Knowledge Specialist

Summary

As a Knowledge Specialist you will deliver a high-quality, proactive and professional service.

Knowledge Specialists enable a continuous learning culture where organisational knowledge, research evidence, external good practice, know-how of staff and patient experience of healthcare can be used daily to inform and improve strategic and operational decisions, policy and practice. They mobilise knowledge by delivering services that encourage the capture, sharing and re-use of research evidence and knowledge.

They develop a safe environment where knowledge exchange and learning can take place to discover tacit knowledge – knowledge that is not written down and is held by individual members of staff or patients. Often embedded within a team they also build connections across team, professional and organisational boundaries to ensure knowledge can flow.

Behavioural Skills

Title	Details
Analytical Thinking	Acquiring a proper understanding of a problem or situation by breaking it down systematically into its component parts and identifying the relationships between these parts. Selecting the appropriate method/tool to resolve the problem and reflecting critically on the result, so that what is learnt is identified and assimilated.
Conceptual Thinking	Acquiring understanding and insights regarding the underlying issues in complex problems or situations through the development of abstract representations, the identification of patterns and the analysis of hypotheses.
Creativity	Taking innovative approaches to problem solving and/or devising inventive and creative solutions.
Cross-Functional and Inter-Disciplinary Awareness	Understanding the needs, objectives and constraints of those in other disciplines and functions.
Customer Focus	Understanding the needs of the internal or external customer and keeping these in mind when taking actions or making decisions.
Decision Making	Making decisions at the appropriate time, taking into account the needs of the situation, priorities, constraints, known risks, and the availability of necessary information and resources.
Flexibility	Taking account of new information or changed circumstances and/or business requirements and modifying response to a problem or situation accordingly.
Goal Orientation	Maintaining focus on agreed objectives and deliverables.
Holistic Thinking	The ability to place problems in the context of the wider business landscape or area of interest. Understanding how different business functions work together to achieve shared goals.
Influence, Persuasion and Personal Impact	Conveying a level of confidence and professionalism when engaging with stakeholders, influencing positively and persuading others to take a specific course of action when not in a position of authority.
Information Acquisition	Identifying gaps in the available information required to understand a problem or situation and devising a means of resolving them.
Initiative	Being proactive, anticipating opportunities for systems, service or product improvement or development and taking appropriate action(s).
Interacting with People	Establishing relationships, contributing to an open culture and maintaining contacts with people from a variety of backgrounds and disciplines. Effective, approachable and sensitive communicator in different communities and cultures. Ability to adapt style and approach to meet the needs of different audiences.
Organisational Awareness	Understanding the hierarchy and culture of own, customer, supplier and partner organisations and being able to identify the decision makers and influencers.
Persistence	Meeting targets, acting and/or fulfilling agreements even when adverse circumstances prevail.
Planning and Organisation	Determining a course of action by breaking it down into smaller steps and by planning and resourcing each of these, making allowance for potential problems and escalating if necessary.
Resilience	Demonstrates resilience when working under pressure, displaying a calm and rational approach to the task at hand.
Strategic Perspective	Keeping organisational objectives and strategies in mind, and ensuring courses of action are aligned with the strategic context.
Teamwork	Working collaboratively with others to achieve a common goal.
Verbal Expression	Communicating effectively using the spoken word.
Written Expression	Communicating effectively in writing, such as reports and via emails.

Professional Development Activity (PDA)

Title	Details	PDA Group
Community of Practice	Contributing to and leading communities of practice to enable the exchange of knowledge for healthcare knowledge and library staff with an interest in specific topics.	Increasing Knowledge
Deputising	Standing in for supervisor or manager on a temporary basis during periods of absence.	Broadening Activities
Ethics and Values	Underpinning healthcare ethics and values by providing the best available evidence at the right time, in the right place, to inform decision-making and enable better outcomes for patients and populations.	Developing Professional Skills
Evidence Based Practitioner	Keeping up to date with good practice, innovation and appropriate evidence. Ensuring changes to everyday knowledge and library practice are informed by appropriate evidence and professional knowledge.	Increasing Knowledge
Facilitation skills	Methods and techniques for managing (or facilitating) a meeting or group session (both face-to-face and online) and then through a series of planned activities.	Developing Professional Skills
Gaining Knowledge of Employing Organisation	Gaining basic knowledge of the employing organisation, its business, structure, culture, policies, products/services, operations and terminology.	Increasing Knowledge
Gaining Knowledge of the Technical Environment	Gaining knowledge of IT activities in the employing organisation.	Increasing Knowledge
Involvement in Professional Body Activities	Attending meetings, seminars and workshops organised by professional body and reading published material, such as journals and web content.	Participation in Professional Activities
Job Shadowing and Special Assignments	Undertaking temporary periods or secondments in other roles, particularly those that offer a new perspective on own function or exposure to other environments and cultures.	Broadening Activities
Mentoring	Acting as a mentor, advising those for whom there is no direct responsibility, on matters to do with their job role, career and professional development.	Broadening Activities
Organisational and environmental context	Understanding organisational priorities and challenges identified by the executive team.	Increasing Knowledge
Professional development and reflective practice	Reflecting on practice and being self-aware about performance.	Developing Professional Skills
Research Assignments	Exploring a topic which is not part of own normal responsibilities and presenting findings to colleagues and/or management	Increasing Knowledge
Team Leadership	Undertaking learning and practice of the skills required to lead teams, including motivation, direction, coaching, delegation, appraisal, counselling and developing others.	Developing Professional Skills
Wider library, data, information and knowledge sector context	Networking across the healthcare economy, both information providers, data analysts and health informaticists, to support shared learning and joint working.	Participation in Professional Activities

Qualification Components

Title	Awarding Bodies
CILIP Chartered Member (MCLIP) or Knowledge Management Chartered Member (MCLIP-KM)	Chartered Institute of Library and Information Professionals
Graduate or Post-Graduate level qualification in Library and Information Studies (or equivalent)	Higher Education
FEDIP Advanced Practitioner	The Federation for Informatics Professionals

GKIM Skills Framework Skills

Skill	Level
OR10 \| Risk management Understanding and mitigating risk (for example, as part of a project led by your team).	OR10 \| Working OR10 \| Risk management 1.Demonstrate an ability to follow departmental risk management policies and procedures to assess GKIM-related risks.
IT05 \| Information security Developing a good understanding of information security principles.	IT05 \| Working IT05 \| Information security 1.Follow best practice on information security, such as storing documents on the right system within the organisation and regularly checking settings.

Skill

Level

OR10 | Risk management

Understanding and mitigating risk (for example, as part of a project led by your team).

OR10 | Working OR10 | Risk management

1.Demonstrate an ability to follow departmental risk management policies and procedures to assess GKIM-related risks.

IT05 | Information security

Developing a good understanding of information security principles.

IT05 | Working IT05 | Information security

1.Follow best practice on information security, such as storing documents on the right system within the organisation and regularly checking settings.

Government Digital and Data Profession Capability Framework Skills

Skill	Level
Applying user-centred insights	Practitioner Applying user-centred insights You can: use user insights to represent users in internal discussions advocate for research to be completed with all types of users of the product or service use user needs to agree the work that needs to be done and determine priorities with the team work with others to understand and recommend tools to get the appropriate user insight

Skill

Level

Applying user-centred insights

Practitioner Applying user-centred insights

You can:

use user insights to represent users in internal discussions
advocate for research to be completed with all types of users of the product or service
use user needs to agree the work that needs to be done and determine priorities with the team
work with others to understand and recommend tools to get the appropriate user insight

Knowledge, Library and Information Management Framework

Skill	Level
1.6 Collection promotion	1.6 Collection promotion \| Level 3 - Apply I can apply a detailed understanding of different groups of staff and learners to the design of marketing and promotion of collections. I can deliver targeted promotion of resources. Librarian
2.1 Data management	2.1 Data management \| Level 3 - Apply I can organise and manipulate data to inform business decisions for the knowledge and library service and the wider organisation or healthcare system. I can advise others on handling, cleaning and presenting data. I can create databases and repositories and maintain these to handle business and research data.
2.9 AI and algorithmic literacy	2.9 AI and algorithmic literacy \| Level 3 - Apply I can create and share effective prompts and develop agents to retrieve information using AI and critically evaluate the results to inform my own work and the work of others. I can advise healthcare staff and learners on how to use AI effectively and sustainably, highlighting latest developments and potential risks from AI to the organisation. I can advise the organisation about using protocols to appraise AI applications before deployment. I can curate organisational information, knowledge assets and data sets for effective use by AI systems.
2.10 Data stewardship	2.10 Data stewardship \| Level 3 - Apply I can write procedures to ensure the interoperability of data sets within the knowledge and library service. I can advise my organisation about understanding and protecting data privacy. I can devise and deliver training to instruct healthcare staff and learners about the importance of maintaining accurate data and help them to understand and protect their data privacy.
3.3 Information retrieval	3.3 Information retrieval \| Level 4 - Enable I can identify evidence based information needs by working in an embedded way alongside healthcare and public health teams. I can formulate and carry out complex and comprehensive evidence searches across bibliographic databases, information resources and organisational knowledge assets. I can evaluate, select and present the evidence search results to inform healthcare and public health staff decision making. I can rapidly transfer knowedge into policy and practice through the development and delivery of horizon scans, personalised alerts and current awareness bulletins to keep health and public health staff up to date with the latest resarch .
3.6 Information appraisal	3.6 Information appraisal \| Level 4 - Enable I can understand and apply critical appraisal skills to the results of complex evidence searches and systematic reviews. I can apply statistical reasoning to appraise evidence. I can provide critical appraisal training for staff and learners.
3.7 Abstracting and summarising	3.7 Abstracting and summarising \| Level 4 - Enable I can expertly summarise evidence and knowledge at document and aggregated level. I can execute comprehensive summaries of evidence searches with a basic level of synthesis.
3.8 Information synthesis and integration	3.8 Information synthesis and integration \| Level 4 - Enable I can expertly synthesise knowledge through analysing evidence search results to provide categorisation, identify conclusions and recommendations. I can execute a comprehensive synthesis of the outputs of evidence searches. I can apply synthesis skills of evidence and knowledge to contribute to systematic reviews or produce rapid reviews.
4.1 Information governance	4.1 Information governance \| Level 3 - Apply I can create effective information governance processes to ensure compliance with organisational policies and legal requirements for the handling of data and information within the knowledge and library service. I can ensure knowledge and library systems are fully compliant with information governance requirements. This might include completing Data Protection Impact Assessments or having responsibilities as a departmental Information Asset Owner.
4.3 Copyright, intellectual property and licensing	4.3 Copyright, intellectual property and licensing \| Level 3 - Apply I can maximise the use of information resources available to the organisation within the limits of licensing regulations. I can advise health care and public health staff and learners on compliance with information legislation and guidance including licensing, intellectual property, open access and copyright as it relates to knowledge assets.
5.1 Information management	5.1 Information management \| Level 3 - Apply I can devise information management policies for the organisation. I can oversee and advise upon the storage, co-creation, access and dissemination of organisational information on a range of platforms such as intranets, internets, SharePoint, repositories and discovery systems.
5.3 Information architecture	5.3 Information architecture \| Level 3 - Apply I can apply standards to create, implement and maintain structures of organisational information using a variety of tools such as metadata, taxonomies, thesauri, ontologies, controlled vocabularies and resource descriptors to enable the discovery of organisational knowledge and information.
5.4 Metadata	5.4 Metadata \| Level 3 - Apply I can create and structure metadata to describe organisational information and digital knowledge resources to make them easier for healthcare and public health staff and learners to find and use. I can apply the principles of metadata to identify provenance, improve the recall and manage retention and disposal of organisational information.
5.5 Classification schemes and taxonomies	5.5 Classification schemes and taxonomies \| Level 3 - Apply I can expertly choose and apply the right classification scheme to organise digital and print knowledge resources, making information easier to find and use. I can design and apply taxonomies that show the hierarchical relationship of different groups of data, information and knowledge, making them easier to understand and use for evidence?informed decision making.
5.8 Subject indexing	5.8 Subject indexing \| Level 4 - Enable I can apply pre-existing schemes such as Medical Subject Headings (MeSH) and produce modifications and alternative systematic arrangement of terms to aid the retrieval of various specialist collections of information, organisational knowledge and resources I can make improvements to pre-defined schemes such as Medical Subject Headings (MeSH) to ensure they remain relevant for use with local collections and reflect evolving language, culture, terminology and are suited to local needs I can develop thesauri and controlled vocabularies to demonstrate the inter-relationship between terms. I can advise the organisation on effective application of subject headings and maintain standards to ensure organisational information can be easily located.
5.10 Cataloguing and resource description	5.10 Cataloguing and resource description \| Level 3 - Apply I can assist with cataloguing knowledge resources by applying rules and formats and resource description standards to add and amend basic records to maintain and improve the organisation and retrieval of knowledge resources. I can use advanced features within catalogues to effectively locate knowledge resources held in knowledge and library collections. I can demonstrate to a library user how to use advanced functions on catalogues to locate knowledge resources.
6.1 Knowledge management	6.1 Knowledge management \| Level 3 - Apply I can apply knowledge mobilisation principles, thinking and development so healthcare teams and organisations can rapidly apply research evidence and good practice, organisational knowledge and individual tacit knowledge into policy and practice I can put into place systems and processes to identify, capture, create, analyse, curate and distribute knowledge to contribute to organisational learning, drive innovation and create organisational value I can embed knowledge mobilisation into ways of working, for example facilitating a Before Action Review before an organisational project or piece of work commences and a Retrospect at its conclusion I can select, plan and facilitate a range of knowledge mobilisation tools, tailored to team or organisational circumstances. This might include adapting learning before, during and after tools such as Appreciative Inquiry, Action Learning Sets or Knowledge Harvesting. I can help teams to capture, share and use Lessons Learned, and to articulate tacit knowledge and personal insights.
6.3 Knowledge synthesis and combination	6.3 Knowledge synthesis and combination \| Level 3 - Apply I can contribute to a service that produces summarised insights for evidence-based, informed decision making. I can work alongside health and public health teams to understand their knowledge needs so that knowledge insights can be synthesised and summarised to meet these needs. This will include synthesis from a variety of sources such as published research, organisational data, lessons learned, good practice, staff know-how, patient or staff lived experience, guidelines and procedures
6.4 Knowledge transfer and organisational learning	6.4 Knowledge transfer and organisational learning \| Level 3 - Apply I can raise awareness of, and encourage use of, a range of tools and techniques for teams to use to learn before, during and after all that they do so others in the organisation or healthcare system can apply that learning to inform and improve their own work. I can source and summarise internal organisational knowledge, individual know-how, good practice and external published and unpublished research to accelerate evidence-informed policy and practice. I can develop and maintain directories of expertise and encourage individuals to contribute and use these to inform their practice. I can devise and implement methods to capture and share knowledge before people move on to different roles, avoiding knowledge loss.
6.5 Knowledge sharing and collaboration	6.5 Knowledge sharing and collaboration \| Level 3 - Apply I can advise healthcare and public health teams on approaches and tools they can use to encourage knowledge sharing and collaboration. I can design and facilitate opportunities to encourage people to collaborate and share knowledge. I can establish, monitor and maintain Communities of Practice on behalf of healthcare teams and specialist groups. This includes encouraging active participation, monitoring and reporting on engagement and manging closure of inactive communities. I can identify, capture and curate knowledge and learning resulting from knowledge sharing and collaboration activities on behalf of teams and the organisation.
6.6 Organisational knowledge assets	6.6 Organisational knowledge assets \| Level 3 - Apply I can establish processes to conduct knowledge audits, identify areas of good practice and knowledge gaps and implement recommendations to address these. I can identify, create and curate organisational knowledge assets and assess how these are used effectively by healthcare and public health teams. I can report upon and communicate about the value of knowledge.
6.8 Knowledge Management culture	6.8 Knowledge Management culture \| Level 3 - Apply I can contribute to an organisational learning culture where knowledge mobilisation and shared learning thrives. I can raise awareness and demonstrate the value of knowledge mobilisation to the organisation and local health system. I can drive organisational change by encouraging widespread use of evidence, organisational knowledge and individual know-how. I can identify and encourage the use and spread of good practice. I can enable psychologically safe opportunities for people to share and use knowledge. I can develop and support organisational knowledge mobilisation champions. (KS Broker, K Manager)
7.1 Information literacy	7.1 Information literacy \| Level 4 - Enable I can work across the organisation to incorporate information literacy skills into existing learning and development opportunities and programmes. I create and apply frameworks to assess the quality and validity of information sources to ensure evidence informed decision making across the organisation. I can devise information literacy training for different audiences and adapting the offer for different learning styles and settings.
7.4 Health literacy	7.4 Health literacy \| Level 3 - Apply I can enable the use of health literacy and readability tools and develop skills to address low levels of health literacy. I can initiate and contribute to work intended to improve health literacy of staff and learners. I can use a range of tools and techniques to improve health literacy training and practice.
8.1 Records management	8.1 Records management \| Level 3 - Apply I can assist the organisation to curate, preserve and archive critical knowledge according to records management policies and processes.
9.1 Research process	9.1 Research process \| Level 4 - Enable I can advise upon and oversee research processes within the organisation and healthcare system. I can contribute to research funding bid processes, writing sections on research methodologies including literature searching, data management, research ethics, knowledge mobilisation and research dissemination via open access publishing routes. I can develop, apply and advise upon complex search strategies and undertake systematic searches to retrieve research literature to answer clinical and non-clinical research questions. I can manage reference lists, citation checking, research data and develop reproducibility documentation. I can incorporate tacit knowledge and lived experience from staff and patients as part of the research process. I can advise on the peer review process, ethical publishing processes and research quality measures including journal impact factors. I can undertake independent research, actively contributing to the research evidence base of knowledge, information and library science.
9.7 Communication of research findings	9.7 Communication of research findings \| Level 4 - Enable I can advise upon the communication of research results, including presentation, publication and dissemination. I can produce rapid reviews, research summaries and plain English summaries for the rapid application of research findings into healthcare practice. I can produce personalised alerts, horizon scans and current awareness bulletins to communicate research findings. I can work with healthcare teams to enable rapid implementation of research findings into policy and practice. (KS Broker,K Manager). I can disseminate research evidence and apply it to inform service and quality improvement and innovation. I can advise on routes to share and publish research outputs.
9.9 Research support	9.9 Research support \| Level 4 - Enable I can advise individual researchers and the organisation on best practice relating to the management of research. This includes assisting with data management plans. I can provide training about the research process, helping to define research questions and conduct effective searches across bibliographic databases. I can undertake the critical appraisal of research to ensure it is of the highest standard and complies with research policy. I can write the research methods protocol for systematic review research. I can train people to use research tools such as statistical software, reference management systems and open researcher systems.
10.3 Community engagement in planning	10.3 Community engagement in planning \| Level 3 - Apply I can use a range of techniques to carry out focused evaluation and gather feedback to inform improvements to specific services. I can work with targeted staff and learner groups, both users and non-users, in identifying knowledge and evidence needs. I can carry out complex analysis of evaluation and feedback data to inform service improvements and developments. I can engage with a variety of users across the organisation and healthcare system to provide a professional and efficient service.
10.5 Service innovation, development and design	10.5 Service innovation, development and design \| Level 3 - Apply I can apply quality improvement methodology to knowledge and library service innovation, developments and improvement. I can monitor knowledge and library service activity, key perfomance indicators (KPIs) and metrics to identify areas for service innovation , development and design. I can execute complex evidence searches to support decision making and inform service innovation, development and design.
10.8 Marketing	10.8 Marketing \| Level 3 - Apply I can collaborate with organisational teams to take a targeted approach to ensuring that staff and learners are aware of the knowledge and library services that will meet their evidence needs. I can use a range of marketing techniques, including user experience (UX) and developing personas, to identify staff and learner needs to inform service development / development of a service marketing plan. I can maintain an awareness of the unique user profiles of different groups, using metrics, data and feedback to shape service and delivery. I can design and promote the knowledge service offer taking account of the user experience.
11.1 Leadership skills	11.1 Leadership skills \| Level 3 - Apply I can apply a range of leadership skills, self-awareness and emotional intelligence in effectively delivering knowledge and library services. I can deliver knowledge and library services and contribute expertise to healthcare teams enabling them to deliver improved healthcare outcomes. I can use my area of specialism to deliver knowledge and library services and contribute to strategic plans. I can contribute to the development of the strategic direction for the service.
11.2 Advocacy	11.2 Advocacy \| Level 3 - Apply I can ensure visibility of specialist knowledge and library services across the organisation I can influence stakeholders and staff to raise the profile of the impact and benefits of knowledge and library services
11.3 Demonstrating value and impact	11.3 Demonstrating value and impact \| Level 3 - Apply I can work with a range of healthcare teams to identify and collect qualitative and quantitative data to demonstrate the impact of knowledge and library services on health and public health teams and organisations. I can demonstrate the impact and value of the delivery of specialist skills to raise the profile and support embedding of evidence and knowledge into practice.
11.6 Partnership development	11.6 Partnership development \| Level 3 - Apply I can work collaboratively and form partnerships to develop and expand delivery of services to meet identified knowledge and evidence needs of staff, learners and the organisation.
12.1 Strategic planning	12.1 Strategic planning \| Level 3 - Apply I can contribute to the development and implementation of strategic priorities for the knowledge and library service that align with organisational aims and objectives.
12.2 Business planning	12.2 Business planning \| Level 3 - Apply I can contribute specialist knowledge to the development of business plans for the knowledge and library service. I can collect and analyse service and resource data and draw conclusions to inform strategic business planning.
12.3 Operational planning	12.3 Operational planning \| Level 3 - Apply I can use national guidance to inform and write local guidance to ensure the effective delivery of services. I can resolve issues with resources or facilities, escalating serious concerns within the organisation as required. I can contribute to risk registers for my service area and take responsibility for key areas to maintain continuity of services.
12.7 People management	12.7 People management \| Level 3 - Apply I can support the recruitment and development of members of my team. I can provide specialist training and development to grow the skills and knowledge of my team. I can mentor and coach my team colleagues to continually improve the delivery of services.
12.8 Financial management	12.8 Financial management \| Level 3 - Apply I can understand and apply knowledge and skills to perform a range of finance management techniques, budget planning, financial forecasting and business case development. I can oversee funding for delivery of knowledge and library services within my remit. I can understand and apply organisational financial operating procedures.
12.12 Change management	12.12 Change management \| Level 3 - Apply I can support stakeholders to use evidence and knowledge to inform organisational transformation activities. I can ensure that successful delivery of change programmes are informed by an evidence-base and transfer of knowledge.
13.2 Exploiting technology	13.2 Exploiting technology \| Level 4 - Enable I can design, implement and evaluate current and emerging technologies and digital systems for the exploitation and use of organisational knowledge. I can oversee content management systems, knowledge repositories and maintain and manage digital resources and services. I can use my subject matter expertise to advise the organisation or healthcare systems on the suitability and application of digital technologies, to inform commissioning, conformity to inter-operable standards and customisation to meet user needs. I can scope digital skills and fluency requirements of healthcare staff, learners and the public so they can effectively use technology to inform healthcare decisions. I can act as a human bridge between people and technology so people can build their confidence and maximise their use of digital technologies.
13.3 Library, information and knowledge technologies	13.3 Library, information and knowledge technologies \| Level 3 - Apply I can use advanced features of knowledge, information and library systems to streamline the delivery of knowledge and library services. I can advise healthcare and public health staff and learners about which knowledge, information or library system is best suited to perform a particular task. I can apply data-entry and system standards for a variety of knowledge, information and library systems to aid interoperability. I can adapt pre-programmed reports to retrieve information to improve service performance

Skill

Level

1.6 Collection promotion

1.6 Collection promotion | Level 3 - Apply

I can apply a detailed understanding of different groups of staff and learners to the design of marketing and promotion of collections. I can deliver targeted promotion of resources. Librarian

2.1 Data management

2.1 Data management | Level 3 - Apply

I can organise and manipulate data to inform business decisions for the knowledge and library service and the wider organisation or healthcare system. I can advise others on handling, cleaning and presenting data. I can create databases and repositories and maintain these to handle business and research data.

2.9 AI and algorithmic literacy

2.9 AI and algorithmic literacy | Level 3 - Apply

I can create and share effective prompts and develop agents to retrieve information using AI and critically evaluate the results to inform my own work and the work of others. I can advise healthcare staff and learners on how to use AI effectively and sustainably, highlighting latest developments and potential risks from AI to the organisation. I can advise the organisation about using protocols to appraise AI applications before deployment. I can curate organisational information, knowledge assets and data sets for effective use by AI systems.

2.10 Data stewardship

2.10 Data stewardship | Level 3 - Apply

I can write procedures to ensure the interoperability of data sets within the knowledge and library service. I can advise my organisation about understanding and protecting data privacy. I can devise and deliver training to instruct healthcare staff and learners about the importance of maintaining accurate data and help them to understand and protect their data privacy.

3.3 Information retrieval

3.3 Information retrieval | Level 4 - Enable

I can identify evidence based information needs by working in an embedded way alongside healthcare and public health teams. I can formulate and carry out complex and comprehensive evidence searches across bibliographic databases, information resources and organisational knowledge assets. I can evaluate, select and present the evidence search results to inform healthcare and public health staff decision making. I can rapidly transfer knowedge into policy and practice through the development and delivery of horizon scans, personalised alerts and current awareness bulletins to keep health and public health staff up to date with the latest resarch .

3.6 Information appraisal

3.6 Information appraisal | Level 4 - Enable

I can understand and apply critical appraisal skills to the results of complex evidence searches and systematic reviews. I can apply statistical reasoning to appraise evidence. I can provide critical appraisal training for staff and learners.

3.7 Abstracting and summarising

3.7 Abstracting and summarising | Level 4 - Enable

I can expertly summarise evidence and knowledge at document and aggregated level. I can execute comprehensive summaries of evidence searches with a basic level of synthesis.

3.8 Information synthesis and integration

3.8 Information synthesis and integration | Level 4 - Enable

I can expertly synthesise knowledge through analysing evidence search results to provide categorisation, identify conclusions and recommendations. I can execute a comprehensive synthesis of the outputs of evidence searches. I can apply synthesis skills of evidence and knowledge to contribute to systematic reviews or produce rapid reviews.

4.1 Information governance

4.1 Information governance | Level 3 - Apply

I can create effective information governance processes to ensure compliance with organisational policies and legal requirements for the handling of data and information within the knowledge and library service. I can ensure knowledge and library systems are fully compliant with information governance requirements. This might include completing Data Protection Impact Assessments or having responsibilities as a departmental Information Asset Owner.

4.3 Copyright, intellectual property and licensing

4.3 Copyright, intellectual property and licensing | Level 3 - Apply

I can maximise the use of information resources available to the organisation within the limits of licensing regulations. I can advise health care and public health staff and learners on compliance with information legislation and guidance including licensing, intellectual property, open access and copyright as it relates to knowledge assets.

5.1 Information management

5.1 Information management | Level 3 - Apply

I can devise information management policies for the organisation. I can oversee and advise upon the storage, co-creation, access and dissemination of organisational information on a range of platforms such as intranets, internets, SharePoint, repositories and discovery systems.

5.3 Information architecture

5.3 Information architecture | Level 3 - Apply

I can apply standards to create, implement and maintain structures of organisational information using a variety of tools such as metadata, taxonomies, thesauri, ontologies, controlled vocabularies and resource descriptors to enable the discovery of organisational knowledge and information.

5.4 Metadata

5.4 Metadata | Level 3 - Apply

I can create and structure metadata to describe organisational information and digital knowledge resources to make them easier for healthcare and public health staff and learners to find and use. I can apply the principles of metadata to identify provenance, improve the recall and manage retention and disposal of organisational information.

5.5 Classification schemes and taxonomies

5.5 Classification schemes and taxonomies | Level 3 - Apply

I can expertly choose and apply the right classification scheme to organise digital and print knowledge resources, making information easier to find and use. I can design and apply taxonomies that show the hierarchical relationship of different groups of data, information and knowledge, making them easier to understand and use for evidence?informed decision making.

5.8 Subject indexing

5.8 Subject indexing | Level 4 - Enable

I can apply pre-existing schemes such as Medical Subject Headings (MeSH) and produce modifications and alternative systematic arrangement of terms to aid the retrieval of various specialist collections of information, organisational knowledge and resources I can make improvements to pre-defined schemes such as Medical Subject Headings (MeSH) to ensure they remain relevant for use with local collections and reflect evolving language, culture, terminology and are suited to local needs I can develop thesauri and controlled vocabularies to demonstrate the inter-relationship between terms. I can advise the organisation on effective application of subject headings and maintain standards to ensure organisational information can be easily located.

5.10 Cataloguing and resource description

5.10 Cataloguing and resource description | Level 3 - Apply

I can assist with cataloguing knowledge resources by applying rules and formats and resource description standards to add and amend basic records to maintain and improve the organisation and retrieval of knowledge resources. I can use advanced features within catalogues to effectively locate knowledge resources held in knowledge and library collections. I can demonstrate to a library user how to use advanced functions on catalogues to locate knowledge resources.

6.1 Knowledge management

6.1 Knowledge management | Level 3 - Apply

I can apply knowledge mobilisation principles, thinking and development so healthcare teams and organisations can rapidly apply research evidence and good practice, organisational knowledge and individual tacit knowledge into policy and practice I can put into place systems and processes to identify, capture, create, analyse, curate and distribute knowledge to contribute to organisational learning, drive innovation and create organisational value I can embed knowledge mobilisation into ways of working, for example facilitating a Before Action Review before an organisational project or piece of work commences and a Retrospect at its conclusion I can select, plan and facilitate a range of knowledge mobilisation tools, tailored to team or organisational circumstances. This might include adapting learning before, during and after tools such as Appreciative Inquiry, Action Learning Sets or Knowledge Harvesting. I can help teams to capture, share and use Lessons Learned, and to articulate tacit knowledge and personal insights.

6.3 Knowledge synthesis and combination

6.3 Knowledge synthesis and combination | Level 3 - Apply

I can contribute to a service that produces summarised insights for evidence-based, informed decision making. I can work alongside health and public health teams to understand their knowledge needs so that knowledge insights can be synthesised and summarised to meet these needs. This will include synthesis from a variety of sources such as published research, organisational data, lessons learned, good practice, staff know-how, patient or staff lived experience, guidelines and procedures

6.4 Knowledge transfer and organisational learning

6.4 Knowledge transfer and organisational learning | Level 3 - Apply

I can raise awareness of, and encourage use of, a range of tools and techniques for teams to use to learn before, during and after all that they do so others in the organisation or healthcare system can apply that learning to inform and improve their own work. I can source and summarise internal organisational knowledge, individual know-how, good practice and external published and unpublished research to accelerate evidence-informed policy and practice. I can develop and maintain directories of expertise and encourage individuals to contribute and use these to inform their practice. I can devise and implement methods to capture and share knowledge before people move on to different roles, avoiding knowledge loss.

6.5 Knowledge sharing and collaboration

6.5 Knowledge sharing and collaboration | Level 3 - Apply

I can advise healthcare and public health teams on approaches and tools they can use to encourage knowledge sharing and collaboration. I can design and facilitate opportunities to encourage people to collaborate and share knowledge. I can establish, monitor and maintain Communities of Practice on behalf of healthcare teams and specialist groups. This includes encouraging active participation, monitoring and reporting on engagement and manging closure of inactive communities. I can identify, capture and curate knowledge and learning resulting from knowledge sharing and collaboration activities on behalf of teams and the organisation.

6.6 Organisational knowledge assets

6.6 Organisational knowledge assets | Level 3 - Apply

I can establish processes to conduct knowledge audits, identify areas of good practice and knowledge gaps and implement recommendations to address these. I can identify, create and curate organisational knowledge assets and assess how these are used effectively by healthcare and public health teams. I can report upon and communicate about the value of knowledge.

6.8 Knowledge Management culture

6.8 Knowledge Management culture | Level 3 - Apply

I can contribute to an organisational learning culture where knowledge mobilisation and shared learning thrives. I can raise awareness and demonstrate the value of knowledge mobilisation to the organisation and local health system. I can drive organisational change by encouraging widespread use of evidence, organisational knowledge and individual know-how. I can identify and encourage the use and spread of good practice. I can enable psychologically safe opportunities for people to share and use knowledge. I can develop and support organisational knowledge mobilisation champions. (KS Broker, K Manager)

7.1 Information literacy

7.1 Information literacy | Level 4 - Enable

I can work across the organisation to incorporate information literacy skills into existing learning and development opportunities and programmes. I create and apply frameworks to assess the quality and validity of information sources to ensure evidence informed decision making across the organisation. I can devise information literacy training for different audiences and adapting the offer for different learning styles and settings.

7.4 Health literacy

7.4 Health literacy | Level 3 - Apply

I can enable the use of health literacy and readability tools and develop skills to address low levels of health literacy. I can initiate and contribute to work intended to improve health literacy of staff and learners. I can use a range of tools and techniques to improve health literacy training and practice.

8.1 Records management

8.1 Records management | Level 3 - Apply

I can assist the organisation to curate, preserve and archive critical knowledge according to records management policies and processes.

9.1 Research process

9.1 Research process | Level 4 - Enable

I can advise upon and oversee research processes within the organisation and healthcare system. I can contribute to research funding bid processes, writing sections on research methodologies including literature searching, data management, research ethics, knowledge mobilisation and research dissemination via open access publishing routes. I can develop, apply and advise upon complex search strategies and undertake systematic searches to retrieve research literature to answer clinical and non-clinical research questions. I can manage reference lists, citation checking, research data and develop reproducibility documentation. I can incorporate tacit knowledge and lived experience from staff and patients as part of the research process. I can advise on the peer review process, ethical publishing processes and research quality measures including journal impact factors. I can undertake independent research, actively contributing to the research evidence base of knowledge, information and library science.

9.7 Communication of research findings

9.7 Communication of research findings | Level 4 - Enable

I can advise upon the communication of research results, including presentation, publication and dissemination. I can produce rapid reviews, research summaries and plain English summaries for the rapid application of research findings into healthcare practice. I can produce personalised alerts, horizon scans and current awareness bulletins to communicate research findings. I can work with healthcare teams to enable rapid implementation of research findings into policy and practice. (KS Broker,K Manager). I can disseminate research evidence and apply it to inform service and quality improvement and innovation. I can advise on routes to share and publish research outputs.

9.9 Research support

9.9 Research support | Level 4 - Enable

I can advise individual researchers and the organisation on best practice relating to the management of research. This includes assisting with data management plans. I can provide training about the research process, helping to define research questions and conduct effective searches across bibliographic databases. I can undertake the critical appraisal of research to ensure it is of the highest standard and complies with research policy. I can write the research methods protocol for systematic review research. I can train people to use research tools such as statistical software, reference management systems and open researcher systems.

10.3 Community engagement in planning

10.3 Community engagement in planning | Level 3 - Apply

I can use a range of techniques to carry out focused evaluation and gather feedback to inform improvements to specific services. I can work with targeted staff and learner groups, both users and non-users, in identifying knowledge and evidence needs. I can carry out complex analysis of evaluation and feedback data to inform service improvements and developments. I can engage with a variety of users across the organisation and healthcare system to provide a professional and efficient service.

10.5 Service innovation, development and design

10.5 Service innovation, development and design | Level 3 - Apply

I can apply quality improvement methodology to knowledge and library service innovation, developments and improvement. I can monitor knowledge and library service activity, key perfomance indicators (KPIs) and metrics to identify areas for service innovation , development and design. I can execute complex evidence searches to support decision making and inform service innovation, development and design.

10.8 Marketing

10.8 Marketing | Level 3 - Apply

I can collaborate with organisational teams to take a targeted approach to ensuring that staff and learners are aware of the knowledge and library services that will meet their evidence needs. I can use a range of marketing techniques, including user experience (UX) and developing personas, to identify staff and learner needs to inform service development / development of a service marketing plan. I can maintain an awareness of the unique user profiles of different groups, using metrics, data and feedback to shape service and delivery. I can design and promote the knowledge service offer taking account of the user experience.

11.1 Leadership skills

11.1 Leadership skills | Level 3 - Apply

I can apply a range of leadership skills, self-awareness and emotional intelligence in effectively delivering knowledge and library services. I can deliver knowledge and library services and contribute expertise to healthcare teams enabling them to deliver improved healthcare outcomes. I can use my area of specialism to deliver knowledge and library services and contribute to strategic plans. I can contribute to the development of the strategic direction for the service.

11.2 Advocacy

11.2 Advocacy | Level 3 - Apply

I can ensure visibility of specialist knowledge and library services across the organisation I can influence stakeholders and staff to raise the profile of the impact and benefits of knowledge and library services

11.3 Demonstrating value and impact

11.3 Demonstrating value and impact | Level 3 - Apply

I can work with a range of healthcare teams to identify and collect qualitative and quantitative data to demonstrate the impact of knowledge and library services on health and public health teams and organisations. I can demonstrate the impact and value of the delivery of specialist skills to raise the profile and support embedding of evidence and knowledge into practice.

11.6 Partnership development

11.6 Partnership development | Level 3 - Apply

I can work collaboratively and form partnerships to develop and expand delivery of services to meet identified knowledge and evidence needs of staff, learners and the organisation.

12.1 Strategic planning

12.1 Strategic planning | Level 3 - Apply

I can contribute to the development and implementation of strategic priorities for the knowledge and library service that align with organisational aims and objectives.

12.2 Business planning

12.2 Business planning | Level 3 - Apply

I can contribute specialist knowledge to the development of business plans for the knowledge and library service. I can collect and analyse service and resource data and draw conclusions to inform strategic business planning.

12.3 Operational planning

12.3 Operational planning | Level 3 - Apply

I can use national guidance to inform and write local guidance to ensure the effective delivery of services. I can resolve issues with resources or facilities, escalating serious concerns within the organisation as required. I can contribute to risk registers for my service area and take responsibility for key areas to maintain continuity of services.

12.7 People management

12.7 People management | Level 3 - Apply

I can support the recruitment and development of members of my team. I can provide specialist training and development to grow the skills and knowledge of my team. I can mentor and coach my team colleagues to continually improve the delivery of services.

12.8 Financial management

12.8 Financial management | Level 3 - Apply

I can understand and apply knowledge and skills to perform a range of finance management techniques, budget planning, financial forecasting and business case development. I can oversee funding for delivery of knowledge and library services within my remit. I can understand and apply organisational financial operating procedures.

12.12 Change management

12.12 Change management | Level 3 - Apply

I can support stakeholders to use evidence and knowledge to inform organisational transformation activities. I can ensure that successful delivery of change programmes are informed by an evidence-base and transfer of knowledge.

13.2 Exploiting technology

13.2 Exploiting technology | Level 4 - Enable

I can design, implement and evaluate current and emerging technologies and digital systems for the exploitation and use of organisational knowledge. I can oversee content management systems, knowledge repositories and maintain and manage digital resources and services. I can use my subject matter expertise to advise the organisation or healthcare systems on the suitability and application of digital technologies, to inform commissioning, conformity to inter-operable standards and customisation to meet user needs. I can scope digital skills and fluency requirements of healthcare staff, learners and the public so they can effectively use technology to inform healthcare decisions. I can act as a human bridge between people and technology so people can build their confidence and maximise their use of digital technologies.

13.3 Library, information and knowledge technologies

13.3 Library, information and knowledge technologies | Level 3 - Apply

I can use advanced features of knowledge, information and library systems to streamline the delivery of knowledge and library services. I can advise healthcare and public health staff and learners about which knowledge, information or library system is best suited to perform a particular task. I can apply data-entry and system standards for a variety of knowledge, information and library systems to aid interoperability. I can adapt pre-programmed reports to retrieve information to improve service performance

The Professional Body Responsible for this job family is CILIP. This job role profile was created in collaboration with BCS, using Role Model Plus.

Summary

Behavioural Skills

Professional Development Activity (PDA)

Qualification Components

GKIM Skills Framework Skills

Government Digital and Data Profession Capability Framework Skills

Knowledge, Library and Information Management Framework

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