Collates evidence to support reviews of compliance with standards, statutory controls, or management directives.
SFIA Skills: Stakeholder management
Develops and builds effective relationships (RLMT) (Level 4)
Works with customers and stakeholders, seeking to develop and enhance relationships
Travel (Level 2)
Under direction, and within standard guidelines, sources options and confirms travel and accommodation arrangements.
Admin support (Level 2)
Assists with a range of administration tasks.
Communications (Level 2)
Communicates effectively by competent use of email, telephone, written and face-to-face communication according to guidelines and customer care standards. Acts as a touchpoint for internal and external contacts.
Diary/meeting management (Level 2)
Organises meetings providing all relevant paperwork on time. Responsible for the production and distribution of the agenda and minutes of meetings.
Information handling (Level 2)
Maintains team filing and administration systems.
Review findings (Level 3)
Collates evidence and examines for compliance with standards, statutory controls, or management directives. Identifies, escalates and documents issues of non-compliance.
Develops and builds effective relationships (Level 5)
Facilitates open communication and discussion between stakeholders, acting as a single point of contact by developing, maintaining and working to stakeholder engagement strategies and plans.
Stakeholder feedback (Level 5)
Provides informed feedback to assess and promote understanding. Monitors the level of client satisfaction and responds to queries, complaints and requests.
Stakeholder engagement (Level 5)
Identifies the communications and relationship needs of stakeholder groups. Translates communications/stakeholder engagement strategies into specific activities and deliverables.