SFIA Skills: Knowledge management (KNOW)

Maintains an awareness of current and emerging knowledge management methods, technologies and processes. Assesses their relevance and potential business value to establish the feasibility for inclusion in the knowledge management strategy.

Contributes to creation or review of a knowledge management capability, preparing background documents, cataloguing existing IT provision and describing the effectiveness of existing policies, strategies, processes and standards.

Maintains information handling procedures.

Works under supervision to transform information from one format/medium to another — includes reference data as appropriate.

Can advise clients/users on suitable knowledge management tools, processes and procedures. Advises on existing knowledge management artefacts.

Interrogates existing knowledge content to identify issues, risks and opportunities. Determines the effectiveness of data from a range of sources to determine the value and impact of using that data.

Maintains familiarity with all knowledge management processes, methods and techniques used to acquire, capture, classify, store and maintain assets –including organisational policy, intellectual property rights and data protection legislation. Advises less-experienced colleagues, users and partners on these aspects of knowledge management.

In collaboration with clients/users, uses agreed tools, templates and standards to design and create knowledge management assets. Takes account of the special requirements of the visually impaired and hard of hearing. Takes account of security and sensitivity of data, information and knowledge and the processes that turn data into knowledge.

Uses appropriate tools to make controlled and verified knowledge assets available, extending the knowledge management directory scheme where necessary.

Liaises with clients/users and content authors to clarify details of knowledge asset, presents finished knowledge asset definition, and catalogues the asset.

Supports changes to work practices to support capture and use of knowledge. Works with teams to embed knowledge as a habit, and reinforce uses of tools and techniques.

Supports the maintenance and implementation of information and knowledge asset handling procedures.

Uses agreed tools, templates and standards to create knowledge assets specifying their value and use and ensuring that automated processes are in place to maintain the asset.

Is responsible for the definition of how transformation of information from one format/medium to another occurs and assumptions made, and additional data used for the reference data.

Leads investigations into major options for providing knowledge enabling and new decision-making services, and recommends solutions.

Directs the support and governance framework for knowledge management to ensure that it is robust, secure and trusted, that access to information is controlled and that appropriate management metrics and measures are in place for the effective management of the operation.

Works with senior management within the organisation, directing the creation or review of knowledge management systems strategy to support the strategic requirements and change agenda of the organisation. Defines strategies, specifies requirements, commissions or conducts feasibility studies and produces strategic views of the organisation’s information and knowledge needs.

Maintains awareness of technology, industry and regulatory directions. Produces business cases for recommended new applications of information and insight, identifying the business impact of alternative strategies, the probability of satisfying organisation needs, the anticipated business benefits and the risks and consequences of failure.