Junior Service Designer

Summary

Junior designers are graduates with a degree in a relevant subject or relevant work experience. At this role level, you will:

explain design decisions, work collaboratively and have responsibility for a service

work independently after being given direction by more senior designers

independently identify user issues and important needs

Behavioural Skills

Title Details
Verbal Expression Communicating effectively using the spoken word.
Written Expression Communicating effectively in writing, such as reports and via emails.
Teamwork Working collaboratively with others to achieve a common goal.

Technical Skills

Title Details Depth
Graphical User Interfaces (GUI) Graphical human/computer interfaces that facilitate effective communication between human operator and computer. Aware of
Systems Ergonomics and Iterative Design Iterative methods and techniques to allocate and optimise the division of functions between the human, machine and organisational elements of IT systems and the functions themselves in terms of ergonomic impact. Systematic and iterative design of the physical and cognitive interfaces to create an effective user experience in a software system, product or service with attention paid to variety of locations and access devices employed by users. Aware of

Training

Title Details
Security Awareness Tools and techniques to help users and employees understand the role they play in helping to combat information security breaches and for IT and security professionals to prevent and mitigate risk.

Professional Development Activity (PDA)

Title Details PDA Group
Job Shadowing and Special Assignments Undertaking temporary periods or secondments in other roles, inside or outside IT, particularly those that offer a new perspective on own function or exposure to other environments and cultures. Broadening Activities
Gaining Knowledge of Employing Organisation Gaining basic knowledge of the employing organisation, its business, structure, culture, policies, products/services, operations and terminology. Increasing Knowledge
Gaining Knowledge of Surrounding Technical Areas Gaining knowledge of IT activities in employing organisation external to own function. Increasing Knowledge
Involvement in Professional Body Activities Attending meetings, seminars and workshops organised by professional body and reading published material, such as journals and web content. Participation in Professional Activities
Communications Undertaking learning and practice in oral and written communications, including report writing and presentation. Developing Professional Skills

Organisational Skill Name and Description

Framework Skill Level
Government Digital and Data Profession Capability Framework

Agile working

Agile delivery involves encouraging teams to build incrementally, test and iterate their work based on regular feedback and other useful data.

Awareness Agile working

You can: show an awareness of Agile methodology and the ways to apply the principles in practice take an open-minded approach explain why iteration is important iterate quickly

Government Digital and Data Profession Capability Framework

Communicating between the technical and non-technical

Working Communicating between the technical and non-technical

You can: communicate effectively with technical and non-technical stakeholders support and host discussions within a multidisciplinary team, with potentially difficult dynamics be an advocate for the team externally, and can manage differing perspectives

Government Digital and Data Profession Capability Framework

Community collaboration

Communication involves conveying information using the most effective medium and language for the audience.

Practitioner Community collaboration

You can: work collaboratively in a group, actively networking with others adapt feedback to ensure it’s effective and lasting use your initiative to identify problems or issues in the team dynamic and rectify them identify issues through Agile ‘health checks’ with the team, and help to stimulate the right responses

Government Digital and Data Profession Capability Framework

Digital perspective

Process optimisation involves ensuring your processes are accurately defined and capture the most efficient way to complete a task by monitoring modified procedures.

Working Digital perspective

You can: demonstrate responsiveness to changes in technology, adapting your approach accordingly make decisions to meet user needs in the government context understand the importance of assisted digital and can design services and make decisions to meet user needs

Government Digital and Data Profession Capability Framework

Evidence- and context-based design

Working Evidence- and context-based design

You can: generate and test multiple solutions to a problem

Government Digital and Data Profession Capability Framework

Leadership and guidance

IT infrastructure involves ensuring systems and processes are available, adaptable, reliable and secure.

Awareness Leadership and guidance

You can: show commitment to agreed good practice for the team, teaching new starters and challenging substandard work by peers recommend decisions and describe the reasoning behind them identify and articulate technical disputes between direct peers and local stakeholders show an understanding of the importance of team dynamics, collaboration and feedback

Government Digital and Data Profession Capability Framework

Managing decisions and risks

Awareness Managing decisions and risks

You can: identify technical disputes and describe them in ways that are relevant both to direct peers and to local stakeholders work collaboratively while recommending decisions and the reasoning behind them

Government Digital and Data Profession Capability Framework

Prototyping

Project management involves understanding the life cycle of a project to achieve its objectives within the agreed parameters.

Working Prototyping

You can: understand when to use a specific prototyping technique or method show the value of prototyping to your team

Government Digital and Data Profession Capability Framework

Prototyping in code

Prototyping a service or product involves exploring, testing and sharing different concepts before committing to the final design.

Awareness Prototyping in code

You can: demonstrate a basic knowledge of how the internet works use tools and change text edit existing code and reuse it

Government Digital and Data Profession Capability Framework

Strategic thinking

Strategy involves creating a plan to achieve a team or organisation's objectives.

Working Strategic thinking

You can: work within a strategic context and communicate how activities meet strategic goals contribute to the development of strategy and policies

Government Digital and Data Profession Capability Framework

User focus

User focus involves understanding the user needs to develop a detailed understanding of the problems that need to be solved.

Working User focus

You can: identify and engage with users or stakeholders to collate user needs evidence understand and define research that fits user needs use quantitative and qualitative data about users to turn user focus into outcomes

Government Digital and Data Profession Capability Framework

Working within constraints

Web performance optimisation involves improving the efficiency and speed with which web pages load in a browser.

Awareness Working within constraints

You can: understand the value of policy, legislative, regulatory and operational constraints and can find the simplest, shortest and fastest solution for users

Qualification Components

Title Awarding Bodies
FEDIP Associate Practitioner The Federation for Informatics Professionals

The Professional Body Responsible for this job family is BCS. This job role profile was created in collaboration with BCS, using Role Model Plus.

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