Ensures that resources and tools are in place to conduct benchmarking across the supply chain.
SFIA Skills: Relationships and engagement
Service improvements and collaboration (SUPP)(Level 6)
Creates an environment in which the organisation and its suppliers collaborate to their mutual benefit, ensuring positive and effective working relationships are developed and maintained across the supply chain.
Risk management and governance (SUPP)(Level 6)
Manages risks and assures the quality of the services delivered by suppliers
Incidents, problems and disputes (SUPP)(Level 6)
Assures that the quality of the services delivered by suppliers meet contractual commitments and business needs.
Communication and liaison (SUPP)(Level 6)
Defines the approach and acts as the high-level point of contact between the customer and internal or external supplier organisations, ensuring that users in own organisation deal with supplier within the terms and conditions of the contract, and that all communications between suppliers and users within own organisation take place effectively, efficiently and in a timely manner. Is the final point of escalation for most significant issues or problems raised by the suppliers, users or own staff, and arbitrates in situations where the team members feel unable to deal with the issue themselves without more senior management support or advice
Strategy, policy and standards (SUPP)(Level 5)
Maintains a broad understanding of the commercial IT environment, how the organisation sources, deploys and manages external partners and when it is appropriate to use in-house resource. Advises on policy and procedures covering the selection of suppliers, tendering and procurement.
Supplier performance (SUPP)(Level Five)
Performs benchmarking and makes use of supplier performance data to ensure that supplier performance is properly monitored and regularly reviewed.
Service improvements and collaboration (SUPP)(Level Five)
Manages the implementation of supplier service improvement actions. Uses suppliers’ expertise to support and inform development roadmaps.
Incidents, problems and disputes(SUPP)(Level Five)
Manages operational relationships between suppliers. Ensures potential disputes or conflicts are raised at an early stage, with clear escalation paths for resolving them.
Communication and liaison (SUPP)(Level Five)
Ensures that users in own organisation are aware of the terms and conditions of contracts and deal appropriately with suppliers, resolving any disputes or conflicts. Facilitates good communications between suppliers and users within own organisation.
Supplier performance (SUPP)(Level Four)
Collects supplier performance data (quantitative and qualitative), and investigates problems.
Incidents, problems and disputes (SUPP)(Level Four)
Engages proactively and collaboratively with suppliers to resolve incidents, problems, or unsatisfactory performance.
Communication and liaison (SUPP)(Level Four)
Acts as the liaison between the organisation and supplier, both internal and external, owning the contract relationship on behalf of the customer organisation, enabling all communications to take place effectively and efficiently.
Supplier performance (SUPP)(Level Three)
Collects, reviews and reports on supplier performance data.
Incidents, problems and disputes(SUPP)(Level Three)
Supports resolution of supplier related incidents, problems, or unsatisfactory performance. Resolves problems, or escalates them to more experienced colleagues.
Communication and liaison (SUPP)(Level Three)
Acts as routine contact point between organisation and suppliers.
Supplier performance (SUPP)(Level One)
Assists in the collection and reporting on supplier performance data. Escalates problems to more experienced colleagues.
Communication and liaison (SUPP)(Level One)
Assists with the routine day to day communication between the organisation and suppliers.
Review findings (Level 2)
Collates evidence to support reviews of compliance with standards, statutory controls, or management directives.
Develops and builds effective relationships (RLMT) (Level 4)
Works with customers and stakeholders, seeking to develop and enhance relationships
Travel (Level 2)
Under direction, and within standard guidelines, sources options and confirms travel and accommodation arrangements.
Admin support (Level 2)
Assists with a range of administration tasks.
Communications (Level 2)
Communicates effectively by competent use of email, telephone, written and face-to-face communication according to guidelines and customer care standards. Acts as a touchpoint for internal and external contacts.
Diary/meeting management (Level 2)
Organises meetings providing all relevant paperwork on time. Responsible for the production and distribution of the agenda and minutes of meetings.
Information handling (Level 2)
Maintains team filing and administration systems.
Review findings (Level 3)
Collates evidence and examines for compliance with standards, statutory controls, or management directives. Identifies, escalates and documents issues of non-compliance.
Develops and builds effective relationships (Level 5)
Facilitates open communication and discussion between stakeholders, acting as a single point of contact by developing, maintaining and working to stakeholder engagement strategies and plans.
Stakeholder feedback (Level 5)
Provides informed feedback to assess and promote understanding. Monitors the level of client satisfaction and responds to queries, complaints and requests.
Stakeholder engagement (Level 5)
Identifies the communications and relationship needs of stakeholder groups. Translates communications/stakeholder engagement strategies into specific activities and deliverables.