Junior User Researcher


A junior user researcher is embedded in a multidisciplinary team to carry out user research activities. At this role level, you will:

have some practical experience but need regular guidance and training to produce your best work and develop your skills

work in combination with a more senior user researcher

Work Activity Components

Title Details
Collect, analyse and share (Level 3) User research Documents and shares the outcomes of user research.

Behavioural Skills

Title Details
Attention to Detail Applying specific quality standards to all tasks undertaken to ensure that deliverables are accurate and complete.
Verbal Expression Communicating effectively using the spoken word.
Written Expression Communicating effectively in writing, such as reports and via emails.
Teamwork Working collaboratively with others to achieve a common goal.


Title Details
Accessibility Methods and techniques that ensure that users with physical impairments or learning disorders are not disadvantaged by the system.
Security Awareness Tools and techniques to help users and employees understand the role they play in helping to combat information security breaches and for IT and security professionals to prevent and mitigate risk.

Professional Development Activity (PDA)

Title Details PDA Group
Participation in Group Activities Participating in group activities inside or outside of the working environment that can assist with the development of interpersonal skills. Broadening Activities
Job Shadowing and Special Assignments Undertaking temporary periods or secondments in other roles, inside or outside IT, particularly those that offer a new perspective on own function or exposure to other environments and cultures. Broadening Activities
Gaining Knowledge of Employing Organisation Gaining basic knowledge of the employing organisation, its business, structure, culture, policies, products/services, operations and terminology. Increasing Knowledge
Gaining Knowledge of Surrounding Technical Areas Gaining knowledge of IT activities in employing organisation external to own function. Increasing Knowledge
Involvement in Professional Body Activities Attending meetings, seminars and workshops organised by professional body and reading published material, such as journals and web content. Participation in Professional Activities
Team Working Undertaking learning and practice in the techniques of team and collaborative working. Gaining an understanding of the underlying concepts. Developing Professional Skills
Communications Undertaking learning and practice in oral and written communications, including report writing and presentation. Developing Professional Skills

Organisational Skill Name and Description

Framework Skill Level
Government Digital and Data Profession Capability Framework

Analysis and synthesis

Analysis and insight involves examining, interpreting and analysing data to help make informed decisions.

Working Inclusive research

You can: understand the diversity of users of government services and the need to make services usable and accessible for everyone work with colleagues to include many kinds of users in appropriate research activities

Government Digital and Data Profession Capability Framework

Inclusive research

Incident management involves coordinating the response to incident reports, ensuring effective prioritisation, investigation and resolution.

Awareness Inclusive research

You can: demonstrate some awareness of the diversity of users of government services and the need to make government services usable and accessible for everyone

Government Digital and Data Profession Capability Framework


Requirements definition and management involves identifying and validating user or business requirements for a product or service.

Working Research

You can: understand and demonstrate experience in basic user research methods understand when to use these methods and how to apply them correctly effectively involve your team in research activities

Government Digital and Data Profession Capability Framework

Society and technology

Service support involves fixing service faults and maintaining the underlying infrastructure, ensuring processes are in place to keep the service running efficiently.

Awareness Society and technology

You can: show an awareness of the social and technological context of government services understand the importance of understanding the life and work of users to design and deliver effective services

Government Digital and Data Profession Capability Framework

Strategic insight

Strategy involves creating a plan to achieve a team or organisation's objectives.

Awareness Strategic insight

You can: show an awareness of the need to align user research with team goals to support decision making and action

Government Digital and Data Profession Capability Framework

Technical understanding (user-centred design)

Performance measurement involves collecting and interpreting data to identify how a team, product or service is performing.

Awareness Technical understanding (user-centred design)

You can: demonstrate some knowledge of the technologies and roles within a digital team

Government Digital and Data Profession Capability Framework

User-centred and Agile practices

Awareness User-centred and Agile practices

You can: show some understanding of user-centred service design and delivery practices

Qualification Components

Title Awarding Bodies
FEDIP Associate Practitioner The Federation for Informatics Professionals

The Professional Body Responsible for this job family is BCS. This job role profile was created in collaboration with BCS, using Role Model Plus.

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