Business Analyst


A business analyst leads small to medium size projects and supports larger and more complex projects. At this role level, you will:

manage stakeholder relationships

work independently

have a good understanding of your work area

develop the business analysis community by sharing best practice and mentoring others


Description Background
Shows a holistic, analytical approach to situation investigation and problem definition. Has good interpersonal skills and is able to engage with stakeholders. Understands and applies a defined range of business analysis skills and techniques within the business change and software development lifecycles. Possesses general understanding of business and business skills. Prior Knowledge and Skills

Work Activity Components

Title Details
Advice and guidance (Level 3) Provides support on the use of existing methods and tools.
Requirements baselines (Level 3) Provides input to the requirements baseline. Investigates, manages and applies authorised requests for changes to baselined requirements, in line with change management policy.
Strategic context (Level 3) Understands the strategic context for a defined business area and questions the appropriateness and alignment of decisions taken prior to and during the execution of change.
Problem definition (Level 3) Applies a range of agreed standards and techniques to identify the root cause of a bounded business problem, and constructs a statement setting out a clear definition of the problem.
Scope definition (Level 3) Defines the objectives, boundaries and deliverables of localised changes to a task, screen or feature and supports the definition of scope for larger changes.

Behavioural Skills

Title Details
Analytical Thinking Acquiring a proper understanding of a problem or situation by breaking it down systematically into its component parts and identifying the relationships between these parts. Selecting the appropriate method/tool to resolve the problem and reflecting critically on the result, so that what is learnt is identified and assimilated.
Conceptual Thinking Acquiring understanding and insights regarding the underlying issues in complex problems or situations through the development of abstract representations, the identification of patterns and the analysis of hypotheses.
Customer Focus Understanding the needs of the internal or external customer and keeping these in mind when taking actions or making decisions.
Organisational Awareness Understanding the hierarchy and culture of own, customer, supplier and partner organisations and being able to identify the decision makers and influencers.
Interacting with People Establishing relationships, contributing to an open culture and maintaining contacts with people from a variety of backgrounds and disciplines. Effective, approachable and sensitive communicator in different communities and cultures. Ability to adapt style and approach to meet the needs of different audiences.
Teamwork Working collaboratively with others to achieve a common goal.
Critical Thinking The ability to think clearly and rationally; review and evaluation of processes and outputs; the ability to engage in reflective and independent thinking; reasoned thinking involving critique.

Technical Skills

Title Details Depth
Corporate, Industry and Professional Standards Applying standards, practices, codes, and assessment and certification programmes relevant to the IT industry, and the specific organisation or business domain. Familiar with

Other Skills

Title Details Depth
Value Chain Concepts Identification and representation of the primary and support activities required to deliver a product or service in order to analyse aspects such as inefficiencies and costs. Aware of
Information Elicitation Techniques The selection and application of information elicitation methods, tools and techniques that are appropriate to the information required and the sources available. Familiar with
Function or Department Operations The activities, structure, and position in the organisation of the functions or departments for which services are provided. Aware of
Techniques for Effective Meetings Methods and techniques for running effective meetings and for understanding and influencing the roles played by participants. Aware of


Title Details
Facilitation Methods and techniques for managing (or facilitating) a meeting or group session (both face-to-face and online) and then through a series of planned activities the creation, by consensus, of products (e.g. lists of business issues, requirements, technical options, etc.).
Information and Data Modelling Tools and techniques used to investigate, analyse and model the structure, relationships and use of data and information within an organisation.
Security Awareness Tools and techniques to help users and employees understand the role they play in helping to combat information security breaches and for IT and security professionals to prevent and mitigate risk.

Professional Development Activity (PDA)

Title Details PDA Group
Participation in Group Activities Participating in group activities inside or outside of the working environment that can assist with the development of interpersonal skills. Broadening Activities
Deputising Standing in for supervisor or manager on a temporary basis during periods of absence. Broadening Activities
Job Shadowing and Special Assignments Undertaking temporary periods or secondments in other roles, inside or outside IT, particularly those that offer a new perspective on own function or exposure to other environments and cultures. Broadening Activities
Gaining Strategic Knowledge of Employing Organisation Developing a comprehensive understanding of the business environment in which the employing organisation operates and its position, policies and direction in relation to industry, country and global issues. Increasing Knowledge
Gaining Knowledge of Surrounding Technical Areas Gaining knowledge of IT activities in employing organisation external to own function. Increasing Knowledge
Research Assignments Exploring a topic which is not part of own normal responsibilities and presenting findings to colleagues and/or management Increasing Knowledge
Involvement in Professional Body Activities Attending meetings, seminars and workshops organised by professional body and reading published material, such as journals and web content. Participation in Professional Activities

Organisational Skill Name and Description

Framework Skill Level
Government Digital and Data Profession Capability Framework

Agile working

Agile delivery involves encouraging teams to build incrementally, test and iterate their work based on regular feedback and other useful data.

Practitioner Agile working

You can: identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes help the team to decide the best approach help teams to manage and visualise outcomes, prioritise work and adhere to agreed minimum viable product (MVP), priorities and scope

Government Digital and Data Profession Capability Framework

Business analysis

Availability and capacity management involves ensuring services are available with as little down-time or disruption as possible, whilst making sure we have sufficient resources to support emerging business needs.

Working Business analysis

You can: apply structured approaches to identify, investigate, analyse and communicate complex business problems and opportunities, within a defined project analyse business goals, objectives, functions and processes, using relevant information and data to support the definition of requirements conduct options analysis, assess feasibility and operational impact, quantify potential business benefits and contribute to business case development help to ensure proposed solutions meet business and user needs work with limited direction to complete tasks and defined outputs linked to the project

Government Digital and Data Profession Capability Framework

Business modelling

Business architecture involves using industry standards to develop integrated views of an organisation that help implement organisational strategy and solve complex problems

Working Business modelling

You can: model various elements of the business with limited direction understand the effect of potential changes and how business processes, systems, structures, data and roles and responsibilities interact with one another

Government Digital and Data Profession Capability Framework

Business process improvement

Business modelling involves documenting how your business operates and intends to achieve its goals.

Working Business process improvement

You can: work with limited direction to identify opportunities to improve business performance within a defined project lead the analysis, identification, design, prioritisation and implementation of process and business changes to improve business operations and services support the implementation of proposed business improvements

Government Digital and Data Profession Capability Framework

Business process testing

Business process improvement involves analysing and modifying existing and new processes to make them more efficient.

Working Business process testing

You can: apply business analysis and evaluation skills with minimal direction to support the design, execution and assessment of business process tests and usability evaluations within a project

Government Digital and Data Profession Capability Framework

Methods and tools

Metadata management involves establishing policies and processes that ensure data can be accessed across an organisation.

Working Methods and tools

You can: select and use the most appropriate tools and techniques to support the planning, analysis, development, testing, implementation and improvement of systems and services within a project

Government Digital and Data Profession Capability Framework

Requirements definition and management

Prototyping a service or product involves exploring, testing and sharing different concepts before committing to the final design.

Working Requirements definition and management

You can: identify, analyse, challenge and validate business and user requirements work under limited supervision to co-ordinate and review the prioritisation of requirements use appropriate requirements management life cycle methods to complete tasks and outputs related to the project

Government Digital and Data Profession Capability Framework

Stakeholder relationship management (business analysis)

Stakeholder relationship management involves managing stakeholder requirements and communications throughout a project, while remaining focused on the user needs.

Working Stakeholder relationship management (business analysis)

You can: identify, analyse, manage and monitor relationships with and between internal and external stakeholders work under limited supervision to communicate with stakeholders clearly and regularly, clarifying mutual needs and commitments through consultation and consideration of impacts while focusing on user and business needs

Government Digital and Data Profession Capability Framework

Systems analysis

Strategy involves creating a plan to achieve a team or organisation's objectives.

Working Systems analysis

You can: identify and analyse IT system capabilities develop models and system requirements for bespoke IT systems or software packages, with minimal supervision

Government Digital and Data Profession Capability Framework

Testing (business analysis)

Testing involves ensuring that requirements have been fully met by using appropriate tools and techniques to verify that a product or service works.

Working Testing (business analysis)

You can: understand the stages and purpose of testing and support the use of relevant tools and techniques identify business scenarios and develop acceptance criteria to ensure requirements can be traced to develop functionality review prototypes, test plans and test outcome reporting

Government Digital and Data Profession Capability Framework

User experience analysis

Working User experience analysis

You can: apply basic techniques to analyse, validate and prioritise user experience needs present findings in an accessible and easy to understand way to support data-informed decision making, based on user research

Qualification Components

Title Awarding Bodies
FEDIP Practitioner FEDIP - The Federation for Informatics Professionals in Health and Care
BCS Foundation Certificate in Business Analysis BCS - The Chartered Institute of IT
IQBBA Certified Foundation Level Business Analyst IQBBA The International Qualification Board for Business Analysis

The Professional Body Responsible for this job family is BCS. This job role profile was created in collaboration with BCS, using Role Model Plus.

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