Provides technical and operational input to the development of the technology strategy to support the effective implementation of clinical safety.
SFIA Skills: Technology management
Service improvement (Level 6) (ITMG)
Identifies opportunities to enhance clinical safety through service improvements and aligns the contribution of systems and services to clearly stated clinical safety targets.
Service development (Level 6) (ITMG)
Engages with and influences senior level stakeholders and project teams throughout the service development lifecycle. Ensures that clinical safety requirements are embedded into design and new or changed digital health technologies are managed to provide agreed levels of clinical safety.
Incident management (ITOP)(Level Five)
Reviews incidents and breaches of service level agreements. Reports on findings and initiates improvement actions.
Automation tools (ITOP)(Level Five)
Investigates and manages the adoption of tools, techniques and processes (including automation) for the management of systems and services.
Incident management (ITOP)(Level Four)
Responds to operational incidents and contributes to their resolution, checking that they are managed in accordance with agreed standards and procedures.
Automation tools (ITOP)(Level Four)
Configures tools to automate the provisioning, testing and deployment of new and changed infrastructure.
Incident management (ITOP)(Level Three)
Responds to calls and enquiries from service desk, users, specialists and others and takes appropriate action, within defined limits of responsibility or area of specialism, to deal with processing priorities. Accepts escalations and initiates support action.
Automation tools (ITOP)(Level Three)
Uses a wide range of automated tools to maintain operational compliance, deliver configuration and provisioning services, and mitigate threats to the organisation’s IT infrastructure and/or data.
Incident management (ITOP)(Level Two)
Responds to support calls and enquiries from service desk, users, specialists and others. Takes appropriate action, within defined limits of responsibility or area of specialism, to deal with processing priorities.
Automation tools (ITOP)(Level Two)
Modifies queuing parameters and job priorities within defined limits, to improve job throughput or the processing of output.
Automation tools (ITOP)(Level One)
Under supervision, administers job queues to ensure efficient job throughput and output processing.
Incident management (ITOP)(Level One)
Under guidance, takes appropriate action to handle and resolve requests for support or advice.
Request progress (ASUP) (Level 2)
Monitors the progress of requests for application support and keeps users and other interested parties are informed.
Performance monitoring and improvement (ASUP) (Level 2)
Under direction (and in accordance with agreed procedures) assists in monitoring applications and collecting agreed performance statistics. May assist in capturing user feedback for subsequent analysis.
Application maintenance (ASUP) (Level 2)
Working closely with more senior colleagues (and in accordance with agreed procedures) assists with specified routine maintenance procedures. This may include making modifications to system parameters, devising permanent or temporary corrections and workarounds or site-specific enhancements, reconfiguring systems, maintaining application data, providing guidance or training to users or operations staff, and creating or updating documentation. Ensures all work is carried out and documented in accordance with required standards, methods and procedures.
Application support requests (ASUP) (Level 2)
Receives and logs requests for application support from the service desk, developers, other specialist areas and/or users, in accordance with agreed procedures.
Service development (Level 5) (ITMG)
Influences design and development of new and changed systems and services to optimise operational efficiency. Contributes to definition of associated standards and techniques. Recommends operational and maintenance acceptance of new systems and services. Contributes to KPIs for system acceptance and monitoring.