Accessibility Specialist


An accessibility specialist can support teams in creating accessible services. At this role level, you will:

coach and mentor more junior colleagues

support in providing training materials and learning content

perform accessibility audits

engage with and contribute to the cross-government accessibility community

Work Activity Components

Title Details
Acceptance tests (Level 4) UNAN Specifies measurable criteria for the required usability and accessibility of the system, products and services. Assists clients/users in defining user experience acceptance tests for automated systems, against the measurable criteria.
Involve, synthesise and inform (Level 4) (User Research) Supports synthesis of findings and the creation of insights, reports and presentations to inform decision making and drive actions.

Behavioural Skills

Title Details
Attention to Detail Applying specific quality standards to all tasks undertaken to ensure that deliverables are accurate and complete.
Interacting with People Establishing relationships, contributing to an open culture and maintaining contacts with people from a variety of backgrounds and disciplines. Effective, approachable and sensitive communicator in different communities and cultures. Ability to adapt style and approach to meet the needs of different audiences.
Teamwork Working collaboratively with others to achieve a common goal.

Technical Skills

Title Details Depth
Corporate, Industry and Professional Standards Applying standards, practices, codes, and assessment and certification programmes relevant to the IT industry, and the specific organisation or business domain. Familiar with
Systems Ergonomics and Iterative Design Iterative methods and techniques to allocate and optimise the division of functions between the human, machine and organisational elements of IT systems and the functions themselves in terms of ergonomic impact. Systematic and iterative design of the physical and cognitive interfaces to create an effective user experience in a software system, product or service with attention paid to variety of locations and access devices employed by users. Familiar with

Other Skills

Title Details Depth
Presentation Techniques Methods and techniques for delivering effective and accessible presentations, either face-to-face or online within various contexts and to a variety of audiences. Familiar with
Project Planning and Control Techniques Methods and techniques associated with planning and monitoring progress of projects. Aware of


Title Details
Information and Data Modelling Tools and techniques used to investigate, analyse and model the structure, relationships and use of data and information within an organisation.
Human Factors Techniques Methods and techniques for understanding human needs and limitations and for designing usable, accessible and ergonomically sound systems. Examples: Human-Computer Interaction (HCI) approaches and iterative design methods and accessibility. Recognising ever evolving user expectations for use of a variety of access devices and locations and opportunities for environmental savings e.g. reducing office space, travel, etc.
Security Awareness Tools and techniques to help users and employees understand the role they play in helping to combat information security breaches and for IT and security professionals to prevent and mitigate risk.

Professional Development Activity (PDA)

Title Details PDA Group
Deputising Standing in for supervisor or manager on a temporary basis during periods of absence. Broadening Activities
Job Shadowing and Special Assignments Undertaking temporary periods or secondments in other roles, inside or outside IT, particularly those that offer a new perspective on own function or exposure to other environments and cultures. Broadening Activities
Research Assignments Exploring a topic which is not part of own normal responsibilities and presenting findings to colleagues and/or management Increasing Knowledge
Gaining Knowledge of Activities of Employing Organisation Developing an understanding of the potentially diverse range of activities (service, governance, administrative, regulatory, commercial, charitable, industrial, etc.) undertaken by the employing organisation. Increasing Knowledge
Gaining Knowledge of IT Concepts and Techniques Undertaking study, learning and, where possible, practice in IT concepts and techniques external to own function. Increasing Knowledge
Participation in Professional Body Affairs Taking an active part in professional body affairs at branch, specialist group, committee or board level. Participation in Professional Activities
Negotiating and Influencing Undertaking learning and practice of negotiating with and influencing others. Developing Professional Skills

Organisational Skill Name and Description

Framework Skill Level
Government Digital and Data Profession Capability Framework

Communicating information

Communication involves conveying information using the most effective medium and language for the audience.

Working Communicating information

You can: listen to the needs of design and business stakeholders and interpret information take part in discussions within a multidisciplinary team be an advocate for the team externally, and can manage differing perspectives shape and share communications relevant to the audience

Government Digital and Data Profession Capability Framework


Collaboration in the DDaT Profession typically involves working in a multidisciplinary project team, and contributing to working groups and wider professional communities. It requires a broad understanding of the technologies, principles and perspectives of related professions.

Working Consultancy

You can: provide advice, guidance and recommendations based on your specialist knowledge and experience propose methodologies to follow and approaches to implementation frame problems so they can easily be understood, and troubleshoot where required, to support the business in operating more effectively

Government Digital and Data Profession Capability Framework

Governance and assurance (accessibility)

Governance and assurance involves defining and ensuring adherence to an organisation's quality control and compliance processes.

Working Governance and assurance (accessibility)

You can: analyse and provide feedback on governance and project documents, and on governance boards, according to a predefined framework, assessing them against accessibility standards

Government Digital and Data Profession Capability Framework

Leadership and guidance

IT infrastructure involves ensuring systems and processes are available, adaptable, reliable and secure.

Working Leadership and guidance

You can: contribute to best practice guidelines understand the sustainability and consequences of your decisions and can make decisions characterised by managed levels of risk and complexity resolve technical disputes between wider peers and indirect stakeholders, taking into account all views and opinions

Government Digital and Data Profession Capability Framework

Technical understanding (accessibility)

Accessibility involves ensuring your service can be used by as many people as possible, including those with impaired vision, motor difficulties, cognitive impairments, learning disabilities and deafness.

Practitioner Technical understanding (accessibility)

You can: demonstrate knowledge and communicate the requirements of accessibility standards and legislation advocate appropriate technical solutions to a range of accessibility issues perform detailed audits of websites, services and documents, and document findings clearly for others to work from be an advocate for the people affected by accessibility barriers across the department provide introductory awareness and training about accessibility demonstrate confidence using one or more assistive technologies, and knowledge of others

Government Digital and Data Profession Capability Framework


Testing involves ensuring that requirements have been fully met by using appropriate tools and techniques to verify that a product or service works.

Working Testing

You can: review requirements and specifications, and define test conditions identify issues and risks associated with work analyse and report test activities and results

Government Digital and Data Profession Capability Framework

User focus

User focus involves understanding the user needs to develop a detailed understanding of the problems that need to be solved.

Working User focus

You can: identify and engage with users or stakeholders to collate user needs evidence understand and define research that fits user needs use quantitative and qualitative data about users to turn user focus into outcomes

Qualification Components

Title Awarding Bodies
FEDIP Practitioner FEDIP - The Federation for Informatics Professionals in Health and Care
CXA - Certified User Experience Analyst Human Factors International

The Professional Body Responsible for this job family is BCS. This job role profile was created in collaboration with BCS, using Role Model Plus.

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