Associate Infrastructure Engineer

Summary

As a trainee, you will work in an established team and support infrastructure engineers in their daily work, under their direction.

Background

Background Components

Description Background

Displays a responsible attitude to following procedures, keeping records, and caring for equipment and other assets. Shows ability to carry out simple oral or written instructions efficiently and reliably.

Prior Knowledge and Skills

Work Activity Components

Title Details

Incident management

Under guidance, takes appropriate action to handle and resolve requests for support or advice.

Automation tools

Under supervision, administers job queues to ensure efficient job throughput and output processing.

Physical design and operational requirements

Translates simple logical designs into physical designs taking account of the target environment and any potential safety-related aspects.

Logical design

Produces simple logical network designs showing, for example, topologies and components. Identifies and applies common processes.

Supplier performance

Assists in the collection and reporting on supplier performance data. Escalates problems to more experienced colleagues.

Communication and liaison

Assists with the routine day to day communication between the organisation and suppliers.

Knowledge/Skills

Knowledge/Skills Components

Title Depth Details Type

Attention to Detail

Applying specific quality standards to all tasks undertaken to ensure that deliverables are accurate and complete.

Behavioural Skills

Verbal Expression

Communicating effectively using the spoken word.

Behavioural Skills

Written Expression

Communicating effectively in writing, such as reports and via emails.

Behavioural Skills

Teamwork

Working collaboratively with others to achieve a common goal.

Behavioural Skills

Networking and Communications

Aware of

The planning and management of the interaction between two or more networking systems, computers or other intelligent devices.

Technical Knowledge and Skills

Operating Systems

Aware of

System software that controls activities such as input, output, dynamic resource allocation, and error reporting, within the operation of a computer configuration.

Technical Knowledge and Skills

Programming Languages

Aware of

A set of codes and syntax (supported by software tools) that enables the unambiguous translation of specified functionality into source code for the creation of computer programs.

Technical Knowledge and Skills

Corporate, Industry and Professional Standards

Aware of

Applying standards, practices, codes, and assessment and certification programmes relevant to the IT industry, and the specific organisation or business domain.

Technical Knowledge and Skills

Telecommunications Protocols

Aware of

Rules for the inter-operation of networking components.

Technical Knowledge and Skills

Third Party IT Products and Services

Aware of

The IT products and/or services supplied to own organisation by external suppliers.

Technical Knowledge and Skills

Network Traffic Analysis

Aware of

Methods and techniques for the capture of traffic information (packet level) and the forensic analysis of this information into its constituent elements.

Technical Knowledge and Skills

Cloud/Virtualisation

Aware of

The principles and application of cloud/ virtualisation (including ownership, responsibilities and security implications). Use of tools and systems to manage virtualised environments.

Technical Knowledge and Skills

Wi-Fi

Aware of

The principles, functions and operation of WiFi components, routers, hubs and repeaters and the installation of WiFi hot-spots with appropriate use of security and encryption techniques.

Technical Knowledge and Skills

Safe Installation Practice

Aware of

The knowledge and ability to install and maintain hardware systems to operate within their planned specification in a way that ensures they are safe to use by those authorised to work with them.

Technical Knowledge and Skills

Network Data Security

Aware of

Network security and threat mitigation, including physical, electronic, firewalling, encryption, access, and authorisation; protecting data at rest and in transit; defending against viruses and malware; the impact of Big Data; and the integration of robust security controls into enterprise services and policies.

Technical Knowledge and Skills

Infrastructure/System Security

Aware of

The security threats and vulnerabilities that impact and/or emanate from system hardware, software and other infrastructure components, and relevant strategies, controls and activities to prevent, mitigate, detect and resolve security incidents affecting system hardware, software and other infrastructure components.

Technical Knowledge and Skills

Service Level Agreements

Aware of

The purpose and composition of a service level agreement (SLA); the relationship between an SLA, an OLA (Operational Level Agreement) and an underpinning contract for the supply of services.

Other Knowledge and Skills

Training Activities

Training Components

Title Details

Software Configuration

Installation, configuration and tuning of applications or systems software.

Wide Area Networks

Features and characteristics of networks configured over a wide area i.e. beyond the geographical boundaries of a single site.

Local Area Networks

Features and characteristics of local area networks relevant to installation and support of hardware and software components.

Security Awareness

Tools and techniques to help users and employees understand the role they play in helping to combat information security breaches and for IT and security professionals to prevent and mitigate risk.

PDAs

PDA Components

Title Details

Participation in Group Activities

Participating in group activities inside or outside of the working environment that can assist with the development of interpersonal skills.

Deputising

Standing in for supervisor or manager on a temporary basis during periods of absence.

Job Shadowing and Special Assignments

Undertaking temporary periods or secondments in other roles, inside or outside IT, particularly those that offer a new perspective on own function or exposure to other environments and cultures.

Gaining Knowledge of Employing Organisation

Gaining basic knowledge of the employing organisation, its business, structure, culture, policies, products/services, operations and terminology.

Gaining Knowledge of Surrounding Technical Areas

Gaining knowledge of IT activities in employing organisation external to own function.

Research Assignments

Exploring a topic which is not part of own normal responsibilities and presenting findings to colleagues and/or management

Involvement in Professional Body Activities

Attending meetings, seminars and workshops organised by professional body and reading published material, such as journals and web content.

Time Management

Undertaking learning and practice in the planning and organising of own activities.

Team Working

Undertaking learning and practice in the techniques of team and collaborative working. Gaining an understanding of the underlying concepts.

Communications

Undertaking learning and practice in oral and written communications, including report writing and presentation.

Qualifications

Qualification Components

Title Awarding Body

IT Apprenticeship – Network engineer (ST0127, Level 4)

Institute for Apprenticeships

FEDIP Associate Practitioner

FEDIP

Organisation Skills

Framework » Organisation
Category » Subcategory
Skill Name and Description Level

DDaT » IT Operations

IT Operations – Information security

You can maintain the security, confidentiality and integrity of information systems through compliance with relevant legislation and regulations. You can design, implement and operate controls and management strategies to allow this.

1 – Awareness

You can discuss information security and the security controls that can be used to mitigate security threats within solutions and services.

DDaT » IT Operations

IT Operations – IT infrastructure

You can support, design and implement infrastructure technologies and solutions. These can include computing, storage, networking, physical infrastructure, software, commercial-off-the-shelf software (COTS), and open source packages and solutions. They can also include virtual and cloud computing such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS).

1 – Awareness

You can support infrastructure solutions and services, and other computer, storage, networking, physical infrastructure, software, commercial-off-the-shelf software (COTS) and open source packages and solutions. You can support virtual and cloud computing, including Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS).

DDaT » IT Operations

IT Operations – Modern standards approach

You can apply a modern standards approach throughout automation and testing.

1 – Awareness

You can understand the importance of adopting a modern standards approach.

DDaT » IT Operations

IT Operations – Ownership and initiative

You can take ownership of problems and proactively resolve technical problems, ensuring that technical solutions continue to meet business requirements. You can take full accountability for the actions taken and decisions made.

1 – Awareness

You can show an awareness of problem resolution processes. You can pass problems on to your team.

DDaT » IT Operations

IT Operations – Problem management

You can understand and identify problems, analysing and helping to identify the appropriate solution. You can classify and prioritise problems, document their causes and implement remedies.

1 – Awareness

You can investigate problems in systems, processes and services, with an understanding of the level of a problem (for example, strategic, tactical or operational). You can contribute to the implementation of remedies and preventative measures.

DDaT » IT Operations

IT Operations – Systems design

You can create the specification and design of systems to meet defined business needs. You can work with business and technology stakeholders to translate business problems into technical designs. You can visualise the ideal user service and come up with design ideas and possible design approaches. You can effectively explore different approaches to solving problems.

1 – Awareness

You can assist as part of a team in the design of components of larger systems.

DDaT » IT Operations

IT Operations – Systems integration

You can identify integration points between systems and processes, designing data contracts and communication between the components. You can make use of modern design patterns that reduce risk and complexity where possible. You can perform integration tests as part of the development process, drawing on suitable testing frameworks and methodologies.

1 – Awareness

You can talk about the process of integrating systems and the challenges of designing, building and testing interfaces between systems.

DDaT » IT Operations

IT Operations – Technical understanding

You can demonstrate knowledge of the specific technologies necessary to fulfil the responsibilities and tasks of the role. You can apply the required breadth and depth of technical knowledge. You can actively keep informed of industry developments to make cost-effective use of new and emerging tools and technologies.

1 – Awareness

You can show an awareness of the relevant subject matter and a high level understanding of what it involves.

DDaT » IT Operations

IT Operations – Troubleshooting and problem resolution

You can think laterally to break a problem down into its component parts to identify and diagnose root causes, allowing problem resolution. You can troubleshoot and identify problems across different technology capabilities that can include computing, storage, networking, physical infrastructure, software, commercial-off-the-shelf software (COTS), and open source packages and solutions. They can also include virtual and cloud computing such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS).

1 – Awareness

You can show an awareness of different technology capabilities. You can demonstrate basic troubleshooting capability.

This job role profile was created in collaboration with BCS, using Role Model Plus. BCS is the professional body that has the responsibility of updating this job family.

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