Development and implementation – FEDIP Job Profiles

Policies, standards and guidelines (PROG)(Level 4)

Applies agreed standards and tools, to achieve well-engineered outcomes. Identifies issues related to software development activities. Proposes practical solutions to resolve issues.

Reviews and monitoring (PROG)(Level 4)

Participates in reviews of own work and leads reviews of colleagues’ work.

Methods and tools(USEV)(Level 6)

Champions high standards in all aspects of the interaction between users and the organisation’s systems, products and services including involvement of users in evaluation activities.

Planning and leadership (PROG)(Level 6)

Plans and leads software construction activities for strategic, large and complex development projects.

Reviews and monitors (PROG) (Level 6)

Assesses effectiveness of organisational policies, standards and guidelines for software delivery.

Policy, standards and guidelines (PROG)(Level 6)

Develops organisational policies, standards and guidelines for software construction and refactoring.

Web interfaces (ICPM)(Level 5)

Selects and uses appropriate tools and techniques to provide web interfaces to new and existing applications. Is able to advise clients/users and developers on technical matters relating to such interfaces.

Specification and procurement (ICPM)(Level 5)

Understands the range of publishing options available and advises on specification and procurement, taking account of the key costs and benefits of different channels and applying objective measures of effectiveness.

Web pages and sites (Level 5)

Uses appropriate tools to make finished content available on servers for all relevant channels. Specifies appropriate web server hardware and network connectivity for large sites. Selects, installs and configures web server software, taking into account performance, reliability and security considerations. Liaises with the relevant authorities for the registration of domain names when required.

Content publishing (ICPM)(Level 5)

Leads publishing activities and assignments, ensuring design of the overall structure and graphical style, as well as the publication processes, comply with agreed policies and strategies.

User-centred design (Level 5)

Moderates either one-to-one sessions or focus groups, guides discussions and builds rapport. Captures research data throughout sessions to ensure the recorded outcome is an accurate reflection of the session’s content to support user-centred design decision making.

Generative research (Level 5)

Determines the approaches to be used for encouraging user engagement in generative research in order to find opportunities for innovation in, and enhancement of, systems, products and services.

Approach USEV (Level 5)

Advises on what to evaluate, the type of evaluation to use (including user trials, surveys, assessments, measured tests and formal analyses) and the extent of user involvement required. Selects stakeholders and sample sizes for evaluations. Defines event structures for event analysis and ensures that event analysis is properly carried out.

Reviews and monitors PROG (Level 5)

Measures and monitors the application of project/team standards for software construction including software security.

Planning and leadership (PROG)(Level 5)

Takes technical responsibility across all stages and iterations of software development. Plans and drives software construction activities.

Reviews and monitoring (PROG)(Level 5)

Measures and monitors the application of project/team standards for software construction including software security.

Policy, standards and guidelines (PROG)(Level 5)

Contributes to the development of organisational policies, standards and guidelines for software development.

Content publishing (ICPM)(Level 3)

Uses content publishing systems to manage published content across different channels.

Test plans and evaluation of options (HCEV)(Level 3)

Constructs, interprets and executes test plans to verify accessibility and usability of completed systems.

User-centred design (URCH)(Level 3)

Conducts user journey mapping exercises and use them as a tool to support user-centred design decision making.

Reviews and monitoring (PROG)(Level 2)

Reviews own work. May be involved in peer review activities such as pair programming.

Standards and strategies (ICPM)(Level 6)

Develops strategies for the delivery of support information, including preferred media, rules for format of content, frameworks for the overall information structure, and graphical style for substantial, complex or high-profile web sites.

Content publishing (ICPM)(Level 6)

Develops the overall strategy for the delivery of information and knowledge, including preferred media, overall information structure, and rules for formatting content to meet the needs of the organisation and its desired audience(s).

User-centred design (Level 6)

Ensures that performance analysis data is combined with user research insights to better support design decision making.

Change management (USEV)(Level 3) Copy

Analyses change data and identifies issues to be addressed. Defines new user stories or requirements.

User evaluation (USEV)(Level 3)

Administers a range of evaluations, recording data and feedback. Evaluates design options and prototypes to obtain user feedback on requirements of developing systems, products or services.

Standards (USEV)(Level 3)

Checks devices, systems, products or services for adherence to the user stories or requirements, the applicable standards, guidelines, style guides and legislation.

Reviews and monitoring (PROG)(Level 3)

Collaborates in reviews of work with others as appropriate. May be involved in peer review activities such as pair programming. Monitors and reports on progress.

Content publishing (ICPM)(Level 1)

Uses established publishing processes according to appropriate guidelines, for example, to release, retire or convert content into a format suitable for publication.

Support and collation (ICPM)(Level 1)

Contributes, under instruction, to publication support activities and supports the collation of data.

Documentation and version control (PROG)(Level2)

Documents work in accordance with agreed standards. Applies version control in accordance with agreed procedures.

Policy, standards and guidelines (PROG)(Level 2)

Applies agreed standards and tools as required, to achieve a well-engineered result.

Management and leadership (DATM)(Level 6)

Takes overall responsibility for directing the operation of data management within the organisation and ensuring the provision of information that meets the business needs of the organisation.

Corporate data policy (DTAN)(Level 5)

Contributes to the development and maintenance of the corporate data management policy within the organisation.

Assurance of data structures and models (DTAN)(Level 5)

Manages the iteration, review and maintenance of data requirements and data models.

Data requirements documentation (DTAN)(Level 5)

Manages the investigation of corporate data requirements, documenting them according to the required standards utilising the prescribed methods and tools.

Advice and guidance (DTAN)(Level 5)

Sets standards for data modelling and design tools and techniques, advises on their application, and ensures compliance.

Product launch (Level 5) (PROD-f)

Coordinates trials and product launches and supports communications and training. Co-ordinates robust high-level plans for successful product launch. Optimises resources to gain the required impact and buying influence. Ensures risks, e.g. public reaction, are understood, quantified and mitigated.

Acceptance tests (Level 4) UNAN-F

Specifies measurable criteria for the required usability and accessibility of complex systems, products and services. Assists clients/users in defining user experience acceptance tests for complex automated systems, against the measurable criteria.

Policies and standards (Level 6) DESN

Develops organisational policies, standards, guidelines and methods for systems design. Drives adoption of and adherence to relevant policies, standards, strategies and architectures.

Components design (Level 3)

Designs components using appropriate modelling techniques following agreed architectures, design standards, patterns and methodology. Identifies and evaluates alternative design options and trade-offs.

Risk management (Level 5) (Content publishing)

Ensures the implications of publishing content are understood by all parties and ensures potential risks are mitigated.

Risk management (Level 4) (Content publishing)

Understands the implications of publishing content and manages the associated risks.

Risk management (Level 6) INCA

Implements risk management guidelines for content designers and creators to ensure that the implications of content publishing are taken into account and appropriate action undertaken to mitigate against any risks to the organisation.

Acceptance tests (Level 4) UNAN

Specifies measurable criteria for the required usability and accessibility of the system, products and services. Assists clients/users in defining user experience acceptance tests for automated systems, against the measurable criteria.

Collaboration (Level 6) User research

Collaborates with internal and external partners to facilitate effective user research.

Generative research (Level 6)

Champions user-centred design and secures organisational commitment to the significant involvement of users in research to achieve a deep understanding of their current and future needs.

Involve, synthesise and inform (Level 3) User research

Provides evidence drawn from data and research analysis to represent the user in product and design discussions.

Collaboration (Level 3) User research

Works closely with analytics and other insight colleagues to integrate customer data and research findings.

Involve, synthesise and inform (Level 3) User research

Provides evidence drawn from data and research analysis to represent the user in product and design discussions.

Collect, analyse and share (Level 3) User research

Documents and shares the outcomes of user research.

Content development (Level 5)

Develops and maintains content plans showing how the identified audience needs will be met.

Content production (Level 5)

Provides overall editorial control across the team or teams of content designers and authors, to ensure appropriate content, tone, brevity, consistency and re-use. Manages the overall editorial process adhering to deadlines and quotas laid out in the editorial calendar.

Risk management (Level 5) (Content Authoring)

Ensures the implications of publishing content are understood by content creators and designers. Ensures potential risks are identified and mitigated.

Content development (Level 4)

Designs the content and appearance of complex information deliverables (for example, collections of artefacts, which maybe spread across multiple mediums) in collaboration with clients and/or representatives of the intended audience(s).

Content production (Level 4)

Creates and evaluates complex, well-engineered deliverables, ensuring alignment with the agreed requirements, making optimal use of the chosen medium(s). Reviews work of other content designers and authors for consistency and accuracy, and takes responsibility for ensuring appropriate publication according to deadlines.

Risk management (Level 4) (Content authoring)

Understands the implications of publishing content and manages the associated risks.

Design, analysis and iterative development (Level 5)

Uses iterative approaches to rapidly incorporate user feedback into designs. Plans and drives user experience design activities providing expert advice and guidance to support adoption of agreed approaches.

Documentation (Level 5)

Ensures all work is documented using the appropriate standards, methods and tools, including prototyping tools where appropriate.

Documentation (Level 4)

Documents all work using required standards, methods and tools, including prototyping tools where appropriate.

Documentation (Level 3)

Documents all work using required standards, methods and tools, including prototyping tools where appropriate.

Design, analysis and iterative development (Level 6)

Plans and leads user experience design activities for strategic, large and complex programmes.

Lead and manage (Level 6)

Manages or co-ordinates design staff within the organisation.

New uses or new technologies (Level 6)

Develops systems designs requiring introduction of new technologies or new uses for existing technologies.

Design, analysis and iterative development (Level 4)

Designs and develop users’ digital and off-line tasks, interaction and interfaces to meet agreed usability and accessibility requirements. Translates concepts into outputs and prototypes and captures user feedback to improve designs.

Components design (Level 4)

Design, analysis and iterative development (Level 3)

Assists, as part of a team, in overall user experience design including for example: user interface (including colour, language, presentation, input methods, error handling and responses); user documentation; program specifications; and backup, recovery and restart procedures. Assists in the evaluation of design options and trade-offs.

Components design (Level 3)(FED:WA0242)

Designs simple components using appropriate modelling techniques following agreed architectures, design standards, patterns and methodology.

Content assurance (Level 6)

Protects and defends published content, its providence and source information by defining content policies to ensure their availability, integrity, authentication, confidentiality and non-repudiation. Ensures that these policies permit individuals to access only information and network facilities for which they are authorised.

Commitment and maturity (Level 6)

Obtains organisational commitment to policies, standards and strategies to deliver required usability, accessibility and security. Undertakes or initiates assessment of organisation’s maturity in usability and accessibility, and takes appropriate follow-up action.

Web pages and sites (Level 5)

Evaluates the documentation aspects of new business prospects, and develops plans, budgets and tenders for documentation work. Designs the overall information structure and graphical style for substantial, complex or high-profile web-sites, taking into account the target audience(s) and the objectives of the customer organisation. Takes full responsibility for the design of the structure and appearance of advanced web pages based on briefs from, and consultation with clients/users, taking full account of their expectations.

Procedures and tools (Level 5)

Selects tools, templates and standards appropriate to customer expectations – differentiating, for example, between needs such as optimisation and ease of modification.

Cost benefit and risk analysis (Level 5)

Ensures cost benefit and risk analysis is undertaken to provide input to development plans to take account of human factors in design decisions, including failure/degradation and contingency arrangements.

Visual design and branding (Level 5)

Integrates required visual design and branding into the user experience design activities.

Web usage data (Level 4)

In response to requests, which may be loosely defined, obtains and analyses web-site usage data from web analytics software, server logs or other sources, and presents it effectively.

Procedures and tools (Level 4)

Applies propriety guidelines and uses appropriate tools and techniques to provide publishing interfaces to new or existing platforms and applications.

Web pages and sites (Level 4)

In collaboration with clients/users, uses agreed tools, templates and standards to design and create complex, well-designed and engineered web pages with specified structure and appearance. Takes account of the special requirements of the visually impaired and hard of hearing. Takes account of bandwidth and browser compatibility issues. Tests pages and corrects coding errors.

Cost benefit and risk analysis (Level 4)

Provides input to cost benefit analyses, risk analyses and development plans to take account of human factors in design decisions, including failure/degradation and contingency arrangements.

Visual design and branding (Level 4)

Interprets and follows visual design and branding guidelines to create consistent and impactful user experience.

Web usage data (Level 3)

In response to complex requests, obtains and analyses website usage data from web analytics software, server logs or other sources, and presents it effectively.

Web pages and sites (Level 3)

Designs the structure and appearance of moderately complex web-sites within agreed style guidelines and in close collaboration with clients/users and content authors. Builds and maintains web-sites. Is aware of the special requirements of the visually impaired and hard of hearing.

Visual design and branding (Level 3)

Consistently applies visual design and branding guidelines

Web usage data (Level 2)

In response to general requests, obtains and analyses web site usage data from web analytics software, server logs or other sources, and presents it effectively.

Web pages and site (Level 2)

Creates web pages, and tests and corrects coding errors using relevant tools and techniques.

Web usage data (Level 1)

In response to precise instructions, obtains and analyses web site usage data from web analytics software, server logs or other sources and presents it effectively.

Web pages and sites (Level 1)

Creates simple web pages, and tests and corrects coding errors using relevant tools and techniques.

Governance and management (Level 7)

Directs the support and governance framework for knowledge management to ensure that it is robust, secure and trusted, that access to information is controlled and that appropriate management metrics and measures are in place for the effective management of the operation.

Knowledge management strategy (Level 7)

Works with senior management within the organisation, directing the creation or review of knowledge management systems strategy to support the strategic requirements and change agenda of the organisation. Defines strategies, specifies requirements, commissions or conducts feasibility studies and produces strategic views of the organisation’s information and knowledge needs.

Performance management (Level 7)

Maintains awareness of technology, industry and regulatory directions. Produces business cases for recommended new applications of information and insight, identifying the business impact of alternative strategies, the probability of satisfying organisation needs, the anticipated business benefits and the risks and consequences of failure.

Moderation and standards (Level 6)

Champions the use of clear language and sets the quality standards for drafting and final copy.

Moderation and standards (Level 5)

Advises on appropriate content formats and mediums, and oversees the review and approval of materials to enable requirements to be satisfied.

Moderation and standards (Level 4)

Moderates content (in both draft and published forms) and ensures content can be re-purposed appropriately.

Moderation and standards (Level 3)

Applies moderation and editing processes to content supplied by others.

Moderation and standards (Level 2)

Applies guidelines and standards to moderate content from others, escalating where appropriate.

Moderation and standards (Level 1)

Executes pre-planned testing activities under supervision, recording findings.

Methods, standards and policies (Level 6)

Develops organisational policies, standards, and guidelines to ensure research continually informs the development of systems, interactions, products and services to optimise utility and usability for users and enable them to achieve their required outcomes.