Communicates with internal and external stakeholders to convey clinically relevant information relating to digital health systems, particularly where changes are complex, sensitive, or contentious. Applies advanced communication and interpersonal skills to ensure clear articulation of clinical safety risks, negotiates appropriate mitigations, and influences decision-making across diverse stakeholder groups and seniority levels.
SFIA Skills: Stakeholder relationship management (RLMT)
Develops and builds effective relationships (RLMT) (Level 6)
Develops and maintains collaborative relationships with frontline staff and managers to support shared understanding of clinical risk and patient safety in the deployment and use of digital health technologies.
Develops and builds effective relationships (RLMT) (Level 4)
Works with customers and stakeholders, seeking to develop and enhance relationships
Develops and builds effective relationships (RLMT) (Level 5)
Facilitates open communication and discussion between stakeholders, acting as a single point of contact by developing, maintaining and working to stakeholder engagement strategies and plans.
Stakeholder feedback (Level 5)
Provides informed feedback to assess and promote understanding. Monitors the level of client satisfaction and responds to queries, complaints and requests.
Stakeholder engagement (Level 5)
Identifies the communications and relationship needs of stakeholder groups. Translates communications/stakeholder engagement strategies into specific activities and deliverables.