Associate User Researcher

Summary

As a trainee in an entry-level role, working with more experienced user researchers, you will need to have an understanding of the role and show potential, although you will need guidance and training to produce good work and develop your skills.

Behavioural Skills

Title	Details
Verbal Expression	Communicating effectively using the spoken word.
Written Expression	Communicating effectively in writing, such as reports and via emails.
Teamwork	Working collaboratively with others to achieve a common goal.

Training

Title	Details
Security Awareness	Tools and techniques to help users and employees understand the role they play in helping to combat information security breaches and for IT and security professionals to prevent and mitigate risk.

Professional Development Activity (PDA)

Title	Details	PDA Group
Participation in Group Activities	Participating in group activities inside or outside of the working environment that can assist with the development of interpersonal skills.	Broadening Activities
Job Shadowing and Special Assignments	Undertaking temporary periods or secondments in other roles, particularly those that offer a new perspective on own function or exposure to other environments and cultures.	Broadening Activities
Gaining Knowledge of Activities of Employing Organisation	Developing an understanding of the potentially diverse range of activities (service, governance, administrative, regulatory, commercial, charitable, industrial, etc.) undertaken by the employing organisation.	Increasing Knowledge
Gaining Knowledge of Surrounding Technical Areas	Gaining knowledge of IT activities in employing organisation external to own function.	Increasing Knowledge
Involvement in Professional Body Activities	Attending meetings, seminars and workshops organised by professional body and reading published material, such as journals and web content.	Participation in Professional Activities
Time Management	Undertaking learning and practice in the planning and organising of own activities.	Developing Professional Skills
Team Working	Undertaking learning and practice in the techniques of team and collaborative working. Gaining an understanding of the underlying concepts.	Developing Professional Skills
Communications	Undertaking learning and practice in oral and written communications, including report writing and presentation.	Developing Professional Skills

Organisational Skill Name and Description

Framework	Skill	Level
Government Digital and Data Profession Capability Framework	Analysis and synthesis Analysis and insight involves examining, interpreting and analysing data to help make informed decisions.	Awareness Analysis and synthesis You can: show an awareness of the need for careful analysis of research data to produce clear findings
Government Digital and Data Profession Capability Framework	Inclusive research Incident management involves coordinating the response to incident reports, ensuring effective prioritisation, investigation and resolution.	Awareness Inclusive research You can: demonstrate some awareness of the diversity of users of government services and the need to make government services usable and accessible for everyone
Government Digital and Data Profession Capability Framework	Research Requirements definition and management involves identifying and validating user or business requirements for a product or service.	Awareness Research You can: show some understanding of basic user research methods
Government Digital and Data Profession Capability Framework	Society and technology Service support involves fixing service faults and maintaining the underlying infrastructure, ensuring processes are in place to keep the service running efficiently.	Awareness Society and technology You can: show an awareness of the social and technological context of government services understand the importance of understanding the life and work of users to design and deliver effective services
Government Digital and Data Profession Capability Framework	Strategic insight Strategy involves creating a plan to achieve a team or organisation's objectives.	Awareness Strategic insight You can: show an awareness of the need to align user research with team goals to support decision making and action
Government Digital and Data Profession Capability Framework	Technical understanding (user-centred design) Performance measurement involves collecting and interpreting data to identify how a team, product or service is performing.	Awareness Technical understanding (user-centred design) You can: demonstrate some knowledge of the technologies and roles within a digital team
Government Digital and Data Profession Capability Framework	User-centred and Agile practices	Awareness User-centred and Agile practices You can: show some understanding of user-centred service design and delivery practices

Framework

Skill

Level