Summary
As a trainee, you will work in an established team and support infrastructure engineers in their daily work, under their direction.
Background
| Description | Background |
|---|---|
| Displays a responsible attitude to following procedures, keeping records, and caring for equipment and other assets. Shows ability to carry out simple oral or written instructions efficiently and reliably. | Prior Knowledge and Skills |
Work Activity Components
| Title | Details |
|---|---|
| Physical design and operational requirements (NTDS) (Level Three) | Translates simple logical designs into physical designs taking account of the target environment and any potential safety-related aspects. |
| Logical design (NTDS) (Level Three) | Produces simple logical network designs showing, for example, topologies and components. Identifies and applies common processes. |
| Automation tools (ITOP)(Level One) | Under supervision, administers job queues to ensure efficient job throughput and output processing. |
| Incident management (ITOP)(Level One) | Under guidance, takes appropriate action to handle and resolve requests for support or advice. |
| Communication and liaison (SUPP)(Level One) | Assists with the routine day to day communication between the organisation and suppliers. |
| Supplier performance (SUPP)(Level One) | Assists in the collection and reporting on supplier performance data. Escalates problems to more experienced colleagues. |
Behavioural Skills
| Title | Details |
|---|---|
| Attention to Detail | Applying specific quality standards to all tasks undertaken to ensure that deliverables are accurate and complete. |
| Teamwork | Working collaboratively with others to achieve a common goal. |
| Verbal Expression | Communicating effectively using the spoken word. |
| Written Expression | Communicating effectively in writing, such as reports and via emails. |
Technical Skills
| Title | Details | Depth |
|---|---|---|
| Corporate, Industry and Professional Standards | Applying relevant standards, practices, codes, and assessment and certification programmes to the specific organisation or business domain. | Aware of |
| Network Data Security | Network security and threat mitigation, including physical, electronic, firewalling, encryption, access, and authorisation; protecting data at rest and in transit; defending against viruses and malware; the impact of Big Data; and the integration of robust security controls into enterprise services and policies. | Aware of |
| Network Traffic Analysis | Methods and techniques for the capture of traffic information (packet level) and the forensic analysis of this information into its constituent elements. | Aware of |
| Networking and Communications | The planning and management of the interaction between two or more networking systems, computers or other intelligent devices. | Aware of |
| Safe Installation Practice | The knowledge and ability to install and maintain hardware systems to operate within their planned specification in a way that ensures they are safe to use by those authorised to work with them. | Aware of |
| Wi-Fi | The principles, functions and operation of WiFi components, routers, hubs and repeaters and the installation of WiFi hot-spots with appropriate use of security and encryption techniques. | Aware of |
| Cloud/Virtualisation | The principles and application of cloud/ virtualisation (including ownership, responsibilities and security implications). Use of tools and systems to manage virtualised environments. | Aware of |
| Infrastructure/System Security | The security threats and vulnerabilities that impact and/or emanate from system hardware, software and other infrastructure components, and relevant strategies, controls and activities to prevent, mitigate, detect and resolve security incidents affecting system hardware, software and other infrastructure components. | Aware of |
| Operating Systems | System software that controls activities such as input, output, dynamic resource allocation, and error reporting, within the operation of a computer configuration. | Aware of |
| Programming Languages | A set of codes and syntax (supported by software tools) that enables the unambiguous translation of specified functionality into source code for the creation of computer programs. | Aware of |
| Telecommunications Protocols | Rules for the inter-operation of networking components. | Aware of |
| Third Party IT Products and Services | The IT products and/or services supplied to own organisation by external suppliers. | Familiar with |
Other Skills
| Title | Details | Depth |
|---|---|---|
| Service Level Agreements | The purpose and composition of a service level agreement (SLA); the relationship between an SLA, an OLA (Operational Level Agreement) and an underpinning contract for the supply of services. | Aware of |
Training
| Title | Details |
|---|---|
| Local Area Networks | Features and characteristics of local area networks relevant to installation and support of hardware and software components. |
| Security Awareness | Tools and techniques to help users and employees understand the role they play in helping to combat information security breaches and for IT and security professionals to prevent and mitigate risk. |
| Software Configuration | Installation, configuration and tuning of applications or systems software. |
| Wide Area Networks | Features and characteristics of networks configured over a wide area i.e. beyond the geographical boundaries of a single site. |
Professional Development Activity (PDA)
| Title | Details | PDA Group |
|---|---|---|
| Communications | Undertaking learning and practice in oral and written communications, including report writing and presentation. | Developing Professional Skills |
| Deputising | Standing in for supervisor or manager on a temporary basis during periods of absence. | Broadening Activities |
| Gaining Knowledge of Employing Organisation | Gaining basic knowledge of the employing organisation, its business, structure, culture, policies, products/services, operations and terminology. | Increasing Knowledge |
| Gaining Knowledge of Surrounding Technical Areas | Gaining knowledge of IT activities in employing organisation external to own function. | Increasing Knowledge |
| Involvement in Professional Body Activities | Attending meetings, seminars and workshops organised by professional body and reading published material, such as journals and web content. | Participation in Professional Activities |
| Job Shadowing and Special Assignments | Undertaking temporary periods or secondments in other roles, particularly those that offer a new perspective on own function or exposure to other environments and cultures. | Broadening Activities |
| Participation in Group Activities | Participating in group activities inside or outside of the working environment that can assist with the development of interpersonal skills. | Broadening Activities |
| Research Assignments | Exploring a topic which is not part of own normal responsibilities and presenting findings to colleagues and/or management | Increasing Knowledge |
| Team Working | Undertaking learning and practice in the techniques of team and collaborative working. Gaining an understanding of the underlying concepts. | Developing Professional Skills |
| Time Management | Undertaking learning and practice in the planning and organising of own activities. | Developing Professional Skills |
Qualification Components
| Title | Awarding Bodies |
|---|---|
| IT Apprenticeship Network engineer (ST0127, Level 4) | Institute for Apprenticeships and Technical Education |
| FEDIP Associate Practitioner | The Federation for Informatics Professionals |
Government Digital and Data Profession Capability Framework Skills
| Skill | Level |
|---|---|
|
Information security Information security involves maintaining the security, confidentiality and integrity of information. |
Awareness Information security You can:
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IT infrastructure IT infrastructure involves ensuring systems and processes are available, adaptable, reliable and secure. |
Awareness IT infrastructure You can:
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Modern development standards Modern development standards involves using the latest technologies and best practices to improve the quality of the software development process. |
Awareness Modern development standards You can:
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Ownership and initiative |
Awareness Ownership and initiative You can: show an awareness of problem resolution processes pass problems on to your team |
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Problem management Problem management involves anticipating and identifying problems in systems, processes or services, and ensuring appropriate solutions are implemented. |
Awareness Problem management You can:
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Systems design IT systems analysis involves assessing current systems and implementing new ones, to improve the performance and efficiency of an organisation's applications. |
Awareness Systems design You can: assist as part of a team in the design of components of larger systems |
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Systems integration Systems integration involves identifying points of connection between different systems and processes, or opportunities to combine them, and designing how the components communicate. |
Awareness Systems integration You can:
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Technical understanding |
Awareness Technical understanding You can: show an awareness of the relevant subject matter and a high level understanding of what it involves |
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Troubleshooting and problem resolution |
Awareness Troubleshooting and problem resolution You can: show an awareness of different technology capabilities demonstrate basic troubleshooting capability |
The Professional Body Responsible for this job family is BCS. This job role profile was created in collaboration with BCS, using Role Model Plus.