Associate Delivery Manager


At this role level, you will:

work on a small or mature Agile team

learn on the job

potentially work alongside a delivery manager on a larger team, shadowing and providing support, or working to deliver an element under guidance and mentorship

Work Activity Components

Title Details
Agile working (Level 4) Assist in training teams on agile methods and contributes to the development of agile teams to ensure effective outcomes for the organisation.
Workshop design (Level 4) Designs simple, and/or contributes to the design of multi-event, workshops to solve workplace performance problems or improve team or individual effectiveness.

Behavioural Skills

Title Details
Analytical Thinking Acquiring a proper understanding of a problem or situation by breaking it down systematically into its component parts and identifying the relationships between these parts. Selecting the appropriate method/tool to resolve the problem and reflecting critically on the result, so that what is learnt is identified and assimilated.
Flexibility Taking account of new information or changed circumstances and/or business requirements and modifying response to a problem or situation accordingly.
Interacting with People Establishing relationships, contributing to an open culture and maintaining contacts with people from a variety of backgrounds and disciplines. Effective, approachable and sensitive communicator in different communities and cultures. Ability to adapt style and approach to meet the needs of different audiences.

Technical Skills

Title Details Depth
Business Analysis Techniques Applying techniques that help investigating, analysing, modelling and recording a business area or system of interest. Aware of
DevOps The collaborative approach consisting of agile practices, processes, and procedures designed to facilitate rapid IT service and product delivery. DevOps emphasizes people (and culture) and seeks to improve collaboration between development (Dev) and operations (Ops) teams with the aim of shortening the systems development life cycle to provide continuous release of high-quality software. Aware of

Other Skills

Title Details Depth
Project Planning and Control Techniques Methods and techniques associated with planning and monitoring progress of projects. Aware of
Requirements Management Techniques The techniques applied to the documentation, analysis, and prioritisation of stakeholder requirements; their agreement, change control, and communication. Aware of


Title Details
Facilitation Methods and techniques for managing (or facilitating) a meeting or group session (both face-to-face and online) and then through a series of planned activities the creation, by consensus, of products (e.g. lists of business issues, requirements, technical options, etc.).
Security Awareness Tools and techniques to help users and employees understand the role they play in helping to combat information security breaches and for IT and security professionals to prevent and mitigate risk.

Professional Development Activity (PDA)

Title Details PDA Group
Deputising Standing in for supervisor or manager on a temporary basis during periods of absence. Broadening Activities
Job Shadowing and Special Assignments Undertaking temporary periods or secondments in other roles, inside or outside IT, particularly those that offer a new perspective on own function or exposure to other environments and cultures. Broadening Activities
Research Assignments Exploring a topic which is not part of own normal responsibilities and presenting findings to colleagues and/or management Increasing Knowledge
Gaining Knowledge of Activities of Employing Organisation Developing an understanding of the potentially diverse range of activities (service, governance, administrative, regulatory, commercial, charitable, industrial, etc.) undertaken by the employing organisation. Increasing Knowledge
Gaining Knowledge of IT Concepts and Techniques Undertaking study, learning and, where possible, practice in IT concepts and techniques external to own function. Increasing Knowledge
Participation in Professional Body Affairs Taking an active part in professional body affairs at branch, specialist group, committee or board level. Participation in Professional Activities

Organisational Skill Name and Description

Framework Skill Level
Government Digital and Data Profession Capability Framework

Agile and Lean practices

Accessibility involves ensuring your service can be used by as many people as possible, including those with impaired vision, motor difficulties, cognitive impairments, learning disabilities and deafness.

Working Agile and Lean practices

You can: demonstrate experience in applying Agile principles in practice provide a clear, open and transparent framework in which teams can deliver show an awareness of Agile tools and are starting to use them intelligently visualise and make visible the work of the team

Government Digital and Data Profession Capability Framework

Commercial management

Coding and scripting involves designing, writing and iterating code and scripts from prototype to production.

Working Commercial management

You can: act as the point of contact for contracted suppliers understand appropriate internal contacts and processes within a government department understand how and when third parties should be brought into digital, data and technology projects

Government Digital and Data Profession Capability Framework

Communicating between the technical and non-technical

Working Communicating between the technical and non-technical

You can: communicate effectively with technical and non-technical stakeholders support and host discussions within a multidisciplinary team, with potentially difficult dynamics be an advocate for the team externally, and can manage differing perspectives

Government Digital and Data Profession Capability Framework

Financial management

Awareness Financial management

You can: understand the financial impact of the work you do and how cost and budgets are created

Government Digital and Data Profession Capability Framework

Life cycle perspective

Leadership and guidance involves providing effective leadership and management through team motivation, decision making, risk management, mediation and professional development

Awareness Life cycle perspective

You can: understand how the needs of the team and the product vary across the stages of the product life cycle

Government Digital and Data Profession Capability Framework

Maintaining delivery momentum

Working Maintaining delivery momentum

You can: actively address internal risks and issues and know when to escalate them set the team cadence and tempo, ensuring it is sustainable track, manage, escalate and communicate dependencies actively remove or minimise risks, issues or dependencies where possible understand how the risks, issues or dependencies impact the work of a team

Government Digital and Data Profession Capability Framework

Making a process work

Delivery management involves improving the speed and efficiency with which products and services are developed.

Working Making a process work

You can: guide teams to focus on the output rather than the process help the team to find a process that works for them support teams in establishing a process

Government Digital and Data Profession Capability Framework


Performance measurement involves collecting and interpreting data to identify how a team, product or service is performing.

Awareness Planning

You can: understand the importance of planning and forecasting show an awareness of the different ways to develop a plan

Government Digital and Data Profession Capability Framework

Team dynamics and collaboration

Systems integration involves identifying points of connection between different systems and processes, or opportunities to combine them, and designing how the components communicate.

Awareness Team dynamics and collaboration

You can: explain the importance of team dynamics, collaboration and empowering delivery teams understand the importance of feedback

Qualification Components

Title Awarding Bodies
FEDIP Associate Practitioner

FEDIP - The Federation for Informatics Professionals in Health and Care

BCS Foundation Certificate in Agile

BCS - The Chartered Institute of IT

The Professional Body Responsible for this job family is BCS. This job role profile was created in collaboration with BCS, using Role Model Plus.

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