Business Analyst

Summary

A business analyst leads small to medium size projects and supports larger and more complex projects. At this role level, you will:

manage stakeholder relationships

work independently

have a good understanding of your work area

develop the business analysis community by sharing best practice and mentoring others

Background

Description	Background
Shows a holistic, analytical approach to situation investigation and problem definition. Has good interpersonal skills and is able to engage with stakeholders. Understands and applies a defined range of business analysis skills and techniques within the business change and software development lifecycles. Possesses general understanding of business and business skills.	Prior Knowledge and Skills

Work Activity Components

Title	Details
Advice and guidance (Level 3)	Provides support on the use of existing methods and tools.
Requirements baselines (Level 3)	Provides input to the requirements baseline. Investigates, manages and applies authorised requests for changes to baselined requirements, in line with change management policy.
Strategic context (Level 3)	Understands the strategic context for a defined business area and questions the appropriateness and alignment of decisions taken prior to and during the execution of change.
Problem definition (Level 3)	Applies a range of agreed standards and techniques to identify the root cause of a bounded business problem, and constructs a statement setting out a clear definition of the problem.
Scope definition (Level 3)	Defines the objectives, boundaries and deliverables of localised changes to a task, screen or feature and supports the definition of scope for larger changes.

Behavioural Skills

Title	Details
Analytical Thinking	Acquiring a proper understanding of a problem or situation by breaking it down systematically into its component parts and identifying the relationships between these parts. Selecting the appropriate method/tool to resolve the problem and reflecting critically on the result, so that what is learnt is identified and assimilated.
Conceptual Thinking	Acquiring understanding and insights regarding the underlying issues in complex problems or situations through the development of abstract representations, the identification of patterns and the analysis of hypotheses.
Customer Focus	Understanding the needs of the internal or external customer and keeping these in mind when taking actions or making decisions.
Organisational Awareness	Understanding the hierarchy and culture of own, customer, supplier and partner organisations and being able to identify the decision makers and influencers.
Interacting with People	Establishing relationships, contributing to an open culture and maintaining contacts with people from a variety of backgrounds and disciplines. Effective, approachable and sensitive communicator in different communities and cultures. Ability to adapt style and approach to meet the needs of different audiences.
Teamwork	Working collaboratively with others to achieve a common goal.
Critical Thinking	The ability to think clearly and rationally; review and evaluation of processes and outputs; the ability to engage in reflective and independent thinking; reasoned thinking involving critique.

Technical Skills

Title	Details	Depth
Corporate, Industry and Professional Standards	Applying relevant standards, practices, codes, and assessment and certification programmes to the specific organisation or business domain.	Familiar with

Other Skills

Title	Details	Depth
Value Chain Concepts	Identification and representation of the primary and support activities required to deliver a product or service in order to analyse aspects such as inefficiencies and costs.	Aware of
Information Elicitation Techniques	The selection and application of information elicitation methods, tools and techniques that are appropriate to the information required and the sources available.	Familiar with
Function or Department Operations	The activities, structure, and position in the organisation of the functions or departments for which services are provided.	Aware of
Techniques for Effective Meetings	Methods and techniques for running effective meetings and for understanding and influencing the roles played by participants.	Aware of

Training

Title	Details
Facilitation	Methods and techniques for managing (or facilitating) a meeting or group session (both face-to-face and online) and then through a series of planned activities the creation, by consensus, of products (e.g. lists of business issues, requirements, technical options, etc.).
Information and Data Modelling	Tools and techniques used to investigate, analyse and model the structure, relationships and use of data and information within an organisation.
Security Awareness	Tools and techniques to help users and employees understand the role they play in helping to combat information security breaches and for IT and security professionals to prevent and mitigate risk.

Professional Development Activity (PDA)

Title	Details	PDA Group
Participation in Group Activities	Participating in group activities inside or outside of the working environment that can assist with the development of interpersonal skills.	Broadening Activities
Deputising	Standing in for supervisor or manager on a temporary basis during periods of absence.	Broadening Activities
Job Shadowing and Special Assignments	Undertaking temporary periods or secondments in other roles, particularly those that offer a new perspective on own function or exposure to other environments and cultures.	Broadening Activities
Gaining Strategic Knowledge of Employing Organisation	Developing a comprehensive understanding of the business environment in which the employing organisation operates and its position, policies and direction in relation to health and care, country and global issues.	Increasing Knowledge
Gaining Knowledge of Surrounding Technical Areas	Gaining knowledge of IT activities in employing organisation external to own function.	Increasing Knowledge
Research Assignments	Exploring a topic which is not part of own normal responsibilities and presenting findings to colleagues and/or management	Increasing Knowledge
Involvement in Professional Body Activities	Attending meetings, seminars and workshops organised by professional body and reading published material, such as journals and web content.	Participation in Professional Activities

Organisational Skill Name and Description

Framework	Skill	Level
Government Digital and Data Profession Capability Framework	Agile working Agile delivery involves encouraging teams to build incrementally, test and iterate their work based on regular feedback and other useful data.	Practitioner Agile working You can: identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes help the team to decide the best approach help teams to manage and visualise outcomes, prioritise work and adhere to agreed minimum viable product (MVP), priorities and scope
Government Digital and Data Profession Capability Framework	Business analysis Availability and capacity management involves ensuring services are available with as little down-time or disruption as possible, whilst making sure we have sufficient resources to support emerging business needs.	Working Business analysis You can: apply structured approaches to identify, investigate, analyse and communicate complex business problems and opportunities, within a defined project analyse business goals, objectives, functions and processes, using relevant information and data to support the definition of requirements conduct options analysis, assess feasibility and operational impact, quantify potential business benefits and contribute to business case development help to ensure proposed solutions meet business and user needs work with limited direction to complete tasks and defined outputs linked to the project
Government Digital and Data Profession Capability Framework	Business modelling Business architecture involves using industry standards to develop integrated views of an organisation that help implement organisational strategy and solve complex problems	Working Business modelling You can: model various elements of the business with limited direction understand the effect of potential changes and how business processes, systems, structures, data and roles and responsibilities interact with one another
Government Digital and Data Profession Capability Framework	Business process improvement Business modelling involves documenting how your business operates and intends to achieve its goals.	Working Business process improvement You can: work with limited direction to identify opportunities to improve business performance within a defined project lead the analysis, identification, design, prioritisation and implementation of process and business changes to improve business operations and services support the implementation of proposed business improvements
Government Digital and Data Profession Capability Framework	Business process testing Business process improvement involves analysing and modifying existing and new processes to make them more efficient.	Working Business process testing You can: apply business analysis and evaluation skills with minimal direction to support the design, execution and assessment of business process tests and usability evaluations within a project
Government Digital and Data Profession Capability Framework	Methods and tools Metadata management involves establishing policies and processes that ensure data can be accessed across an organisation.	Working Methods and tools You can: select and use the most appropriate tools and techniques to support the planning, analysis, development, testing, implementation and improvement of systems and services within a project
Government Digital and Data Profession Capability Framework	Requirements definition and management Prototyping a service or product involves exploring, testing and sharing different concepts before committing to the final design.	Working Requirements definition and management You can: identify, analyse, challenge and validate business and user requirements work under limited supervision to co-ordinate and review the prioritisation of requirements use appropriate requirements management life cycle methods to complete tasks and outputs related to the project
Government Digital and Data Profession Capability Framework	Stakeholder relationship management (business analysis) Stakeholder relationship management involves managing stakeholder requirements and communications throughout a project, while remaining focused on the user needs.	Working Stakeholder relationship management (business analysis) You can: identify, analyse, manage and monitor relationships with and between internal and external stakeholders work under limited supervision to communicate with stakeholders clearly and regularly, clarifying mutual needs and commitments through consultation and consideration of impacts while focusing on user and business needs
Government Digital and Data Profession Capability Framework	Systems analysis Strategy involves creating a plan to achieve a team or organisation's objectives.	Working Systems analysis You can: identify and analyse IT system capabilities develop models and system requirements for bespoke IT systems or software packages, with minimal supervision
Government Digital and Data Profession Capability Framework	Testing (business analysis) Testing involves ensuring that requirements have been fully met by using appropriate tools and techniques to verify that a product or service works.	Working Testing (business analysis) You can: understand the stages and purpose of testing and support the use of relevant tools and techniques identify business scenarios and develop acceptance criteria to ensure requirements can be traced to develop functionality review prototypes, test plans and test outcome reporting
Government Digital and Data Profession Capability Framework	User experience analysis	Working User experience analysis You can: apply basic techniques to analyse, validate and prioritise user experience needs present findings in an accessible and easy to understand way to support data-informed decision making, based on user research

Framework

Skill

Level