Junior Service Designer

Summary

Junior designers are graduates with a degree in a relevant subject or relevant work experience. At this role level, you will:

explain design decisions, work collaboratively and have responsibility for a service

work independently after being given direction by more senior designers

independently identify user issues and important needs

Behavioural Skills

Title	Details
Verbal Expression	Communicating effectively using the spoken word.
Written Expression	Communicating effectively in writing, such as reports and via emails.
Teamwork	Working collaboratively with others to achieve a common goal.

Technical Skills

Title	Details	Depth
Graphical User Interfaces (GUI)	Graphical human/computer interfaces that facilitate effective communication between human operator and computer.	Aware of
Systems Ergonomics and Iterative Design	Iterative methods and techniques to allocate and optimise the division of functions between the human, machine and organisational elements of IT systems and the functions themselves in terms of ergonomic impact. Systematic and iterative design of the physical and cognitive interfaces to create an effective user experience in a software system, product or service with attention paid to variety of locations and access devices employed by users.	Aware of

Training

Title	Details
Security Awareness	Tools and techniques to help users and employees understand the role they play in helping to combat information security breaches and for IT and security professionals to prevent and mitigate risk.

Professional Development Activity (PDA)

Title	Details	PDA Group
Job Shadowing and Special Assignments	Undertaking temporary periods or secondments in other roles, particularly those that offer a new perspective on own function or exposure to other environments and cultures.	Broadening Activities
Gaining Knowledge of Employing Organisation	Gaining basic knowledge of the employing organisation, its business, structure, culture, policies, products/services, operations and terminology.	Increasing Knowledge
Gaining Knowledge of Surrounding Technical Areas	Gaining knowledge of IT activities in employing organisation external to own function.	Increasing Knowledge
Involvement in Professional Body Activities	Attending meetings, seminars and workshops organised by professional body and reading published material, such as journals and web content.	Participation in Professional Activities
Communications	Undertaking learning and practice in oral and written communications, including report writing and presentation.	Developing Professional Skills

Organisational Skill Name and Description

Framework	Skill	Level
Government Digital and Data Profession Capability Framework	Agile working Agile delivery involves encouraging teams to build incrementally, test and iterate their work based on regular feedback and other useful data.	Awareness Agile working You can: show an awareness of Agile methodology and the ways to apply the principles in practice take an open-minded approach explain why iteration is important iterate quickly
Government Digital and Data Profession Capability Framework	Communicating between the technical and non-technical	Working Communicating between the technical and non-technical You can: communicate effectively with technical and non-technical stakeholders support and host discussions within a multidisciplinary team, with potentially difficult dynamics be an advocate for the team externally, and can manage differing perspectives
Government Digital and Data Profession Capability Framework	Community collaboration Collaboration in the DDaT Profession typically involves working in a multidisciplinary project team, and contributing to working groups and wider professional communities. It requires a broad understanding of the technologies, principles and perspectives of related professions.	Practitioner Community collaboration You can: work collaboratively in a group, actively networking with others adapt feedback to ensure it’s effective and lasting use your initiative to identify problems or issues in the team dynamic and rectify them identify issues through Agile ‘health checks’ with the team, and help to stimulate the right responses
Government Digital and Data Profession Capability Framework	Digital perspective Process optimisation involves ensuring your processes are accurately defined and capture the most efficient way to complete a task by monitoring modified procedures.	Working Digital perspective You can: demonstrate responsiveness to changes in technology, adapting your approach accordingly make decisions to meet user needs in the government context understand the importance of assisted digital and can design services and make decisions to meet user needs
Government Digital and Data Profession Capability Framework	Evidence- and context-based design	Working Evidence- and context-based design You can: generate and test multiple solutions to a problem
Government Digital and Data Profession Capability Framework	Leadership and guidance IT infrastructure involves ensuring systems and processes are available, adaptable, reliable and secure.	Awareness Leadership and guidance You can: show commitment to agreed good practice for the team, teaching new starters and challenging substandard work by peers recommend decisions and describe the reasoning behind them identify and articulate technical disputes between direct peers and local stakeholders show an understanding of the importance of team dynamics, collaboration and feedback
Government Digital and Data Profession Capability Framework	Managing decisions and risks	Awareness Managing decisions and risks You can: identify technical disputes and describe them in ways that are relevant both to direct peers and to local stakeholders work collaboratively while recommending decisions and the reasoning behind them
Government Digital and Data Profession Capability Framework	Prototyping Prototyping a service or product involves exploring, testing and sharing different concepts before committing to the final design.	Working Prototyping You can: understand when to use a specific prototyping technique or method show the value of prototyping to your team
Government Digital and Data Profession Capability Framework	Prototyping in code Prototyping a service or product involves exploring, testing and sharing different concepts before committing to the final design.	Awareness Prototyping in code You can: demonstrate a basic knowledge of how the internet works use tools and change text edit existing code and reuse it
Government Digital and Data Profession Capability Framework	Strategic thinking Strategy involves creating a plan to achieve a team or organisation's objectives.	Working Strategic thinking You can: work within a strategic context and communicate how activities meet strategic goals contribute to the development of strategy and policies
Government Digital and Data Profession Capability Framework	User focus User focus involves understanding the user needs to develop a detailed understanding of the problems that need to be solved.	Working User focus You can: identify and engage with users or stakeholders to collate user needs evidence understand and define research that fits user needs use quantitative and qualitative data about users to turn user focus into outcomes
Government Digital and Data Profession Capability Framework	Working within constraints Web performance optimisation involves improving the efficiency and speed with which web pages load in a browser.	Awareness Working within constraints You can: understand the value of policy, legislative, regulatory and operational constraints and can find the simplest, shortest and fastest solution for users

Framework

Skill

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