Summary
A lead service designer is an expert practitioner who influences and mentors others. At this role level, you will:
work with service managers and programme directors to develop design concepts
set direction and assure the quality of design delivery across teams
lead multiple or highly complex services
Work Activity Components
Title | Details |
---|---|
Documentation (Level 5) | Ensures all work is documented using the appropriate standards, methods and tools, including prototyping tools where appropriate. |
Design, analysis and iterative development (Level 5) | Uses iterative approaches to rapidly incorporate user feedback into designs. Plans and drives user experience design activities providing expert advice and guidance to support adoption of agreed approaches. |
Visual design and branding (Level 5) | Integrates required visual design and branding into the user experience design activities. |
Cost benefit and risk analysis (Level 5) | Ensures cost benefit and risk analysis is undertaken to provide input to development plans to take account of human factors in design decisions, including failure/degradation and contingency arrangements. |
Behavioural Skills
Title | Details |
---|---|
Creativity | Taking innovative approaches to problem solving and/or devising inventive and creative solutions. |
Attention to Detail | Applying specific quality standards to all tasks undertaken to ensure that deliverables are accurate and complete. |
Organisational Awareness | Understanding the hierarchy and culture of own, customer, supplier and partner organisations and being able to identify the decision makers and influencers. |
Interacting with People | Establishing relationships, contributing to an open culture and maintaining contacts with people from a variety of backgrounds and disciplines. Effective, approachable and sensitive communicator in different communities and cultures. Ability to adapt style and approach to meet the needs of different audiences. |
Teamwork | Working collaboratively with others to achieve a common goal. |
Technical Skills
Title | Details | Depth |
---|---|---|
Graphical User Interfaces (GUI) | Graphical human/computer interfaces that facilitate effective communication between human operator and computer. | Proficient in |
Corporate, Industry and Professional Standards | Applying relevant standards, practices, codes, and assessment and certification programmes to the specific organisation or business domain. | Proficient in |
Systems Ergonomics and Iterative Design | Iterative methods and techniques to allocate and optimise the division of functions between the human, machine and organisational elements of IT systems and the functions themselves in terms of ergonomic impact. Systematic and iterative design of the physical and cognitive interfaces to create an effective user experience in a software system, product or service with attention paid to variety of locations and access devices employed by users. | Expert in |
Other Skills
Title | Details | Depth |
---|---|---|
Project Planning and Control Techniques | Methods and techniques associated with planning and monitoring progress of projects. | Familiar with |
Organisational Brand and Culture | Knowledge and understanding of the brand image and personality of the organisation's products and/or services and the overall culture and personality of the work environment. | Proficient in |
Training
Title | Details |
---|---|
Stakeholder Relationship Management | Negotiation, presentation and engagement skills to adapt and address the needs of different stakeholders to develop and maintain strong stakeholder relationships. |
Security Awareness | Tools and techniques to help users and employees understand the role they play in helping to combat information security breaches and for IT and security professionals to prevent and mitigate risk. |
Professional Development Activity (PDA)
Title | Details | PDA Group |
---|---|---|
Deputising | Standing in for supervisor or manager on a temporary basis during periods of absence. | Broadening Activities |
Job Shadowing and Special Assignments | Undertaking temporary periods or secondments in other roles, particularly those that offer a new perspective on own function or exposure to other environments and cultures. | Broadening Activities |
Mentoring | Acting as a mentor, advising those for whom there is no direct responsibility, on matters to do with their job role, career and professional development. | Broadening Activities |
Gaining Knowledge of Broader IT Issues | Increasing and maintaining currency of knowledge of broader IT issues through reading, attending and participating in seminars or conferences, special studies, temporary assignments etc. | Increasing Knowledge |
Gaining Strategic Knowledge of Employing Organisation | Developing a comprehensive understanding of the business environment in which the employing organisation operates and its position, policies and direction in relation to health and care, country and global issues. | Increasing Knowledge |
Participation in Professional Body Affairs | Taking an active part in professional body affairs at branch, specialist group, committee or board level. | Participation in Professional Activities |
Negotiating and Influencing | Undertaking learning and practice of negotiating with and influencing others. | Developing Professional Skills |
Team Leadership | Undertaking learning and practice of the skills required to lead teams, including motivation, direction, coaching, delegation, appraisal, counselling and developing others. | Developing Professional Skills |
Qualification Components
Title | Awarding Bodies |
---|---|
FEDIP Advanced Practitioner | The Federation for Informatics Professionals |
CDPA - Certified Digital Persuasion Analyst | Human Factors International |
Government Digital and Data Profession Capability Framework Skills
Skill | Level |
---|---|
Design Communication Communication involves conveying information using the most effective medium and language for the audience. |
Expert Design Communication You can:
|
Designing For Everyone |
Expert Designing For Everyone You can:
|
Designing Strategically Strategy involves creating a plan to achieve a team or organisation's objectives. |
Practitioner Designing Strategically You can:
|
Designing Together |
Expert Designing Together You can:
|
Evidence-Based Design |
Expert Evidence-Based Design You can:
|
Iterative Design |
Expert Iterative Design You can:
|
Leading Design Leadership and guidance involves providing effective leadership and management through team motivation, decision making, risk management, mediation and professional development. |
Expert Leadership and guidance You can: change organisational structures to fixable and sustainable designs lead on the strategy for the whole organisation, marrying business needs with innovative analysis make and justify decisions characterised by high levels of risk, impact and complexity build consensus between organisations (private or public) or highly independent and diverse stakeholders solve and unblock issues between teams or departments at the highest level understand the psychology of a team and have strong mediation skills coach the organisation on team dynamics and conflict resolution |
The Professional Body Responsible for this job family is BCS. This job role profile was created in collaboration with BCS, using Role Model Plus.