Works with customers and stakeholders, seeking to develop and enhance relationships
SFIA Skills: Stakeholder relationship management (RLMT)
Develops and builds effective relationships (Level 5)
Facilitates open communication and discussion between stakeholders, acting as a single point of contact by developing, maintaining and working to stakeholder engagement strategies and plans.
Stakeholder feedback (Level 5)
Provides informed feedback to assess and promote understanding. Monitors the level of client satisfaction and responds to queries, complaints and requests.
Stakeholder engagement (Level 5)
Identifies the communications and relationship needs of stakeholder groups. Translates communications/stakeholder engagement strategies into specific activities and deliverables.