Summary
The Digital Clerk supports the organisation with their digital delivery of electronic patient records, ensuring all documentation is handled and processed efficiently by following standard operating procedures and policies across our Health Record locations.
Work Activity Components
| Title | Details |
|---|---|
| Data transformation (KNOW) (Level 2) | Works under supervision to transform information from one format/medium to another — includes reference data as appropriate. |
| Methods and procedures (KNOW) (Level 2) | Maintains information handling procedures. |
| Admin support (Level 1) | Performs routine administrative tasks. Takes and responds to requests for support, resolving calls within level of authority and competence, referring to more senior colleagues where necessary. |
| Audit support (Level 1) | Provides data, as requested, for performance and audit purposes. |
| Communications (ADMN) (Level 1) | Communicates effectively by competent use of email, telephone, written and face-to-face communication according to guidelines and customer care standards. |
| Correspondence and documents (ADMN) (Level 2) | Utilises relevant IT systems and desktop products to produce correspondence and documents and maintain presentations, records, spreadsheets and databases. |
| Documentation quality (ADMN) (Level 1) | Forwards any relevant information about issues or defects in documentation received to the most appropriate Clinician. |
| EPR status (ADMN) (Level 1) | Updates the organisation's Electronic Patient Records status for scanned records. |
| Information handling (ADMN) (Level 1) | Organises and maintains information following agreed procedures. |
| Record scanning (ADMN) (Level 1) | Ensures documents are scanned to the correct patient health record within agreed timescales using an Electronic Document Management System and stored in line with procedures. |
| Scanning quality(ADMN) (Level 1) | Carries out routine quality checks of scanning processes. Reports any issues found. |
| Sorting documentation (ADMN) (Level 1) | Sorts all incoming documentation received from across the organisation. |
| Barcoding (ADMN) (Level 1) | Prepares documentation for scanning with barcoded front sheets. |
Behavioural Skills
| Title | Details |
|---|---|
| Attention to Detail | Applying specific quality standards to all tasks undertaken to ensure that deliverables are accurate and complete. |
| Information Acquisition | Identifying gaps in the available information required to understand a problem or situation and devising a means of resolving them. |
| Teamwork | Working collaboratively with others to achieve a common goal. |
| Verbal Expression | Communicating effectively using the spoken word. |
| Written Expression | Communicating effectively in writing, such as reports and via emails. |
Technical Skills
| Title | Details | Depth |
|---|---|---|
| Business Environment | The business environment relating to own sphere of work (own organisation and/or closely associated organisations, such as customers, suppliers, partners and competitors), in particular those aspects of the business that the specialism is to support (i.e. localised organisational awareness from a technical perspective). | Aware of |
| Corporate, Industry and Professional Standards | Applying relevant standards, practices, codes, and assessment and certification programmes to the specific organisation or business domain. | Aware of |
| Database Software | Software that enables the user to capture, create, populate and manipulate data structures and where appropriate unstructured data. | Aware of |
Other Skills
| Title | Details | Depth |
|---|---|---|
| Business Characteristics | Organisational structures; their mission, objectives, strategies and tactics adopted by organisations; measures of performance such as critical success factors and key performance indicators; organisational cultures and cultural dimensions. | Aware of |
| Desktop Software | The use of everyday desktop software. | Proficient in |
| Document Management Techniques | Methods and techniques for the organisation, storage and version control of information in both paper and electronic formats. | Aware of |
| Legislation | Relevant national and international legislation. | Aware of |
| Techniques for Effective Meetings | Methods and techniques for running effective meetings and for understanding and influencing the roles played by participants. | Aware of |
Training
| Title | Details |
|---|---|
| Big Data, Analytics and Security | Techniques, methods and skills required for Big Data and Analytics. Current and emerging analytical tools and applications used to support data analytics, particularly algorithms and statistical and machine learning techniques. Methods and strategies used to ensure the quality and security of data. |
| Overview of Knowledge Management | Knowledge management concepts and techniques. |
| Security Awareness | Tools and techniques to help users and employees understand the role they play in helping to combat information security breaches and for IT and security professionals to prevent and mitigate risk. |
Professional Development Activity (PDA)
| Title | Details | PDA Group |
|---|---|---|
| Gaining Knowledge of Employing Organisation | Gaining basic knowledge of the employing organisation, its business, structure, culture, policies, products/services, operations and terminology. | Increasing Knowledge |
| Gaining Knowledge of the Technical Environment | Gaining knowledge of IT activities in the employing organisation. | Increasing Knowledge |
| Involvement in Professional Body Activities | Attending meetings, seminars and workshops organised by professional body and reading published material, such as journals and web content. | Participation in Professional Activities |
| Job Shadowing and Special Assignments | Undertaking temporary periods or secondments in other roles, particularly those that offer a new perspective on own function or exposure to other environments and cultures. | Broadening Activities |
| Participation in Group Activities | Participating in group activities inside or outside of the working environment that can assist with the development of interpersonal skills. | Broadening Activities |
Qualification Components
| Title | Awarding Bodies |
|---|---|
| FEDIP Associate Practitioner | The Federation for Informatics Professionals |
The Professional Body Responsible for this job family is IHRIM. This job role profile was created in collaboration with BCS, using Role Model Plus.