Summary
A business analyst leads small to medium size projects and supports larger and more complex projects. At this role level, you will:
manage stakeholder relationships
work independently
have a good understanding of your work area
develop the business analysis community by sharing best practice and mentoring others
Background
| Description | Background |
|---|---|
| Shows a holistic, analytical approach to situation investigation and problem definition. Has good interpersonal skills and is able to engage with stakeholders. Understands and applies a defined range of business analysis skills and techniques within the business change and software development lifecycles. Possesses general understanding of business and business skills. | Prior Knowledge and Skills |
Work Activity Components
| Title | Details |
|---|---|
| Advice and guidance (Level 3) | Provides support on the use of existing methods and tools. |
| Requirements baselines (Level 3) | Provides input to the requirements baseline. Investigates, manages and applies authorised requests for changes to baselined requirements, in line with change management policy. |
| Strategic context (Level 3) | Understands the strategic context for a defined business area and questions the appropriateness and alignment of decisions taken prior to and during the execution of change. |
| Problem definition (Level 3) | Applies a range of agreed standards and techniques to identify the root cause of a bounded business problem, and constructs a statement setting out a clear definition of the problem. |
| Scope definition (Level 3) | Defines the objectives, boundaries and deliverables of localised changes to a task, screen or feature and supports the definition of scope for larger changes. |
Behavioural Skills
| Title | Details |
|---|---|
| Analytical Thinking | Acquiring a proper understanding of a problem or situation by breaking it down systematically into its component parts and identifying the relationships between these parts. Selecting the appropriate method/tool to resolve the problem and reflecting critically on the result, so that what is learnt is identified and assimilated. |
| Conceptual Thinking | Acquiring understanding and insights regarding the underlying issues in complex problems or situations through the development of abstract representations, the identification of patterns and the analysis of hypotheses. |
| Customer Focus | Understanding the needs of the internal or external customer and keeping these in mind when taking actions or making decisions. |
| Organisational Awareness | Understanding the hierarchy and culture of own, customer, supplier and partner organisations and being able to identify the decision makers and influencers. |
| Interacting with People | Establishing relationships, contributing to an open culture and maintaining contacts with people from a variety of backgrounds and disciplines. Effective, approachable and sensitive communicator in different communities and cultures. Ability to adapt style and approach to meet the needs of different audiences. |
| Teamwork | Working collaboratively with others to achieve a common goal. |
| Critical Thinking | The ability to think clearly and rationally; review and evaluation of processes and outputs; the ability to engage in reflective and independent thinking; reasoned thinking involving critique. |
Technical Skills
| Title | Details | Depth |
|---|---|---|
| Corporate, Industry and Professional Standards | Applying relevant standards, practices, codes, and assessment and certification programmes to the specific organisation or business domain. | Familiar with |
Other Skills
| Title | Details | Depth |
|---|---|---|
| Value Chain Concepts | Identification and representation of the primary and support activities required to deliver a product or service in order to analyse aspects such as inefficiencies and costs. | Aware of |
| Information Elicitation Techniques | The selection and application of information elicitation methods, tools and techniques that are appropriate to the information required and the sources available. | Familiar with |
| Function or Department Operations | The activities, structure, and position in the organisation of the functions or departments for which services are provided. | Aware of |
| Techniques for Effective Meetings | Methods and techniques for running effective meetings and for understanding and influencing the roles played by participants. | Aware of |
Training
| Title | Details |
|---|---|
| Facilitation | Methods and techniques for managing (or facilitating) a meeting or group session (both face-to-face and online) and then through a series of planned activities the creation, by consensus, of products (e.g. lists of business issues, requirements, technical options, etc.). |
| Information and Data Modelling | Tools and techniques used to investigate, analyse and model the structure, relationships and use of data and information within an organisation. |
| Security Awareness | Tools and techniques to help users and employees understand the role they play in helping to combat information security breaches and for IT and security professionals to prevent and mitigate risk. |
Professional Development Activity (PDA)
| Title | Details | PDA Group |
|---|---|---|
| Participation in Group Activities | Participating in group activities inside or outside of the working environment that can assist with the development of interpersonal skills. | Broadening Activities |
| Deputising | Standing in for supervisor or manager on a temporary basis during periods of absence. | Broadening Activities |
| Job Shadowing and Special Assignments | Undertaking temporary periods or secondments in other roles, particularly those that offer a new perspective on own function or exposure to other environments and cultures. | Broadening Activities |
| Gaining Strategic Knowledge of Employing Organisation | Developing a comprehensive understanding of the business environment in which the employing organisation operates and its position, policies and direction in relation to health and care, country and global issues. | Increasing Knowledge |
| Gaining Knowledge of Surrounding Technical Areas | Gaining knowledge of IT activities in employing organisation external to own function. | Increasing Knowledge |
| Research Assignments | Exploring a topic which is not part of own normal responsibilities and presenting findings to colleagues and/or management | Increasing Knowledge |
| Involvement in Professional Body Activities | Attending meetings, seminars and workshops organised by professional body and reading published material, such as journals and web content. | Participation in Professional Activities |
Qualification Components
| Title | Awarding Bodies |
|---|---|
| FEDIP Practitioner | FEDIP - The Federation for Informatics Professionals in Health and Care |
| BCS Foundation Certificate in Business Analysis | BCS - The Chartered Institute of IT |
| IQBBA Certified Foundation Level Business Analyst | IQBBA The International Qualification Board for Business Analysis |
Government Digital and Data Profession Capability Framework Skills
| Skill | Level |
|---|---|
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Agile working Agile delivery involves encouraging teams to build incrementally, test and iterate their work based on regular feedback and other useful data. |
Practitioner Agile working You can: identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes help the team to decide the best approach help teams to manage and visualise outcomes, prioritise work and adhere to agreed minimum viable product (MVP), priorities and scope |
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Business analysis Availability and capacity management involves ensuring services are available with as little down-time or disruption as possible, whilst making sure we have sufficient resources to support emerging business needs. |
Working Business analysis You can:
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Business modelling Business modelling involves documenting how your business operates and intends to achieve its goals. |
Working Business modelling You can:
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Business process improvement Business process improvement involves analysing and modifying existing and new processes to make them more efficient. |
Working Business process improvement You can:
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Business process testing Business process testing involves confirming that existing or new business processes are efficient and usable, from beginning to end. |
Working Business process testing You can:
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Methods and tools Metadata management involves establishing policies and processes that ensure data can be accessed across an organisation. |
Working Methods and tools You can:
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Requirements definition and management Prototyping a service or product involves exploring, testing and sharing different concepts before committing to the final design. |
Working Requirements definition and management You can:
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Stakeholder relationship management (business analysis) Stakeholder relationship management involves managing stakeholder requirements and communications throughout a project, while remaining focused on the user needs. |
Working Stakeholder relationship management (business analysis) You can: identify, analyse, manage and monitor relationships with and between internal and external stakeholders work under limited supervision to communicate with stakeholders clearly and regularly, clarifying mutual needs and commitments through consultation and consideration of impacts while focusing on user and business needs |
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Systems analysis Strategy involves creating a plan to achieve a team or organisation's objectives. |
Working Systems analysis You can:
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Testing (business analysis) Testing involves ensuring that requirements have been fully met by using appropriate tools and techniques to verify that a product or service works. |
Working Testing (business analysis) You can: understand the stages and purpose of testing and support the use of relevant tools and techniques identify business scenarios and develop acceptance criteria to ensure requirements can be traced to develop functionality review prototypes, test plans and test outcome reporting |
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User experience analysis |
Working User experience analysis You can: apply basic techniques to analyse, validate and prioritise user experience needs present findings in an accessible and easy to understand way to support data-informed decision making, based on user research |
The Professional Body Responsible for this job family is BCS. This job role profile was created in collaboration with BCS, using Role Model Plus.