Associate Service Designer

Summary

As a trainee in an entry-level position, working under supervision, you will need design aptitude, potential and an understanding of the role.

Behavioural Skills

Title Details
Verbal Expression Communicating effectively using the spoken word.
Written Expression Communicating effectively in writing, such as reports and via emails.
Teamwork Working collaboratively with others to achieve a common goal.

Technical Skills

Title Details Depth
Graphical User Interfaces (GUI) Graphical human/computer interfaces that facilitate effective communication between human operator and computer. Aware of
Systems Ergonomics and Iterative Design Iterative methods and techniques to allocate and optimise the division of functions between the human, machine and organisational elements of IT systems and the functions themselves in terms of ergonomic impact. Systematic and iterative design of the physical and cognitive interfaces to create an effective user experience in a software system, product or service with attention paid to variety of locations and access devices employed by users. Aware of

Training

Title Details
Security Awareness Tools and techniques to help users and employees understand the role they play in helping to combat information security breaches and for IT and security professionals to prevent and mitigate risk.

Professional Development Activity (PDA)

Title Details PDA Group
Participation in Group Activities Participating in group activities inside or outside of the working environment that can assist with the development of interpersonal skills. Broadening Activities
Job Shadowing and Special Assignments Undertaking temporary periods or secondments in other roles, particularly those that offer a new perspective on own function or exposure to other environments and cultures. Broadening Activities
Additional Study Building on initial education through additional study by means of distance learning, night classes, day release, etc. Increasing Knowledge
Gaining Knowledge of Employing Organisation Gaining basic knowledge of the employing organisation, its business, structure, culture, policies, products/services, operations and terminology. Increasing Knowledge
Gaining Knowledge of Surrounding Technical Areas Gaining knowledge of IT activities in employing organisation external to own function. Increasing Knowledge
Involvement in Professional Body Activities Attending meetings, seminars and workshops organised by professional body and reading published material, such as journals and web content. Participation in Professional Activities
Time Management Undertaking learning and practice in the planning and organising of own activities. Developing Professional Skills
Team Working Undertaking learning and practice in the techniques of team and collaborative working. Gaining an understanding of the underlying concepts. Developing Professional Skills
Communications Undertaking learning and practice in oral and written communications, including report writing and presentation. Developing Professional Skills

Qualification Components

Title Awarding Bodies
FEDIP Associate Practitioner The Federation for Informatics Professionals

Government Digital and Data Profession Capability Framework Skills

Skill Level

Design Communication

Communication involves conveying information using the most effective medium and language for the audience.

Awareness Design Communication

You can:

  • explain the importance of articulating design decisions to others
  • describe some methods for explaining design decisions

Designing For Everyone

Awareness Designing For Everyone

You can:

  • explain the importance of making government content and services inclusive, accessible and environmentally sustainable
  • explain different access needs that users can have, and ways to meet them
  • describe how privilege and power influence the design and delivery of content and services

Designing Strategically

Strategy involves creating a plan to achieve a team or organisation's objectives.

Awareness Designing Strategically

You can:

  • explain the importance of aligning to the strategy of an organisation
  • describe how your design work aligns to the wider goals and vision of your team
  • explain the value of using patterns and components in design

Designing Together

Awareness Designing Together

You can:

  • explain different techniques for bringing together perspectives from multiple people to inform a design
  • explain the importance of constructive feedback in the design process

Evidence-Based Design

Awareness Evidence-Based Design

You can:

  • explain how research and analytics inform user-centred design
  • frame your ideas as design hypotheses to be tested
  • identify common sources and types of data that inform user-centred design

Iterative Design

Awareness Iterative Design

You can:

  • describe the basics of iterative design methodologies such as agile
  • explain how iteration supports user-centred design, and when to use them
  • describe some ways to prototype ideas at different levels of realism, or ‘fidelities’, and when to use them

Leading Design

Leadership and guidance involves providing effective leadership and management through team motivation, decision making, risk management, mediation and professional development.

Awareness Leading Design

You can:

  • explain the role of user-centred design in an organisation
  • describe typical leadership responsibilities in design
  • identify leaders in your organisation that designers need to work with

The Professional Body Responsible for this job family is BCS. This job role profile was created in collaboration with BCS, using Role Model Plus.

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