Head of Business Analysis


The head of business analysis leads the business analysis function across the enterprise area and builds business analysis capability for the organisation.

Work Activity Components

Title Details
Advice and guidance (Level 6) Develops organisational policies, standards, and guidelines for methods and tools. Sets direction and leads in the introduction and use of techniques, methodologies and tools.
Policies and standards (Level 6) Develops organisational policies, standards, and guidelines for methods and tools.
Leadership (Level 6)(Methods and tools) Sets direction and leads in the introduction and use of techniques, methods and tools, to meet business requirements. Leads the development of organisational capabilities for methods and tools to ensure consistent adoption and adherence to policies and standards.
Strategic context (Level 6) Analyses the strategic context for the entire the organisation, business domain or industry and provides leadership and influence for the delivery of strategically-aligned change.
Problem definition (Level 6) Uses an extensive range of techniques to diagnose the root cause of a highly complex and strategic business problem, and composes a statement setting out a clear definition of the problem.
Scope definition (Level 6) Works with senior stakeholders to evaluate options and define the objectives, boundaries and deliverables of the business and IS project for a highly complex change.
Policies, standards, and guidelines (Level 6) Establishes an organisational framework and standards to support the robust definition and management of requirements in a range of delivery approaches. Drives adoption of, and adherence to, policies and standards.
Development needs (Level 5) Determines development needs for a professional practice area. Aligns development activities with organisational priorities, learning and development strategies and career pathways.
Communities of practice (Level 5) Promotes the establishment and ongoing development of one or more community of practice (CoP). Encourages participation and ensures alignment with organisational needs.

Behavioural Skills

Title Details
Analytical Thinking Acquiring a proper understanding of a problem or situation by breaking it down systematically into its component parts and identifying the relationships between these parts. Selecting the appropriate method/tool to resolve the problem and reflecting critically on the result, so that what is learnt is identified and assimilated.
Conceptual Thinking Acquiring understanding and insights regarding the underlying issues in complex problems or situations through the development of abstract representations, the identification of patterns and the analysis of hypotheses.
Strategic Perspective Keeping organisational objectives and strategies in mind, and ensuring courses of action are aligned with the strategic context.
Commercial Orientation Understanding commercial considerations and ensuring alignment with them when making decisions or recommending actions.
Customer Focus Understanding the needs of the internal or external customer and keeping these in mind when taking actions or making decisions.
Organisational Awareness Understanding the hierarchy and culture of own, customer, supplier and partner organisations and being able to identify the decision makers and influencers.
Interacting with People Establishing relationships, contributing to an open culture and maintaining contacts with people from a variety of backgrounds and disciplines. Effective, approachable and sensitive communicator in different communities and cultures. Ability to adapt style and approach to meet the needs of different audiences.
Influence, Persuasion and Personal Impact Conveying a level of confidence and professionalism when engaging with stakeholders, influencing positively and persuading others to take a specific course of action when not in a position of authority.
Leadership Clearly articulating goals and objectives, and motivating and leading others towards their achievement.
Providing Direction Directing others to undertake specified tasks within a defined timescale.
Critical Thinking The ability to think clearly and rationally; review and evaluation of processes and outputs; the ability to engage in reflective and independent thinking; reasoned thinking involving critique.

Technical Skills

Title Details Depth
Corporate, Industry and Professional Standards Applying standards, practices, codes, and assessment and certification programmes relevant to the IT industry, and the specific organisation or business domain. Proficient in

Other Skills

Title Details Depth
Value Chain Concepts Identification and representation of the primary and support activities required to deliver a product or service in order to analyse aspects such as inefficiencies and costs. Expert in
Information Elicitation Techniques The selection and application of information elicitation methods, tools and techniques that are appropriate to the information required and the sources available. Expert in
Function or Department Operations The activities, structure, and position in the organisation of the functions or departments for which services are provided. Proficient in
Techniques for Effective Meetings Methods and techniques for running effective meetings and for understanding and influencing the roles played by participants. Proficient in
Coaching Techniques Methods and techniques for coaching individuals or groups by a balanced combination of support and direction, including use of virtual learning environments plus add-ons to augment feedback specific to work items, workflow or career plans. Proficient in
Standards Writing Techniques Principles, methods and techniques for establishing, documenting, and maintaining standards. Proficient in


Title Details
Own Organisation's Systems, Products and Services Understanding of the organisation's systems, products and services to enable selling, support and development activities.
Facilitation Methods and techniques for managing (or facilitating) a meeting or group session (both face-to-face and online) and then through a series of planned activities the creation, by consensus, of products (e.g. lists of business issues, requirements, technical options, etc.).
Information and Data Modelling Tools and techniques used to investigate, analyse and model the structure, relationships and use of data and information within an organisation.
Mentoring Methods and techniques for providing mentoring support to less experienced individuals.
Benefits Management The process and technique applied to identify, quantify, monitor and review benefits in order that they are realised from a business or IT change initiative.
Latest Cyber Security Threats for Senior Execs Short, high-level, up-to-date and to-the-point briefing on the latest threats and vulnerabilities in cyber security.

Professional Development Activity (PDA)

Title Details PDA Group
Mentoring Acting as a mentor, advising those for whom there is no direct responsibility, on matters to do with their job role, career and professional development. Broadening Activities
Gaining Knowledge of Broader IT Issues Increasing and maintaining currency of knowledge of broader IT issues through reading, attending and participating in seminars or conferences, special studies, temporary assignments etc. Increasing Knowledge
Gaining Knowledge of Activities of Employing Organisation Developing an understanding of the potentially diverse range of activities (service, governance, administrative, regulatory, commercial, charitable, industrial, etc.) undertaken by the employing organisation. Increasing Knowledge
Participation in Professional Body Affairs Taking an active part in professional body affairs at branch, specialist group, committee or board level. Participation in Professional Activities
Management Development Undertaking learning and best practice of the skills appropriate to managing all or part of an organisation, including business and financial management, benefits management, people management, management of change and strategic planning. This will require both on and off the job learning and may include participation in an appropriate development programme such as MBA or DMS (Diploma in Management Studies). Developing Professional Skills

Organisational Skill Name and Description

Framework Skill Level
Government Digital and Data Profession Capability Framework

Agile working

Agile delivery involves encouraging teams to build incrementally, test and iterate their work based on regular feedback and other useful data.

Expert Agile working

You can: coach and lead teams in Agile and Lean practices, determining the right approach for the team to take and evaluating this through the life of a project think of new and innovative ways of working to achieve the right outcomes act as a recognised expert and advocate for the approaches, continuously reflecting and challenging the team

Government Digital and Data Profession Capability Framework

Business analysis

Availability and capacity management involves ensuring services are available with as little down-time or disruption as possible, whilst making sure we have sufficient resources to support emerging business needs.

Expert Business analysis

You can: set the direction for business analysis within a programme of work, enterprise or wider sector guide tactical decision making and influence the formulation of longer-term strategic plans in an evolving, complex and unpredictable environment give colleagues the means and authority to make decisions about their approach to business analysis activities ensure that the proposed solutions align with the organisational strategy and vision

Government Digital and Data Profession Capability Framework

Business modelling

Business architecture involves using industry standards to develop integrated views of an organisation that help implement organisational strategy and solve complex problems

Expert Business modelling

You can: set the direction of scope and methodology for the representation of real world complex situations across a programme or organisation document conceptual models to support strategic planning and decision making

Government Digital and Data Profession Capability Framework

Business process improvement

Business modelling involves documenting how your business operates and intends to achieve its goals.

Expert Business process improvement

You can: set the direction within a programme or enterprise to identify opportunities to perform business activities in alternative ways lead the exploration of ways to improve process efficiency and enhance business outcomes enable others to recognise the potential for change in potentially ambiguous and complex settings oversee the implementation of proposed improvements

Government Digital and Data Profession Capability Framework

Business process testing

Business process improvement involves analysing and modifying existing and new processes to make them more efficient.

Practitioner Business process testing

You can: lead on the application of business analysis and evaluation skills to support the design, execution and assessment of business process tests and usability evaluations within a project or programme of work

Government Digital and Data Profession Capability Framework

Consultancy (business analysis)

Consultancy involves providing specialist advice to address stakeholder and business needs.

Practitioner Consultancy (business analysis)

You can: provide advice and recommendations to stakeholders based on your significant specialist knowledge and experience lead on the definition of guidance and inform how the organisation can use business analysis services more effectively

Government Digital and Data Profession Capability Framework

Enterprise and business architecture (business analyst)

Enterprise architecture involves analysing how to achieve an organisation's objectives by designing and aligning its IT applications and technologies. Business architecture involves defining the business strategy, governance and most important processes of the organisation.

Working Enterprise and business architecture (business analyst)

You can: work with limited direction to translate business drivers, goals and constraints into business objectives help to define required capabilities and support organisational changes to create operating models that meet business objectives

Government Digital and Data Profession Capability Framework

Methods and tools

Metadata management involves establishing policies and processes that ensure data can be accessed across an organisation.

Expert Methods and tools

You can: set direction and give others the means and authority to advise on the best methodologies and tools for the work, ensuring they are adopted consistently assess the effectiveness of different approaches (such as Agile or plan-driven) and recommend tools to support organisational collaboration and build capability

Government Digital and Data Profession Capability Framework

Requirements definition and management

Prototyping a service or product involves exploring, testing and sharing different concepts before committing to the final design.

Expert Requirements definition and management

You can: direct the approach to requirements management enable others to select and apply appropriate life cycle methods influence the prioritisation of complex requirement sets, enabling long-term strategic decision making and short-term tactical fixes ensure the proposed solutions align with the organisational strategy and vision

Government Digital and Data Profession Capability Framework

Stakeholder relationship management (business analysis)

Stakeholder relationship management involves managing stakeholder requirements and communications throughout a project, while remaining focused on the user needs.

Expert Stakeholder relationship management (business analysis)

You can: develop engagement strategies and lead on communication with stakeholders at all levels actively establish relationships and apply the benefits of professional networks act as a point of consultation and escalation to resolve conflict in complex situations

Government Digital and Data Profession Capability Framework

Systems analysis

Strategy involves creating a plan to achieve a team or organisation's objectives.

Practitioner Systems analysis

You can: lead the identification and analysis of IT system capabilities, developing models and system requirements use systems analysis to support a deeper understanding of how processes and systems work, and to identify gaps work with other digital professionals to design and develop system and user interfaces, identify gaps in functionality and assess the effect of proposed software changes on users or the organisation

Government Digital and Data Profession Capability Framework

Testing (business analysis)

Testing involves ensuring that requirements have been fully met by using appropriate tools and techniques to verify that a product or service works.

Practitioner Testing (business analysis)

You can: recommend the value of testing and apply the relevant tools and techniques to ensure test validity advise on business scenarios and develop acceptance criteria to ensure requirements can be traced to develop functionality review prototypes, test plans and test outcome reporting

Government Digital and Data Profession Capability Framework

User experience analysis

Practitioner User experience analysis

You can: advise on the approach to analysis, prioritisation and validation of user experience needs recommend a range of techniques to analyse the user experience and ensure that it meets business and user needs articulate and communicate how user experience needs affect the design of a system in a project or programme of work

Qualification Components

Title Awarding Bodies
FEDIP Leading Practitioner FEDIP - The Federation for Informatics Professionals in Health and Care
Advanced International Diploma in Business Analysis BCS - The Chartered Institute of IT

The Professional Body Responsible for this job family is BCS. This job role profile was created in collaboration with BCS, using Role Model Plus.

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