document their causes and implement remedies. |
1 – Awareness You can investigate problems in systems, processes and services, with an understanding of the level of a problem (for example, strategic, tactical or operational). You can contribute to the implementation of remedies and preventative measures. |
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DDaT » IT Operations |
IT Operations – Systems design You can create the specification and design of systems to meet defined business needs. You can work with business and technology stakeholders to translate business problems into technical designs. You can visualise the ideal user service and come up with design ideas and possible design approaches. You can effectively explore different approaches to solving problems. |
1 – Awareness You can assist as part of a team in the design of components of larger systems. |
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DDaT » IT Operations |
IT Operations – Systems integration You can identify integration points between systems and processes, designing data contracts and communication between the components. You can make use of modern design patterns that reduce risk and complexity where possible. You can perform integration tests as part of the development process, drawing on suitable testing frameworks and methodologies. |
1 – Awareness You can talk about the process of integrating systems and the challenges of designing, building and testing interfaces between systems. |
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DDaT » IT Operations |
IT Operations – Technical understanding You can demonstrate knowledge of the specific technologies necessary to fulfil the responsibilities and tasks of the role. You can apply the required breadth and depth of technical knowledge. You can actively keep informed of industry developments to make cost-effective use of new and emerging tools and technologies. |
1 – Awareness You can show an awareness of the relevant subject matter and a high level understanding of what it involves. |
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DDaT » IT Operations |
IT Operations – Troubleshooting and problem resolution You can think laterally to break a problem down into its component parts to identify and diagnose root causes, allowing problem resolution. You can troubleshoot and identify problems across different technology capabilities that can include computing, storage, networking, physical infrastructure, software, commercial-off-the-shelf software (COTS), and open source packages and solutions. They can also include virtual and cloud computing such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS). |
1 – Awareness You can show an awareness of different technology capabilities. You can demonstrate basic troubleshooting capability. |
This job role profile was created in collaboration with BCS, using Role Model Plus. BCS is the professional body that has the responsibility of updating this job family.