SFIA Skills: Business administration (ADMN)

Responsible for the day-to-day management, resource planning and work allocation of the patient access services, ensuring that services are provided in a cost-effective, efficient and sustainable way

Ensures managers have the information and resources needed to support ongoing processes and changes in processes.

Accepts requests for support and assesses current workload and priorities. Ensures that services are prioritised and resourced accordingly.

Updates and maintains office policies and procedures. Sets up and provides detailed guidance on software, procedures, processes, tools and techniques for administration and workplace productivity.

Provides guidance on administrative software, procedures, processes, tools and techniques.

Responsible for the transcription and production of written correspondence as directed. Prepares correspondence for approval/signature and ensures all correspondence is correctly dated, referenced and filed according to standard procedures.

Works across teams, and takes active participation in the facilitation of cross-team communications. Compiles and distributes reports for circulation.

Handles sensitive, confidential information, supporting senior management with information needs.

Responsible for the transcription and production of complex written correspondence. Prepares correspondence for approval/signature and ensures all correspondence is correctly dated, referenced and filed according to standard procedures.

Communicates with conviction and clarity in the face of tough negotiations or challenges. Influences external partners, stakeholders and customers to successfully secure mutually beneficial outcomes in terms of time and resources.

Ensures the information needs of the team/manager are met, and that information handling procedures are adhered to.

Responsible for the transcription and production of written correspondence as directed. Prepares correspondence for approval/signature and ensures all correspondence is correctly dated, referenced and filed according to standard procedures.

Liaises and organises across functions, assisting the team/manager to ensure timely and accurate communications.

Sorts all incoming documentation received from across the organisation.

Carries out routine quality checks of scanning processes. Reports any issues found.

Ensures documents are scanned to the correct patient health record within agreed timescales using an Electronic Document Management System and stored in line with procedures.

Organises and maintains information following agreed procedures.

Updates the organisation’s Electronic Patient Records status for scanned records.

Forwards any relevant information about issues or defects in documentation received to the most appropriate Clinician.

Utilises relevant IT systems and desktop products to produce correspondence and documents and maintain presentations, records, spreadsheets and databases.

Communicates effectively by competent use of email, telephone, written and face-to-face communication according to guidelines and customer care standards.

Prepares documentation for scanning with barcoded front sheets.

Provides data, as requested, for performance and audit purposes.

Performs routine administrative tasks. Takes and responds to requests for support, resolving calls within level of authority and competence, referring to more senior colleagues where necessary.

Maintains team filing and administration systems.

Organises meetings providing all relevant paperwork on time. Responsible for the production and distribution of the agenda and minutes of meetings.

Communicates effectively by competent use of email, telephone, written and face-to-face communication according to guidelines and customer care standards. Acts as a touchpoint for internal and external contacts.

Assists with a range of administration tasks.

Under direction, and within standard guidelines, sources options and confirms travel and accommodation arrangements.