Head of Interaction Design

Summary

A head of interaction design is an expert practitioner with broad industry experience, who can define and assure best practice while influencing, leading and mentoring others. At this role level, you will:

influence both design and organisational strategy and priorities

collaborate with counterpart colleagues across government

focus on ensuring the right conditions and environment for designers to work effectively

Work Activity Components

Title Details
Policies and standards (Level 6) DESN Develops organisational policies, standards, guidelines and methods for systems design. Drives adoption of and adherence to relevant policies, standards, strategies and architectures.
New uses or new technologies (Level 6) Develops systems designs requiring introduction of new technologies or new uses for existing technologies.
Design, analysis and iterative development (Level 6) Plans and leads user experience design activities for strategic, large and complex programmes.
Commitment and maturity (Level 6) Obtains organisational commitment to policies, standards and strategies to deliver required usability, accessibility and security. Undertakes or initiates assessment of organisation's maturity in usability and accessibility, and takes appropriate follow-up action.
Lead and manage (Level 6) Manages or co-ordinates design staff within the organisation.

Behavioural Skills

Title Details
Creativity Taking innovative approaches to problem solving and/or devising inventive and creative solutions.
Organisational Awareness Understanding the hierarchy and culture of own, customer, supplier and partner organisations and being able to identify the decision makers and influencers.
Influence, Persuasion and Personal Impact Conveying a level of confidence and professionalism when engaging with stakeholders, influencing positively and persuading others to take a specific course of action when not in a position of authority.
Interacting with People Establishing relationships, contributing to an open culture and maintaining contacts with people from a variety of backgrounds and disciplines. Effective, approachable and sensitive communicator in different communities and cultures. Ability to adapt style and approach to meet the needs of different audiences.
Leadership Clearly articulating goals and objectives, and motivating and leading others towards their achievement.

Technical Skills

Title Details Depth
Application Systems Technical or functional understanding of Commercial Off-the-Shelf (COTS) applications and/or other bespoke software deployed within the organisation in order to provide system configuration, audit, technical, and/or functional support. Proficient in
Application Development Tools Software tools which automate or assist part of the development process. Proficient in
Database Software Software that enables the user to capture, create, populate and manipulate data structures and where appropriate unstructured data. Proficient in
Structured Reviews Methods and techniques for structured reviews, including reviews of technical work products, test plans, business cases, architectures and any other key deliverables. Proficient in
Systems Ergonomics and Iterative Design Iterative methods and techniques to allocate and optimise the division of functions between the human, machine and organisational elements of IT systems and the functions themselves in terms of ergonomic impact. Systematic and iterative design of the physical and cognitive interfaces to create an effective user experience in a software system, product or service with attention paid to variety of locations and access devices employed by users. Proficient in
DevOps The collaborative approach consisting of agile practices, processes, and procedures designed to facilitate rapid IT service and product delivery. DevOps emphasizes people (and culture) and seeks to improve collaboration between development (Dev) and operations (Ops) teams with the aim of shortening the systems development life cycle to provide continuous release of high-quality software. Proficient in

Other Skills

Title Details Depth
Organisational Brand and Culture Knowledge and understanding of the brand image and personality of the organisation's products and/or services and the overall culture and personality of the work environment. Proficient in

Training

Title Details
Technology Products for Future Use Technology products or solutions that are potentially of use to the organisation.
Systems Development Systems development, including development life-cycles and methods, organisation interfaces, typical corporate application architectures, project and programme management, risk management and change control.
Latest Cyber Security Threats for Senior Execs Short, high-level, up-to-date and to-the-point briefing on the latest threats and vulnerabilities in cyber security.
Graphic Design and Web Development Tools and techniques for graphic design, user interface design (UI design), content authoring using standardised code and proprietary software, user experience design (UX design), web development and search engine optimisation.

Professional Development Activity (PDA)

Title Details PDA Group
Mentoring Acting as a mentor, advising those for whom there is no direct responsibility, on matters to do with their job role, career and professional development. Broadening Activities
Gaining Knowledge of Broader IT Issues Increasing and maintaining currency of knowledge of broader IT issues through reading, attending and participating in seminars or conferences, special studies, temporary assignments etc. Increasing Knowledge
Gaining Strategic Knowledge of Employing Organisation Developing a comprehensive understanding of the business environment in which the employing organisation operates and its position, policies and direction in relation to industry, country and global issues. Increasing Knowledge
Gaining Knowledge of Standards and Legislation Gaining and maintaining knowledge of relevant national and international standards and legislation. Increasing Knowledge
Participation in Professional Body Affairs Taking an active part in professional body affairs at branch, specialist group, committee or board level. Participation in Professional Activities
Management Development Undertaking learning and best practice of the skills appropriate to managing all or part of an organisation, including business and financial management, benefits management, people management, management of change and strategic planning. This will require both on and off the job learning and may include participation in an appropriate development programme such as MBA or DMS (Diploma in Management Studies). Developing Professional Skills

Organisational Skill Name and Description

Framework Skill Level
Government Digital and Data Profession Capability Framework

Agile working

Agile delivery involves encouraging teams to build incrementally, test and iterate their work based on regular feedback and other useful data.

Expert Agile working

You can: coach and lead teams in Agile and Lean practices, determining the right approach for the team to take and evaluating this through the life of a project think of new and innovative ways of working to achieve the right outcomes act as a recognised expert and advocate for the approaches, continuously reflecting and challenging the team

Government Digital and Data Profession Capability Framework

Communicating between the technical and non-technical

Expert Communicating between the technical and non-technical

You can: mediate between people and mend relationships, communicating with stakeholders at all levels manage stakeholder expectations and moderate discussions about high risk and complexity, even within constrained timescales speak on behalf of and represent the community to large audiences inside and outside of government

Government Digital and Data Profession Capability Framework

Community collaboration

Communication involves conveying information using the most effective medium and language for the audience.

Expert Community collaboration

You can: solve and unblock issues between teams or departments at the highest level understand the psychology of the team and have strong mediation skills coach the organisation on team dynamics and conflict resolution, while also building and growing the community

Government Digital and Data Profession Capability Framework

Digital perspective

Process optimisation involves ensuring your processes are accurately defined and capture the most efficient way to complete a task by monitoring modified procedures.

Expert Digital perspective

You can: demonstrate knowledge of the wider digital economy and advances in technology, and understand how these impact in a government context make decisions that set the standards for others to follow understand working using Agile methodology at an organisational level create an environment for success

Government Digital and Data Profession Capability Framework

Evidence- and context-based design

Expert Evidence- and context-based design

You can: design systems for use across multiple services and can identify the simplest of a variety of approaches

Government Digital and Data Profession Capability Framework

Leadership and guidance

IT infrastructure involves ensuring systems and processes are available, adaptable, reliable and secure.

Expert Leadership and guidance

You can: change organisational structures to fixable and sustainable designs lead on the strategy for the whole organisation, marrying business needs with innovative analysis make and justify decisions characterised by high levels of risk, impact and complexity build consensus between organisations (private or public) or highly independent and diverse stakeholders solve and unblock issues between teams or departments at the highest level understand the psychology of a team and have strong mediation skills coach the organisation on team dynamics and conflict resolution

Government Digital and Data Profession Capability Framework

Prototyping

Project management involves understanding the life cycle of a project to achieve its objectives within the agreed parameters.

Expert Prototyping

You can: use a variety of prototyping methods share best practice and coach others look at strategic service design end to end

Government Digital and Data Profession Capability Framework

Prototyping in code

Prototyping a service or product involves exploring, testing and sharing different concepts before committing to the final design.

Practitioner Prototyping in code

You can: create static HTML and CSS prototypes code for different screen sizes version and host a prototype

Government Digital and Data Profession Capability Framework

Strategic thinking

Strategy involves creating a plan to achieve a team or organisation's objectives.

Expert Strategic thinking

You can: lead the design and implementation of strategy, directing the evaluation of strategies and policies to ensure business requirements are being met

Government Digital and Data Profession Capability Framework

User focus

User focus involves understanding the user needs to develop a detailed understanding of the problems that need to be solved.

Expert User focus

You can: give direction on which tools or methods to use demonstrate experience in meeting the needs of users across a variety of channels bring insight and expertise in how user needs have changed over time to ensure they're met by the business apply strategic thinking to provide the best service for the end user

Government Digital and Data Profession Capability Framework

Working within constraints

Web performance optimisation involves improving the efficiency and speed with which web pages load in a browser.

Expert Working within constraints

You can: influence, challenge and coach anticipate how constraints might change and know where to challenge or remove constraints

Qualification Components

Title Awarding Bodies
FEDIP Leading Practitioner The Federation for Informatics Professionals

The Professional Body Responsible for this job family is BCS. This job role profile was created in collaboration with BCS, using Role Model Plus.

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