Librarian

Summary

As a librarian you will deliver a high-quality, proactive and professional service.

Enabling health and social care staff, students and learners to acquire the skills needed to access the knowledge base of health care with competence.

Promoting knowledge and library services to health professionals, students and learners by all appropriate means.

Designing, delivering and evaluating training sessions on information and health literacy skills to library users on a 1-2-1 and group basis either in the library or in the workplace.

Overseeing collection management and cataloguing of library resources to ensure effective retrieval.

Providing professional enquiry services, handling complex enquiries and requests for information.

Conducting evidence searches as requested by knowledge and library users retrieving evidence, information and knowledge to inform clinical and non-clinical decisions.

Generating general and tailored personalised alerting and current awareness to promote new research evidence resources and best practice.

Engaging in outreach activities to promote library services.

Behavioural Skills

Title	Details
Analytical Thinking	Acquiring a proper understanding of a problem or situation by breaking it down systematically into its component parts and identifying the relationships between these parts. Selecting the appropriate method/tool to resolve the problem and reflecting critically on the result, so that what is learnt is identified and assimilated.
Attention to Detail	Applying specific quality standards to all tasks undertaken to ensure that deliverables are accurate and complete.
Creativity	Taking innovative approaches to problem solving and/or devising inventive and creative solutions.
Critical Thinking	The ability to think clearly and rationally; review and evaluation of processes and outputs; the ability to engage in reflective and independent thinking; reasoned thinking involving critique.
Customer Focus	Understanding the needs of the internal or external customer and keeping these in mind when taking actions or making decisions.
Decision Making	Making decisions at the appropriate time, taking into account the needs of the situation, priorities, constraints, known risks, and the availability of necessary information and resources.
Flexibility	Taking account of new information or changed circumstances and/or business requirements and modifying response to a problem or situation accordingly.
Goal Orientation	Maintaining focus on agreed objectives and deliverables.
Improvisation	Dealing effectively with unexpected situations in a timely manner, taking advantage of opportunities and overcoming problems.
Information Acquisition	Identifying gaps in the available information required to understand a problem or situation and devising a means of resolving them.
Initiative	Being proactive, anticipating opportunities for systems, service or product improvement or development and taking appropriate action(s).
Interacting with People	Establishing relationships, contributing to an open culture and maintaining contacts with people from a variety of backgrounds and disciplines. Effective, approachable and sensitive communicator in different communities and cultures. Ability to adapt style and approach to meet the needs of different audiences.
Leadership	Clearly articulating goals and objectives, and motivating and leading others towards their achievement.
Organisational Awareness	Understanding the hierarchy and culture of own, customer, supplier and partner organisations and being able to identify the decision makers and influencers.
Planning and Organisation	Determining a course of action by breaking it down into smaller steps and by planning and resourcing each of these, making allowance for potential problems and escalating if necessary.
Resilience	Demonstrates resilience when working under pressure, displaying a calm and rational approach to the task at hand.
Teamwork	Working collaboratively with others to achieve a common goal.
Verbal Expression	Communicating effectively using the spoken word.
Written Expression	Communicating effectively in writing, such as reports and via emails.

Professional Development Activity (PDA)

Title	Details	PDA Group
Coaching	Concepts, methods and techniques for providing coaching in subject specialisms to individuals or groups (e.g. GROW model).	Increasing Knowledge
Community of Practice	Contributing to and leading communities of practice to enable the exchange of knowledge for healthcare knowledge and library staff with an interest in specific topics.	Increasing Knowledge
Deputising	Standing in for supervisor or manager on a temporary basis during periods of absence.	Broadening Activities
Education/Learning Delivery	Lecturing, tutoring, coaching, formally or informally, in area of own expertise. Developing policy, implementing and maintaining online interactive and collaborative learning delivery skills and assessments.	Participation in Professional Activities
Ethics and Values	Underpinning healthcare ethics and values by providing the best available evidence at the right time, in the right place, to inform decision-making and enable better outcomes for patients and populations.	Developing Professional Skills
Evidence Based Practitioner	Keeping up to date with good practice, innovation and appropriate evidence. Ensuring changes to everyday knowledge and library practice are informed by appropriate evidence and professional knowledge.	Increasing Knowledge
Facilitation skills	Methods and techniques for managing (or facilitating) a meeting or group session (both face-to-face and online) and then through a series of planned activities.	Developing Professional Skills
Gaining Knowledge of Activities of Employing Organisation	Developing an understanding of the potentially diverse range of activities (service, governance, administrative, regulatory, commercial, charitable, industrial, etc.) undertaken by the employing organisation.	Increasing Knowledge
Involvement in Professional Body Activities	Attending meetings, seminars and workshops organised by professional body and reading published material, such as journals and web content.	Participation in Professional Activities
Job Shadowing and Special Assignments	Undertaking temporary periods or secondments in other roles, particularly those that offer a new perspective on own function or exposure to other environments and cultures.	Broadening Activities
Mentoring	Acting as a mentor, advising those for whom there is no direct responsibility, on matters to do with their job role, career and professional development.	Broadening Activities
Organisational and environmental context	Understanding organisational priorities and challenges identified by the executive team.	Increasing Knowledge
Professional development and reflective practice	Reflecting on practice and being self-aware about performance.	Developing Professional Skills
Project Assignments	Participating in a project team, working group or task force established to deliver a solution to a specific problem or issue - especially valuable if the group is inter-disciplinary.	Broadening Activities
Research Assignments	Exploring a topic which is not part of own normal responsibilities and presenting findings to colleagues and/or management	Increasing Knowledge
Team Leadership	Undertaking learning and practice of the skills required to lead teams, including motivation, direction, coaching, delegation, appraisal, counselling and developing others.	Developing Professional Skills
Wider library, data, information and knowledge sector context	Networking across the healthcare economy, both information providers, data analysts and health informaticists, to support shared learning and joint working.	Participation in Professional Activities

Qualification Components

Title	Awarding Bodies
BA/BSc level qualification in Information and Library Studies	CILIP
FEDIP Senior Practitioner	The Federation for Informatics Professionals
CILIP Chartership	CILIP

GKIM Skills Framework Skills

Skill	Level
OR10 \| Risk management Understanding and mitigating risk (for example, as part of a project led by your team).	OR10 \| Working OR10 \| Risk management 1.Demonstrate an ability to follow departmental risk management policies and procedures to assess GKIM-related risks.
IT05 \| Information security Developing a good understanding of information security principles.	IA02 \| Working IA02 \| Information security 1.Balance and mitigate different KIM risks in accordance with organisational approaches.
CE13 \| Informal learning Facilitating informal learning (for example, through knowledge cafes).	CE13 \| Working CE13 \| Informal learning 1.Identify the need for informal learning. 2.Develop some of the learning material for users.

Skill

Level

OR10 | Risk management

Understanding and mitigating risk (for example, as part of a project led by your team).

OR10 | Working OR10 | Risk management

1.Demonstrate an ability to follow departmental risk management policies and procedures to assess GKIM-related risks.

IT05 | Information security

Developing a good understanding of information security principles.

IA02 | Working IA02 | Information security

1.Balance and mitigate different KIM risks in accordance with organisational approaches.

CE13 | Informal learning

Facilitating informal learning (for example, through knowledge cafes).

CE13 | Working CE13 | Informal learning

1.Identify the need for informal learning. 2.Develop some of the learning material for users.

Government Digital and Data Profession Capability Framework Skills

Skill	Level
Business process improvement Business process improvement involves analysing and modifying existing and new processes to make them more efficient.	Working Business process improvement You can: work under minimal supervision to identify opportunities to improve business performance within a defined project analyse, design and prioritise business changes to improve business operations and services support the implementation of proposed business improvements
Problem management Problem management involves anticipating and identifying problems in systems, processes or services, and ensuring appropriate solutions are implemented.	Working Problem management You can: initiate and monitor actions to investigate patterns and trends to resolve problems effectively consult specialists where required determine the appropriate resolution and assist with its implementation determine preventative measures

Skill

Level

Business process improvement

Business process improvement involves analysing and modifying existing and new processes to make them more efficient.

Working Business process improvement

You can:

work under minimal supervision to identify opportunities to improve business performance within a defined project
analyse, design and prioritise business changes to improve business operations and services
support the implementation of proposed business improvements

Problem management

Problem management involves anticipating and identifying problems in systems, processes or services, and ensuring appropriate solutions are implemented.

Working Problem management

You can:

initiate and monitor actions to investigate patterns and trends to resolve problems
effectively consult specialists where required
determine the appropriate resolution and assist with its implementation
determine preventative measures

Knowledge, Library and Information Management Framework

Skill	Level
1.1 Collection management	1.1 Collection management \| Level 2 - Assist I can apply collection management policies to support collection development. I can maintain the collection, including reviewing currency and relevancy of resources.
1.5 Collection evaluation and information quality	1.5 Collection evaluation and information quality \| Level 3 - Apply I can lead the evaluation of collections to ensure they are fit for purpose and meet the needs of different groups of staff and learners.
1.6 Collection promotion	1.6 Collection promotion \| Level 3 - Apply I can apply a detailed understanding of different groups of staff and learners to the design of marketing and promotion of collections. I can deliver targeted promotion of resources. Librarian
2.1 Data management	2.1 Data management \| Level 2 - Assist I can accurately enter and store data in digital systems. I can identify and retrieve data to answer enquiries. I can assist others to manage their research data.
2.9 AI and algorithmic literacy	2.9 AI and algorithmic literacy \| Level 2 - Assist I can use effective prompts to retrieve information using AI and critically evaluate the results to inform my own work. I can assist healthcare staff and learners on how to use AI effectively and highlight latest developments and potential risks from AI to the organisation. I can curate organisational information, knowledge assets and data sets for effective use by AI systems.
2.10 Data stewardship	2.10 Data stewardship \| Level 2 - Assist I can follow procedures to ensure the interoperability of data sets. I can assist healthcare staff and learners to understand and protect their data privacy.
3.3 Information retrieval	3.3 Information retrieval \| Level 3 - Apply I can work with healthcare staff to determine their evidence needs and interpret their search enquiries. I can formulate and carry out evidence searches across bibliographic databases and information resources. I can evaluate, select and present the evidence search results to inform healthcare staff decision making. I can oversee the promotion and delivery of horizon scans, personalised alerts and current awareness bulletins to highlight the latest research and knowledge to healthcare and public health staff.
3.6 Information appraisal	3.6 Information appraisal \| Level 3 - Apply I can understand and apply information appraisal skills to evidence searches. I can provide training to staff and learners on how to appraise evidence and information, I can advise staff and learners how to appraise AI generated information.
3.7 Abstracting and summarising	3.7 Abstracting and summarising \| Level 3 - Apply I can understand how to provide a summary of evidence at both document and aggregated level. I can carry out basic summary of evidence search results. I can effectively use AI technologies to assist with abstracting and summarising, complying with legal requirements.
4.1 Information governance	4.1 Information governance \| Level 2 - Assist I can follow information governance processes to ensure compliance with organisational policies and legal requirements for the handling of data and information within the knowledge and library service. I can ensure knowledge and library systems are fully compliant with information governance requirements. This might include contributing to Data Protection Impact Assessments or having responsibiliteis as an Information Asset Administrator for the knwoledge and library service.
4.3 Copyright, intellectual property and licensing	4.3 Copyright, intellectual property and licensing \| Level 3 - Apply I can maximise the use of information resources available to the organisation within the limits of licensing regulations. I can advise health care and public health staff and learners on compliance with information legislation and guidance including licensing, intellectual property, open access and copyright as it relates to knowledge assets.
5.1 Information management	5.1 Information management \| Level 2 - Assist I can develop and apply processes to collect and store organisational information, knowledge assets, digital and print resources. I can use various systems to ensure information assets can be easily found and used in practice.
5.4 Metadata	5.4 Metadata \| Level 2 - Assist I can help apply agreed metadata terms to organisational information and digital knowledge resources to make them easier for healthcare and public health staff and learners to find and use.
5.5 Classification schemes and taxonomies	5.5 Classification schemes and taxonomies \| Level 3 - Apply I can expertly choose and apply the right classification scheme to organise digital and print knowledge resources, making information easier to find and use. I can design and apply taxonomies that show the hierarchical relationship of different groups of data, information and knowledge, making them easier to understand and use for evidence?informed decision making.
5.8 Subject indexing	5.8 Subject indexing \| Level 3 - Apply I can define subject heading terms using my subject expertise and pre-defined schemes such as Medical Subject Headings (MeSH) . I can apply subject heading terms to systematically organise information, knowledge and resources to make them easier for people to find. I can make suggestions, based on my interactions with healthcare and public health staff and learners, on how to improve pre-defined schemes such as Medical Subject Headings (MeSH) to ensure they remain relevant for use with local collections and reflect evolving language, culture, terminology and remain suited to local needs.
5.10 Cataloguing and resource description	5.10 Cataloguing and resource description \| Level 3 - Apply I can assist with cataloguing knowledge resources by applying rules and formats and resource description standards to add and amend basic records to maintain and improve the organisation and retrieval of knowledge resources. I can use advanced features within catalogues to effectively locate knowledge resources held in knowledge and library collections. I can demonstrate to a library user how to use advanced functions on catalogues to locate knowledge resources.
6.1 Knowledge management	6.1 Knowledge management \| Level 2 - Assist I can provide administrative support to establish and maintain activities to capture and share knowledge and know-how I can assist with the organisation of activities, such as Knowledge Cafes and Communities of Practice, for healthcare and public health staff, learners and the public to connect, collaborate and share their learning, explicit and tacit knowledge. I can organise knowledge captured from knowledge sharing events so that insights and learning can be easily accessed, shared and applied in policy and practice.
6.5 Knowledge sharing and collaboration	6.5 Knowledge sharing and collaboration \| Level 2 - Assist I can assist with opportunities to encourage people to collaborate and share knowledge. I can follow guidance to set-up and assist with maintaining active Communities of Practice. I can provide administrative assistance to deliver knowledge sharing activities such as Knowledge Cafes and Randomised Coffee Trials I can respond to enquiries about knowledge sharing, highlighting collaboration tools and techniques, and referring enquiries about these to my team.
7.1 Information literacy	7.1 Information literacy \| Level 3 - Apply I can apply frameworks to assess the quality and validity of information sources to ensure evidence informed decision making. I can deliver information literacy training for different audiences and adapt the offer for different learning styles and settings.
7.2 Digital literacy	7.2 Digital literacy \| Level 3 - Apply I can deliver basic training for staff and learners to effectively apply digital skills to access digital knowledge resources.
7.4 Health literacy	7.4 Health literacy \| Level 3 - Apply I can enable the use of health literacy and readability tools and develop skills to address low levels of health literacy. I can initiate and contribute to work intended to improve health literacy of staff and learners. I can use a range of tools and techniques to improve health literacy training and practice.
7.8 Learning environments	7.8 Learning environments \| Level 3 - Apply I can develop policies to ensure the library learning space is suitable and accessible for all staff and learners. I can ensure an appropriate environment to nurture study, innovation and wellbeing for staff and learners. I can develop and maintain digital resources and digital learning space. I can lead on delivering inductions to staff and learners on the availability, how to access and use the library learning space and resources
9.1 Research process	9.1 Research process \| Level 3 - Apply I can advise healthcare staff and learners to find, appraise and apply research in practice. I can develop a complex search strategy and undertake a literature review or small scoping review on behalf of a researcher. I can conduct small-scale user experience research, analyse and apply results to improve the delivery of knowledge, information and library services.
9.7 Communication of research findings	9.7 Communication of research findings \| Level 3 - Apply I can produce personalised alerts, horizon scans and current awareness bulletins to communicate research findings. I can prepare research manuscripts for publication. I can oversee the outputs from the research repository system.
9.9 Research support	9.9 Research support \| Level 3 - Apply I can manage a research repository and follow internal procedures and guidance to maintain the accuracy of research records. I can train healthcare staff and learners in effective use of reference management and research data management tools. I can train healthcare staff and learners to formulate research questions and use bibliographic databases to retrieve research evidence.
10.1 Customer service skills	10.1 Customer service skills \| Level 3 - Apply I can apply customer service skills in answering complex enquiries I can resolve conflicts and difficult situations whilst being mindful to retain a positive customer experience. I can apply my knowledge of customer service needs to deliver improvements to enquiry services and inform customer service standards.
10.3 Community engagement in planning	10.3 Community engagement in planning \| Level 3 - Apply I can use a range of techniques to carry out focused evaluation and gather feedback to inform improvements to specific services. I can work with targeted staff and learner groups, both users and non-users, in identifying knowledge and evidence needs. I can carry out complex analysis of evaluation and feedback data to inform service improvements and developments. I can engage with a variety of users across the organisation and healthcare system to provide a professional and efficient service.
10.5 Service innovation, development and design	10.5 Service innovation, development and design \| Level 2 - Assist I can keep up to date with current evidence, good practice, innovation and evidence from knowledge and library research to identify service improvements. I can understand quality improvement methodology and how to apply it to my area of work. I can set up processes to collect service activity data to show use of the knowledge and library service and demonstrate progress. I can execute evidence searches to support decision making and inform service innovation, development and design.
10.6 Quality management	10.6 Quality management \| Level 3 - Apply I can work towards meeting national quality standards in my area of work I can establish peer review processes to ensure the quality of knowledge and evidence service offers
10.8 Marketing	10.8 Marketing \| Level 3 - Apply I can collaborate with organisational teams to take a targeted approach to ensuring that staff and learners are aware of the knowledge and library services that will meet their evidence needs. I can use a range of marketing techniques, including user experience (UX) and developing personas, to identify staff and learner needs to inform service development / development of a service marketing plan. I can maintain an awareness of the unique user profiles of different groups, using metrics, data and feedback to shape service and delivery. I can design and promote the knowledge service offer taking account of the user experience.
11.1 Leadership skills	11.1 Leadership skills \| Level 2 - Assist I can demonstrate an understanding of a range of leadership skills, self-awareness and emotional intelligence when delivering knowledge and library services. I can lead the delivery of knowledge and library services in my remit of responsibility.
11.2 Advocacy	11.2 Advocacy \| Level 2 - Assist I can influence healthcare and public health staff and learners to raise the profile of the knowledge and library service and demonstrate the benefit and impact of the service with peers
11.3 Demonstrating value and impact	11.3 Demonstrating value and impact \| Level 2 - Assist I can collect both quantitative and qualitative data for a range of knowledge and library services to demonstrate the impact on staff and learners. I can demonstrate the impact and value of the service and market it in an innovative and proactive way.
12.1 Strategic planning	12.1 Strategic planning \| Level 2 - Assist I can recognise how my role contributes to the organisational aims and priorities of my knowledge and library service, and organisational priorities. I can explain how performing my role contributes to the implementation of the knowledge and library service strategic plan.
12.2 Business planning	12.2 Business planning \| Level 3 - Apply I can contribute specialist knowledge to the development of business plans for the knowledge and library service. I can collect and analyse service and resource data and draw conclusions to inform strategic business planning.
12.3 Operational planning	12.3 Operational planning \| Level 2 - Assist I can implement local and national guidance to ensure the effective delivery of services. I can escalate and in some cases resolve issues with resources or facilities so they can be resolved quickly. I can manage risks and maintain continuity of service.
12.7 People management	12.7 People management \| Level 2 - Assist I can supervise the work of my immediate team providing motivation and setting goals to deliver high-quality proactive knowledge and library services for my organisation. I can provide training and development for my colleagues, sharing my knowledge and working together to improve services. (SLA, Librarian)
12.8 Financial management	12.8 Financial management \| Level 3 - Apply I can understand and apply knowledge and skills to perform a range of finance management techniques, budget planning, financial forecasting and business case development. I can oversee funding for delivery of knowledge and library services within my remit. I can understand and apply organisational financial operating procedures.
12.12 Change management	12.12 Change management \| Level 3 - Apply I can support stakeholders to use evidence and knowledge to inform organisational transformation activities. I can ensure that successful delivery of change programmes are informed by an evidence-base and transfer of knowledge.
13.2 Exploiting technology	13.2 Exploiting technology \| Level 3 - Apply I can use existing digital technologies effectively to deliver knowledge and library services, find and distribute information and collaborate with colleagues. I can engage with emerging technologies and apply these to improve and streamline the delivery of knowledge and lirbary services. I can establish processes to use the most appropriate technological systems for the exploitation and use of organisational knowledge. This might include maintaining content management systems, knowledge repositories and use of digital resources and services. I can deliver basic training in digital skills an digital literacy in response to enquiries from healthcare and public health staff and learners.
13.3 Library, information and knowledge technologies	13.3 Library, information and knowledge technologies \| Level 3 - Apply I can use advanced features of knowledge, information and library systems to streamline the delivery of knowledge and library services. I can advise healthcare and public health staff and learners about which knowledge, information or library system is best suited to perform a particular task. I can apply data-entry and system standards for a variety of knowledge, information and library systems to aid interoperability. I can adapt pre-programmed reports to retrieve information to improve service performance

Skill

Level

1.1 Collection management

1.1 Collection management | Level 2 - Assist

I can apply collection management policies to support collection development. I can maintain the collection, including reviewing currency and relevancy of resources.

1.5 Collection evaluation and information quality

1.5 Collection evaluation and information quality | Level 3 - Apply

I can lead the evaluation of collections to ensure they are fit for purpose and meet the needs of different groups of staff and learners.

1.6 Collection promotion

1.6 Collection promotion | Level 3 - Apply

I can apply a detailed understanding of different groups of staff and learners to the design of marketing and promotion of collections. I can deliver targeted promotion of resources. Librarian

2.1 Data management

2.1 Data management | Level 2 - Assist

I can accurately enter and store data in digital systems. I can identify and retrieve data to answer enquiries. I can assist others to manage their research data.

2.9 AI and algorithmic literacy

2.9 AI and algorithmic literacy | Level 2 - Assist

I can use effective prompts to retrieve information using AI and critically evaluate the results to inform my own work. I can assist healthcare staff and learners on how to use AI effectively and highlight latest developments and potential risks from AI to the organisation. I can curate organisational information, knowledge assets and data sets for effective use by AI systems.

2.10 Data stewardship

2.10 Data stewardship | Level 2 - Assist

I can follow procedures to ensure the interoperability of data sets. I can assist healthcare staff and learners to understand and protect their data privacy.

3.3 Information retrieval

3.3 Information retrieval | Level 3 - Apply

I can work with healthcare staff to determine their evidence needs and interpret their search enquiries. I can formulate and carry out evidence searches across bibliographic databases and information resources. I can evaluate, select and present the evidence search results to inform healthcare staff decision making. I can oversee the promotion and delivery of horizon scans, personalised alerts and current awareness bulletins to highlight the latest research and knowledge to healthcare and public health staff.

3.6 Information appraisal

3.6 Information appraisal | Level 3 - Apply

I can understand and apply information appraisal skills to evidence searches. I can provide training to staff and learners on how to appraise evidence and information, I can advise staff and learners how to appraise AI generated information.

3.7 Abstracting and summarising

3.7 Abstracting and summarising | Level 3 - Apply

I can understand how to provide a summary of evidence at both document and aggregated level. I can carry out basic summary of evidence search results. I can effectively use AI technologies to assist with abstracting and summarising, complying with legal requirements.

4.1 Information governance

4.1 Information governance | Level 2 - Assist

I can follow information governance processes to ensure compliance with organisational policies and legal requirements for the handling of data and information within the knowledge and library service. I can ensure knowledge and library systems are fully compliant with information governance requirements. This might include contributing to Data Protection Impact Assessments or having responsibiliteis as an Information Asset Administrator for the knwoledge and library service.

4.3 Copyright, intellectual property and licensing

4.3 Copyright, intellectual property and licensing | Level 3 - Apply

I can maximise the use of information resources available to the organisation within the limits of licensing regulations. I can advise health care and public health staff and learners on compliance with information legislation and guidance including licensing, intellectual property, open access and copyright as it relates to knowledge assets.

5.1 Information management

5.1 Information management | Level 2 - Assist

I can develop and apply processes to collect and store organisational information, knowledge assets, digital and print resources. I can use various systems to ensure information assets can be easily found and used in practice.

5.4 Metadata

5.4 Metadata | Level 2 - Assist

I can help apply agreed metadata terms to organisational information and digital knowledge resources to make them easier for healthcare and public health staff and learners to find and use.

5.5 Classification schemes and taxonomies

5.5 Classification schemes and taxonomies | Level 3 - Apply

I can expertly choose and apply the right classification scheme to organise digital and print knowledge resources, making information easier to find and use. I can design and apply taxonomies that show the hierarchical relationship of different groups of data, information and knowledge, making them easier to understand and use for evidence?informed decision making.

5.8 Subject indexing

5.8 Subject indexing | Level 3 - Apply

I can define subject heading terms using my subject expertise and pre-defined schemes such as Medical Subject Headings (MeSH) . I can apply subject heading terms to systematically organise information, knowledge and resources to make them easier for people to find. I can make suggestions, based on my interactions with healthcare and public health staff and learners, on how to improve pre-defined schemes such as Medical Subject Headings (MeSH) to ensure they remain relevant for use with local collections and reflect evolving language, culture, terminology and remain suited to local needs.

5.10 Cataloguing and resource description

5.10 Cataloguing and resource description | Level 3 - Apply

I can assist with cataloguing knowledge resources by applying rules and formats and resource description standards to add and amend basic records to maintain and improve the organisation and retrieval of knowledge resources. I can use advanced features within catalogues to effectively locate knowledge resources held in knowledge and library collections. I can demonstrate to a library user how to use advanced functions on catalogues to locate knowledge resources.

6.1 Knowledge management

6.1 Knowledge management | Level 2 - Assist

I can provide administrative support to establish and maintain activities to capture and share knowledge and know-how I can assist with the organisation of activities, such as Knowledge Cafes and Communities of Practice, for healthcare and public health staff, learners and the public to connect, collaborate and share their learning, explicit and tacit knowledge. I can organise knowledge captured from knowledge sharing events so that insights and learning can be easily accessed, shared and applied in policy and practice.

6.5 Knowledge sharing and collaboration

6.5 Knowledge sharing and collaboration | Level 2 - Assist

I can assist with opportunities to encourage people to collaborate and share knowledge. I can follow guidance to set-up and assist with maintaining active Communities of Practice. I can provide administrative assistance to deliver knowledge sharing activities such as Knowledge Cafes and Randomised Coffee Trials I can respond to enquiries about knowledge sharing, highlighting collaboration tools and techniques, and referring enquiries about these to my team.

7.1 Information literacy

7.1 Information literacy | Level 3 - Apply

I can apply frameworks to assess the quality and validity of information sources to ensure evidence informed decision making. I can deliver information literacy training for different audiences and adapt the offer for different learning styles and settings.

7.2 Digital literacy

7.2 Digital literacy | Level 3 - Apply

I can deliver basic training for staff and learners to effectively apply digital skills to access digital knowledge resources.

7.4 Health literacy

7.4 Health literacy | Level 3 - Apply

I can enable the use of health literacy and readability tools and develop skills to address low levels of health literacy. I can initiate and contribute to work intended to improve health literacy of staff and learners. I can use a range of tools and techniques to improve health literacy training and practice.

7.8 Learning environments

7.8 Learning environments | Level 3 - Apply

I can develop policies to ensure the library learning space is suitable and accessible for all staff and learners. I can ensure an appropriate environment to nurture study, innovation and wellbeing for staff and learners. I can develop and maintain digital resources and digital learning space. I can lead on delivering inductions to staff and learners on the availability, how to access and use the library learning space and resources

9.1 Research process

9.1 Research process | Level 3 - Apply

I can advise healthcare staff and learners to find, appraise and apply research in practice. I can develop a complex search strategy and undertake a literature review or small scoping review on behalf of a researcher. I can conduct small-scale user experience research, analyse and apply results to improve the delivery of knowledge, information and library services.

9.7 Communication of research findings

9.7 Communication of research findings | Level 3 - Apply

I can produce personalised alerts, horizon scans and current awareness bulletins to communicate research findings. I can prepare research manuscripts for publication. I can oversee the outputs from the research repository system.

9.9 Research support

9.9 Research support | Level 3 - Apply

I can manage a research repository and follow internal procedures and guidance to maintain the accuracy of research records. I can train healthcare staff and learners in effective use of reference management and research data management tools. I can train healthcare staff and learners to formulate research questions and use bibliographic databases to retrieve research evidence.

10.1 Customer service skills

10.1 Customer service skills | Level 3 - Apply

I can apply customer service skills in answering complex enquiries I can resolve conflicts and difficult situations whilst being mindful to retain a positive customer experience. I can apply my knowledge of customer service needs to deliver improvements to enquiry services and inform customer service standards.

10.3 Community engagement in planning

10.3 Community engagement in planning | Level 3 - Apply

I can use a range of techniques to carry out focused evaluation and gather feedback to inform improvements to specific services. I can work with targeted staff and learner groups, both users and non-users, in identifying knowledge and evidence needs. I can carry out complex analysis of evaluation and feedback data to inform service improvements and developments. I can engage with a variety of users across the organisation and healthcare system to provide a professional and efficient service.

10.5 Service innovation, development and design

10.5 Service innovation, development and design | Level 2 - Assist

I can keep up to date with current evidence, good practice, innovation and evidence from knowledge and library research to identify service improvements. I can understand quality improvement methodology and how to apply it to my area of work. I can set up processes to collect service activity data to show use of the knowledge and library service and demonstrate progress. I can execute evidence searches to support decision making and inform service innovation, development and design.

10.6 Quality management

10.6 Quality management | Level 3 - Apply

I can work towards meeting national quality standards in my area of work I can establish peer review processes to ensure the quality of knowledge and evidence service offers

10.8 Marketing

10.8 Marketing | Level 3 - Apply

I can collaborate with organisational teams to take a targeted approach to ensuring that staff and learners are aware of the knowledge and library services that will meet their evidence needs. I can use a range of marketing techniques, including user experience (UX) and developing personas, to identify staff and learner needs to inform service development / development of a service marketing plan. I can maintain an awareness of the unique user profiles of different groups, using metrics, data and feedback to shape service and delivery. I can design and promote the knowledge service offer taking account of the user experience.

11.1 Leadership skills

11.1 Leadership skills | Level 2 - Assist

I can demonstrate an understanding of a range of leadership skills, self-awareness and emotional intelligence when delivering knowledge and library services. I can lead the delivery of knowledge and library services in my remit of responsibility.

11.2 Advocacy

11.2 Advocacy | Level 2 - Assist

I can influence healthcare and public health staff and learners to raise the profile of the knowledge and library service and demonstrate the benefit and impact of the service with peers

11.3 Demonstrating value and impact

11.3 Demonstrating value and impact | Level 2 - Assist

I can collect both quantitative and qualitative data for a range of knowledge and library services to demonstrate the impact on staff and learners. I can demonstrate the impact and value of the service and market it in an innovative and proactive way.

12.1 Strategic planning

12.1 Strategic planning | Level 2 - Assist

I can recognise how my role contributes to the organisational aims and priorities of my knowledge and library service, and organisational priorities. I can explain how performing my role contributes to the implementation of the knowledge and library service strategic plan.

12.2 Business planning

12.2 Business planning | Level 3 - Apply

I can contribute specialist knowledge to the development of business plans for the knowledge and library service. I can collect and analyse service and resource data and draw conclusions to inform strategic business planning.

12.3 Operational planning

12.3 Operational planning | Level 2 - Assist

I can implement local and national guidance to ensure the effective delivery of services. I can escalate and in some cases resolve issues with resources or facilities so they can be resolved quickly. I can manage risks and maintain continuity of service.

12.7 People management

12.7 People management | Level 2 - Assist

I can supervise the work of my immediate team providing motivation and setting goals to deliver high-quality proactive knowledge and library services for my organisation. I can provide training and development for my colleagues, sharing my knowledge and working together to improve services. (SLA, Librarian)

12.8 Financial management

12.8 Financial management | Level 3 - Apply

I can understand and apply knowledge and skills to perform a range of finance management techniques, budget planning, financial forecasting and business case development. I can oversee funding for delivery of knowledge and library services within my remit. I can understand and apply organisational financial operating procedures.

12.12 Change management

12.12 Change management | Level 3 - Apply

I can support stakeholders to use evidence and knowledge to inform organisational transformation activities. I can ensure that successful delivery of change programmes are informed by an evidence-base and transfer of knowledge.

13.2 Exploiting technology

13.2 Exploiting technology | Level 3 - Apply

I can use existing digital technologies effectively to deliver knowledge and library services, find and distribute information and collaborate with colleagues. I can engage with emerging technologies and apply these to improve and streamline the delivery of knowledge and lirbary services. I can establish processes to use the most appropriate technological systems for the exploitation and use of organisational knowledge. This might include maintaining content management systems, knowledge repositories and use of digital resources and services. I can deliver basic training in digital skills an digital literacy in response to enquiries from healthcare and public health staff and learners.

13.3 Library, information and knowledge technologies

13.3 Library, information and knowledge technologies | Level 3 - Apply

I can use advanced features of knowledge, information and library systems to streamline the delivery of knowledge and library services. I can advise healthcare and public health staff and learners about which knowledge, information or library system is best suited to perform a particular task. I can apply data-entry and system standards for a variety of knowledge, information and library systems to aid interoperability. I can adapt pre-programmed reports to retrieve information to improve service performance

The Professional Body Responsible for this job family is CILIP. This job role profile was created in collaboration with BCS, using Role Model Plus.

Summary

Behavioural Skills

Professional Development Activity (PDA)

Qualification Components

GKIM Skills Framework Skills

Government Digital and Data Profession Capability Framework Skills

Knowledge, Library and Information Management Framework

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