Digital Training Service Administrator

Summary

The Digital Training Service Administrator provides an effective and robust administrative service, prioritising their workload, demonstrating initiative and flexibility and liaising with other team members to ensure continuity of service.

Background

Description	Background
Possesses an appreciation of the tools and support services available within the training space.	Prior Knowledge and Skills

Work Activity Components

Title	Details
Learning catalogue (ETMG) (Level 3)	Contributes to the maintenance and updates of learning and development catalogue
Learning delivery and support (ETMG) (Level 3)	Provides information on scheduled events and reserves places for individuals.
Case studies and learning environments (ETDL) (Level 2)	Assists in the preparation of learning environments.
Learning event scheduling (ETMG) (Level 4)	Books and organises learning events using designated internal or external providers, within agreed budgetary arrangements.
Learning management system (ETMG) (Level 4)	Maintains learning management system content.
Learning records (ETMG) (Level 4)	Updates and controls learning records, including attainment of accreditations.

Behavioural Skills

Title	Details
Attention to Detail	Applying specific quality standards to all tasks undertaken to ensure that deliverables are accurate and complete.
Customer Focus	Understanding the needs of the internal or external customer and keeping these in mind when taking actions or making decisions.
Teamwork	Working collaboratively with others to achieve a common goal.
Initiative	Being proactive, anticipating opportunities for systems, service or product improvement or development and taking appropriate action(s).

Technical Skills

Title	Details	Depth
Business Environment	The business environment relating to own sphere of work (own organisation and/or closely associated organisations, such as customers, suppliers, partners and competitors), in particular those aspects of the business that the specialism is to support (i.e. localised organisational awareness from a technical perspective).	Aware of
Corporate, Industry and Professional Standards	Applying relevant standards, practices, codes, and assessment and certification programmes to the specific organisation or business domain.	Aware of
IT Environment	The IT environment relating to own sphere of work (own organisation and/or closely associated organisations, such as customers, suppliers, partners), in particular own organisation's technical platforms and those that interface to them through the specialism, including those in closely-related organisations.	Familiar with
Own Organisation's IT Products and Services	The IT products and/or services supplied to internal and external customers by own organisation.	Familiar with
Technical Training Subject Matter	Current and emerging concepts and/or practical applications of one or more specialist topics in sufficient depth to develop and conduct learning interventions covering the topics. Undertakes ongoing personal subject-related updating to ensure knowledge of subject matter remains up to date.	Aware of

Other Skills

Title	Details	Depth
Own Organisation's Learning and Development Procedures	The procedures used within own organisation for staff learning and development.	Familiar with

Training

Title	Details
Security Awareness	Tools and techniques to help users and employees understand the role they play in helping to combat information security breaches and for IT and security professionals to prevent and mitigate risk.
Training Specialism	Background and detailed information pertaining to the preparation and presentation of training and development programmes.

Professional Development Activity (PDA)

Title	Details	PDA Group
Deputising	Standing in for supervisor or manager on a temporary basis during periods of absence.	Broadening Activities
Gaining Knowledge of Employing Organisation	Gaining basic knowledge of the employing organisation, its business, structure, culture, policies, products/services, operations and terminology.	Increasing Knowledge
Gaining Knowledge of the Technical Environment	Gaining knowledge of IT activities in the employing organisation.	Increasing Knowledge
Involvement in Professional Body Activities	Attending meetings, seminars and workshops organised by professional body and reading published material, such as journals and web content.	Participation in Professional Activities
Job Shadowing and Special Assignments	Undertaking temporary periods or secondments in other roles, particularly those that offer a new perspective on own function or exposure to other environments and cultures.	Broadening Activities
Research Assignments	Exploring a topic which is not part of own normal responsibilities and presenting findings to colleagues and/or management	Increasing Knowledge

Qualification Components

Title	Awarding Bodies
TAP Diploma L and D Leadership (4 certificates)	The Training Foundation
FEDIP Associate Practitioner	The Federation for Informatics Professionals

Government Digital and Data Profession Capability Framework Skills

Skill	Level
Agile working Agile delivery involves encouraging teams to build incrementally, test and iterate their work based on regular feedback and other useful data.	Awareness Agile working You can: show an awareness of Agile methodology and the ways to apply the principles in practice take an open-minded approach explain why iteration is important iterate quickly
Governance and assurance Governance and assurance involves defining and ensuring adherence to an organisation's quality control and compliance processes.	Awareness Governance and assurance You can: understand technical governance participate in the assurance of a service
Ownership and initiative	Awareness Ownership and initiative You can: show an awareness of problem resolution processes pass problems on to your team
Planning	Awareness Planning You can: understand the importance of planning and forecasting show an awareness of the different ways to develop a plan
Stakeholder relationship management Stakeholder relationship management involves managing stakeholder requirements and communications throughout a project, while remaining focused on the user needs.	Awareness Stakeholder relationship management You can: describe who your stakeholders are, what evidence is relevant to them and the importance of managing relationships with them

Skill

Level

Agile working

Agile delivery involves encouraging teams to build incrementally, test and iterate their work based on regular feedback and other useful data.

Awareness Agile working

You can: show an awareness of Agile methodology and the ways to apply the principles in practice take an open-minded approach explain why iteration is important iterate quickly

Governance and assurance

Governance and assurance involves defining and ensuring adherence to an organisation's quality control and compliance processes.

Awareness Governance and assurance

You can: understand technical governance participate in the assurance of a service

Ownership and initiative

Awareness Ownership and initiative

You can: show an awareness of problem resolution processes pass problems on to your team

Planning

Awareness Planning

You can: understand the importance of planning and forecasting show an awareness of the different ways to develop a plan

Stakeholder relationship management

Stakeholder relationship management involves managing stakeholder requirements and communications throughout a project, while remaining focused on the user needs.

Awareness Stakeholder relationship management

You can:

describe who your stakeholders are, what evidence is relevant to them and the importance of managing relationships with them

The Professional Body Responsible for this job family is BCS. This job role profile was created in collaboration with BCS, using Role Model Plus.