Summary
To undertake various administrative duties associated with the custody and use of health records as outlined in the Health Records Policy (OP07) as well as those associated with a patient’s admission and/or attendance to the organisation, as outlined in the Patient Access Policy (OP39).
It is expected that staff will undertake duties relating to any aspect of service provided by the Patient Access Team. This will include central call centre, clinic preparation, appointments, and outpatient reception.
It is expected that staff will be able to demonstrate a reasonable level of initiative in organising their workload and in taking decisions and action within clearly defined limits.
You will have an understanding and action accordingly within clearly defined limits Referral to Treatment (RTT) and to ensure that pathways are correctly recorded, updated or closed appropriately.
You will ensure patient confidentiality is maintained at all times.
Work Activity Components
| Title | Details |
|---|---|
| Admin support (RMGT) (Level 2) | Performs administrative tasks to ensure accessibility, retrievability, security and protection of records. |
| Data transformation (RMGT) (Level 2) | Uses established methods to transform records between formats or media, following organisational policies and procedures. Remains aware of potential issues when handling information. |
| Information classification/labelling (ANCC) (Level 2) | Accurately assigns classifications/labels to low complexity information under supervision. |
| Standards (ANCC) (Level 2) | Understands and applies relevant classification/labelling systems, standards and guidelines. |
| Communications. (ADMN) (Level 2) | Communicates effectively by competent use of email, telephone, written and face-to-face communication according to guidelines and customer care standards. Acts as a touchpoint for internal and external contacts. |
| Correspondence and documents (ADMN) (Level 2) | Utilises relevant IT systems and desktop products to produce correspondence and documents and maintain presentations, records, spreadsheets and databases. |
| Information handling (ADMN) (Level 2) | Maintains team filing and administration systems. |
Behavioural Skills
| Title | Details |
|---|---|
| Attention to Detail | Applying specific quality standards to all tasks undertaken to ensure that deliverables are accurate and complete. |
| Customer Focus | Understanding the needs of the internal or external customer and keeping these in mind when taking actions or making decisions. |
| Flexibility | Taking account of new information or changed circumstances and/or business requirements and modifying response to a problem or situation accordingly. |
| Interacting with People | Establishing relationships, contributing to an open culture and maintaining contacts with people from a variety of backgrounds and disciplines. Effective, approachable and sensitive communicator in different communities and cultures. Ability to adapt style and approach to meet the needs of different audiences. |
| Teamwork | Working collaboratively with others to achieve a common goal. |
Technical Skills
| Title | Details | Depth |
|---|---|---|
| Corporate, Industry and Professional Standards | Applying relevant standards, practices, codes, and assessment and certification programmes to the specific organisation or business domain. | Aware of |
Other Skills
| Title | Details | Depth |
|---|---|---|
| Data Protection | Principles, practices, tools and techniques to ensure data protection. | Aware of |
| Desktop Software | The use of everyday desktop software. | Proficient in |
| Document Management Techniques | Methods and techniques for the organisation, storage and version control of information in both paper and electronic formats. | Aware of |
| Information Assurance Methods and Tools | Information assurance methods, tools and techniques (including the Caldicott Principles) used to protect the integrity, availability, authenticity, non-repudiation and confidentiality of user data and manage the risks related to the use, processing, storage, and transmission of information. | Aware of |
| Legislation | Relevant national and international legislation. | Aware of |
| Letter Writing Techniques | Format, style and content of letters for various purposes, including legal notice. | Familiar with |
Training
| Title | Details |
|---|---|
| Security Awareness | Tools and techniques to help users and employees understand the role they play in helping to combat information security breaches and for IT and security professionals to prevent and mitigate risk. |
Professional Development Activity (PDA)
| Title | Details | PDA Group |
|---|---|---|
| Gaining Knowledge of Employing Organisation | Gaining basic knowledge of the employing organisation, its business, structure, culture, policies, products/services, operations and terminology. | Increasing Knowledge |
| Involvement in Professional Body Activities | Attending meetings, seminars and workshops organised by professional body and reading published material, such as journals and web content. | Participation in Professional Activities |
| Job Shadowing and Special Assignments | Undertaking temporary periods or secondments in other roles, particularly those that offer a new perspective on own function or exposure to other environments and cultures. | Broadening Activities |
| Team Working | Undertaking learning and practice in the techniques of team and collaborative working. Gaining an understanding of the underlying concepts. | Developing Professional Skills |
Qualification Components
| Title | Awarding Bodies |
|---|---|
| FEDIP Associate Practitioner | The Federation for Informatics Professionals |
The Professional Body Responsible for this job family is IHRIM. This job role profile was created in collaboration with BCS, using Role Model Plus.