Lead Interaction Designer

Summary

A lead interaction designer is an expert practitioner who influences and mentors others. At this role level, you will:

work with service managers and programme directors to develop design concepts

set direction and assure the quality of design delivery across teams

lead multiple or highly complex services

Work Activity Components

Title	Details
Components design (Level 5)	Designs components using appropriate modelling techniques following agreed architectures, design standards, patterns and methodology. Identifies and evaluates alternative design options and trade-offs.
Lead and manage (Level 5)	Leads design teams. Plans, schedules and reports on their work.
Policies and standards (Level 5)	Contributes to organisational policies, standards and guidelines for methods and tools providing advice, guidance and expertise in the promotion and adoption of methods and tools in adherence to policies and standards.
Cost benefit and risk analysis (Level 5)	Ensures cost benefit and risk analysis is undertaken to provide input to development plans to take account of human factors in design decisions, including failure/degradation and contingency arrangements.
Design, analysis and iterative development (Level 5)	Uses iterative approaches to rapidly incorporate user feedback into designs. Plans and drives user experience design activities providing expert advice and guidance to support adoption of agreed approaches.
Visual design and branding (Level 5)	Integrates required visual design and branding into the user experience design activities.

Behavioural Skills

Title	Details
Creativity	Taking innovative approaches to problem solving and/or devising inventive and creative solutions.
Interacting with People	Establishing relationships, contributing to an open culture and maintaining contacts with people from a variety of backgrounds and disciplines. Effective, approachable and sensitive communicator in different communities and cultures. Ability to adapt style and approach to meet the needs of different audiences.
Teamwork	Working collaboratively with others to achieve a common goal.
Organisational Awareness	Understanding the hierarchy and culture of own, customer, supplier and partner organisations and being able to identify the decision makers and influencers.

Technical Skills

Title	Details	Depth
Application Development Tools	Software tools which automate or assist part of the development process.	Expert in
Application Systems	Technical or functional understanding of Commercial Off-the-Shelf (COTS) applications and/or other bespoke software deployed within the organisation in order to provide system configuration, audit, technical, and/or functional support.	Proficient in
Database Software	Software that enables the user to capture, create, populate and manipulate data structures and where appropriate unstructured data.	Proficient in
DevOps	The collaborative approach consisting of agile practices, processes, and procedures designed to facilitate rapid IT service and product delivery. DevOps emphasizes people (and culture) and seeks to improve collaboration between development (Dev) and operations (Ops) teams with the aim of shortening the systems development life cycle to provide continuous release of high-quality software.	Familiar with
Structured Reviews	Methods and techniques for structured reviews, including reviews of technical work products, test plans, business cases, architectures and any other key deliverables.	Proficient in
Systems Ergonomics and Iterative Design	Iterative methods and techniques to allocate and optimise the division of functions between the human, machine and organisational elements of IT systems and the functions themselves in terms of ergonomic impact. Systematic and iterative design of the physical and cognitive interfaces to create an effective user experience in a software system, product or service with attention paid to variety of locations and access devices employed by users.	Expert in

Other Skills

Title	Details	Depth
Organisational Brand and Culture	Knowledge and understanding of the brand image and personality of the organisation's products and/or services and the overall culture and personality of the work environment.	Proficient in

Training

Title	Details
Graphic Design and Web Development	Tools and techniques for graphic design, user interface design (UI design), content authoring using standardised code and proprietary software, user experience design (UX design), web development and search engine optimisation.
Security Awareness	Tools and techniques to help users and employees understand the role they play in helping to combat information security breaches and for IT and security professionals to prevent and mitigate risk.
Software Configuration	Installation, configuration and tuning of applications or systems software.
Systems Development	Systems development, including development life-cycles and methods, organisation interfaces, typical corporate application architectures, project and programme management, risk management and change control.

Professional Development Activity (PDA)

Title	Details	PDA Group
Deputising	Standing in for supervisor or manager on a temporary basis during periods of absence.	Broadening Activities
Gaining Knowledge of Broader IT Issues	Increasing and maintaining currency of knowledge of broader IT issues through reading, attending and participating in seminars or conferences, special studies, temporary assignments etc.	Increasing Knowledge
Gaining Strategic Knowledge of Employing Organisation	Developing a comprehensive understanding of the business environment in which the employing organisation operates and its position, policies and direction in relation to health and care, country and global issues.	Increasing Knowledge
Job Shadowing and Special Assignments	Undertaking temporary periods or secondments in other roles, particularly those that offer a new perspective on own function or exposure to other environments and cultures.	Broadening Activities
Mentoring	Acting as a mentor, advising those for whom there is no direct responsibility, on matters to do with their job role, career and professional development.	Broadening Activities
Negotiating and Influencing	Undertaking learning and practice of negotiating with and influencing others.	Developing Professional Skills
Participation in Professional Body Affairs	Taking an active part in professional body affairs at branch, specialist group, committee or board level.	Participation in Professional Activities
Team Leadership	Undertaking learning and practice of the skills required to lead teams, including motivation, direction, coaching, delegation, appraisal, counselling and developing others.	Developing Professional Skills

Qualification Components

Title	Awarding Bodies
FEDIP Advanced Practitioner	The Federation for Informatics Professionals
BCS Practitioner Certificate in Systems Design	BCS - The Chartered Institute for IT

Government Digital and Data Profession Capability Framework Skills

Skill	Level
Design Communication Communication involves conveying information using the most effective medium and language for the audience.	Expert Design Communication You can: gain support for design decisions and design strategy from senior leaders communicate design strategy across organisational boundaries coach others in how to effectively communicate design develop or introduce more effective methods of communicating design and working in the open
Designing For Everyone	Expert Designing For Everyone You can: measurably improve the practice of inclusive, accessible and environmentally sustainable design in multiple teams or across your organisation help others understand and mitigate the influence of privilege and power on the design and delivery of content and services
Designing Strategically Strategy involves creating a plan to achieve a team or organisation's objectives.	Practitioner Designing Strategically You can: help a team understand how user-centred design helps it meet its goals help teams align their work to the goals and vision of their organisation use risks, opportunities and constraints in technology, systems and policy to shape design identify and create new design patterns and components
Designing Together	Expert Designing Together You can: effectively plan and run design sessions that include senior leaders or stakeholders help teams connect and work across organisational boundaries coach other designers in how to involve stakeholders of any level in the design process develop or introduce more effective ways to design together
Evidence-Based Design	Expert Evidence-Based Design You can: embed a practice of hypothesis-driven design in a team guide the organisation in how to use evidence to improve services analyse, synthesise and use evidence to improve the way the organisation works ensure user insights are shared with and used by the wider organisation and across government
Evidence- and context-based design	Expert Evidence- and context-based design You can: design systems for use across multiple services and can identify the simplest of a variety of approaches
Iterative Design	Expert Iterative Design You can: embed the practice of iterative design and agile working in teams or wider organisation lead on prototyping complex ideas at any fidelity help teams adapt quickly to changes in requirements, priorities or user needs iterate delivery processes or team structures to help teams work effectively
Leading Design Leadership and guidance involves providing effective leadership and management through team motivation, decision making, risk management, mediation and professional development.	Practitioner Leading Design You can: lead and coordinate design work in a team advocate for user-centred design with leaders outside of digital and data create an inclusive, productive environment for designers to work in mentor and coach other designers iterate and improve design processes within your team

Skill

Level

Design Communication

Communication involves conveying information using the most effective medium and language for the audience.

Expert Design Communication

You can:

gain support for design decisions and design strategy from senior leaders
communicate design strategy across organisational boundaries
coach others in how to effectively communicate design
develop or introduce more effective methods of communicating design and working in the open

Designing For Everyone

Expert Designing For Everyone

You can:

measurably improve the practice of inclusive, accessible and environmentally sustainable design in multiple teams or across your organisation
help others understand and mitigate the influence of privilege and power on the design and delivery of content and services

Designing Strategically

Strategy involves creating a plan to achieve a team or organisation's objectives.

Practitioner Designing Strategically

You can:

help a team understand how user-centred design helps it meet its goals
help teams align their work to the goals and vision of their organisation
use risks, opportunities and constraints in technology, systems and policy to shape design
identify and create new design patterns and components

Designing Together

Expert Designing Together

You can:

effectively plan and run design sessions that include senior leaders or stakeholders
help teams connect and work across organisational boundaries
coach other designers in how to involve stakeholders of any level in the design process
develop or introduce more effective ways to design together

Evidence-Based Design

Expert Evidence-Based Design

You can:

embed a practice of hypothesis-driven design in a team
guide the organisation in how to use evidence to improve services
analyse, synthesise and use evidence to improve the way the organisation works
ensure user insights are shared with and used by the wider organisation and across government

Evidence- and context-based design

Expert Evidence- and context-based design

You can: design systems for use across multiple services and can identify the simplest of a variety of approaches

Iterative Design

Expert Iterative Design

You can:

embed the practice of iterative design and agile working in teams or wider organisation
lead on prototyping complex ideas at any fidelity
help teams adapt quickly to changes in requirements, priorities or user needs
iterate delivery processes or team structures to help teams work effectively

Leading Design

Leadership and guidance involves providing effective leadership and management through team motivation, decision making, risk management, mediation and professional development.

Practitioner Leading Design

You can:

lead and coordinate design work in a team
advocate for user-centred design with leaders outside of digital and data
create an inclusive, productive environment for designers to work in
mentor and coach other designers
iterate and improve design processes within your team

The Professional Body Responsible for this job family is BCS. This job role profile was created in collaboration with BCS, using Role Model Plus.

Summary

Work Activity Components

Behavioural Skills

Technical Skills

Other Skills

Training

Professional Development Activity (PDA)

Qualification Components

Government Digital and Data Profession Capability Framework Skills

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