Architecture Job Family
| Architecture Job Family People in the architect job family are professionals who plan and implement a digital infrastructure. The roles involve looking at the needs of an organisation, the digital capabilities and plans digital designs that enhance productivity. They would support updating digital systems. | |
| Job Profile | Description |
| Business Architect | A business architect develops an integrated view of an enterprise, such as a business area or organisation. They use this view to help their organisation put its strategy in place. |
| Data Architect | A data architect sets the vision for the organisation’s use of data, through data design, to ensure that data is managed properly and meets the organisation’s needs. Data architects in architecture take a broader view, considering enterprise-wide implications. |
| Enterprise Architect | Enterprise architects are leaders working across different levels within an organisation to translate the business strategy into business change and technical delivery. |
| Network Architect | A network architect is responsible for network designs and specifications, including cloud networks. |
| Security Architect | A security architect designs and builds secure solutions. |
| Solution Architect | A solution architect designs solutions for problems that affect the organisation. |
| Technical Architect | A technical architect provides technical leadership and architectural design. |
Data Job Family
| Data Job Family People in the data job family are professionals who use data to support efficient healthcare, research and decision making. They manage health and care data by collecting and linking data, ensuring information is accessible when needed. From data collected they assess how their organisations are performing, and they contribute to better patient care, research and overall healthcare system effectiveness. They adhere to strict guidelines to maintain patient confidentiality. | |
| Job Profile | Description |
| Data Analyst | Data Analysts in health and care are responsible for analysing healthcare data to improve clinical, population and patient care, whilst also helping institutions to run more efficiently and effectively. This can range from analysing data to predict future diseases to finding insights in data that can be used to learn more about the needs of users and ultimately patients. |
| Data Engineer | A Data Engineer in healthcare is responsible for designing, building, and maintaining large-scale data pipelines through to data warehouses. This includes using your expertise in data engineering and programming to build systems that collect, manage, and convert raw data into usable information for analysis. |
| Data Ethicist | A data ethicist assesses the societal effect of technology and data and produces recommendations for other data professionals. This involves thinking about fairness, accountability, the law, moral dilemmas and risks in the creation of technology and data products and policies. |
| Data Governance Manager | A data governance manager plans, monitors and enforces the management of data assets. |
| Data Scientist | Data Scientists combine maths, statistics, computer science and scientific methods to experiment and process large volumes of data to determine patterns and trends. This includes creating models and make predictions. With these insights, organisations can better understand why certain events happen and develop more informed decision-making processes. |
| Performance Analyst | A performance analyst conducts analysis. In this role, you will develop performance measurement frameworks – Key Performance Indicators (KPIs), goals, user needs and benefits – and analyse the performance of a service or product against these, adapting your approach and framework appropriately and in line with any changes. |
IT Operations Job Family
| IT Operations Job Family People in the IT operations job family are professionals maintaining the digital infrastructure and ensuring smooth technical operations across healthcare organisations. | |
| Job Profile | Description |
| Applications Engineer | An application operation engineer supports, manages and maintains a single application or a suite of applications. |
| Business Relationship Manager | A business relationship manager acts as the liaison between the business and a selected customer group within a department, to understand the operational and developmental needs of the business. |
| Change and Release Manager | Change and release managers lead the change advisory board, ensuring adequate risk assessment and scheduling of technical changes and releases. They own the configuration management database and the access, security and configuration of change activities and release procedures. |
| Command and Control Centre Manger | Command and control centre managers proactively monitor live services and performance trends to identify potential problems or areas for improvement that can then be investigated. |
| End User Computing Engineer | An end user computing engineer is responsible for managing the product life cycle of all service-raised incidents (incident control) and all service requests (request control), requiring the use of knowledge management. In this role, you will also be responsible for informing customers on progress and advising on workarounds where necessary, as well as the support and maintenance of end user services. |
| Incident Manager | Incident managers aim to restore normal service operation as quickly as possible and minimise any adverse effects on business operations. This ensures that the best possible levels of service quality and availability are returned and maintained. |
| Infrastructure Engineer | An infrastructure engineer designs, builds, manages and supports the infrastructure services that underpin all internal user services and services to the public. |
| Infrastructure Operations Engineer | An infrastructure operation engineer supports, manages and maintains the core infrastructure that underpins production services. |
| IT Service Manager | IT service managers are responsible for managing the service delivery of information and communications technology (ICT) services, and working with teams from IT service operations |
| Problem Manager | Problem managers aim to resolve and control the root causes of incidents caused by errors within the IT infrastructure. In this role, you will be expected to work to prevent the recurrence of these incidents. |
| Service Desk Manager | A service desk manager is responsible for managing the first- and second-line technical support for all departmental IT applications and services across sites, including end-user computing. This includes multi-function devices and specialised IT equipment. Also responsible for ensuring support for existing and emerging information and communications technology (ICT) services, including providing technical advice to project teams. |
| Service Transition Manager | IT service transition managers provide overall planning for service transitions and co-ordinate the required resources. In this role, you will control the product life cycle of all changes, enabling beneficial changes to be made with minimum disruption to IT services. |
Product and Delivery Job Family
| Product and Delivery Job Family People in the product and delivery job family are professionals whose work revolves around ensuring that digital services are accessible, tested, and aligned with best practices, ultimately benefiting both health professionals and the public. They collaborate with teams to improve products and services. | |
| Job Profile | Description |
| Business Analyst | Helps teams to analyse and understand a business problem or opportunity; undertake research and analysis to understand how a business or business area works; identifies areas for improvement, explores feasible options, analyse the effects of change and define success measures; ensures new products and services meet business and user needs, and are aligned with organisational goals. |
| Delivery Manager | A delivery manager is accountable for the delivery of products and services. |
| Product Manager | A product manager is responsible for the quality of their products. In this role, you will be expected to use your knowledge of user needs and business goals to frame problems and set priorities for your delivery teams. |
| Programme Delivery Manager | A programme delivery manager is accountable for the delivery of complex products and services that are being delivered by multiple teams or have high technical or political risk. |
| Service Owner | A service owner is accountable for the quality of their service. In this role, you will adopt a portfolio view, managing end-to-end services that include multiple products and channels. |
| Project Manager | Responsible for the planning, delivery and implementation of a project, including management of budgets, stakeholders and risks &issues. Managing projects across single and multiple areas. |
| Project Support Officer | Works closely with the project manager and other stakeholders to coordinate and support project planning, delivery and implementation. |
| Digital Portfolio Manager (new role added) | A digital portfolio manager co-ordinates and manages a group , or ‘portfolio’, of digital projects. In this role, you will use an iterative and flexible approach to help define governance processes for this portfolio. |
Quality Assurance Testing (QAT) Job Family
| Quality Assurance Testing (QAT) Job Family People in the quality assurance testing job family are professionals who are involved at the software design of a system and provide quality assurance testing before the system goes live ensuring that it is fit for purpose. | |
| Job Profile | Description |
| QAT Analyst | A QAT analyst designs and executes test plans and carries out exploratory testing as part of a broader risk-based approach. |
| Test Engineer | A test engineer undertakes test planning activity including discovery capture, test definition and the estimation of test effort, as part of a broader risk-based approach. |
| Test Manager | A test manager takes ownership of the quality assurance and testing (QAT) strategy as part of a broader risk-based approach. |
Software Development Job Family
| Software Development Job Family People in the software development job family are professionals whose roles include designing, building, and maintaining digital solutions that enhance healthcare services. Software developers create and support various systems using a range of technologies, tools and healthcare standards and specifications. | |
| Job Profile | Description |
| Development Operations Engineer | Commonly referred to as ‘DevOps engineers’, development operations engineers support the development and operation of software through tools, environments and practices. In this role, you will be responsible for underpinning good development processes including managing tools and testing environments, central code control, maintaining development standards and writing software that automates systems |
| Frontend Developer | A frontend developer designs, builds and improves website software that meets user needs. |
| Software Developer | A software developer designs, runs and improves software that meets user needs. |
User Centred Design Job Family
| User Centred Design Job Family People in the user centred design job family are professionals whose work ensures that digital products and services are tailored to meet the needs of patients, healthcare providers, and other stakeholders. They engage in extensive research to understand the requirements and preferences of service users. They design intuitive and user-friendly interfaces to ensure that the user experience aligns with best practice. Their aim is to make complex health systems accessible. They bridge the gap between intentions and real-world outcomes. | |
| Job Profile | Description |
| Accessibility Specialist | An accessibility specialist provides support, advice and guidance to other roles in the Government Digital and Data profession about how to create accessible digital services. You will use knowledge of accessibility guidelines, provide technical expertise and bring the voice of disabled users to ensure that product teams make digital services that can be used by everyone. |
| Content Designer | Content designers make things easier for people to understand and use. This can involve working on a single piece of content or on the end-to-end journey of a service to help users complete their goal and government deliver a policy intent. In this role your work may involve the creation of, or change to, a transaction, product or single piece of content that stretches across digital and offline channels. |
| Content Strategist | A content strategist takes an overview of content and how it is produced |
| Interaction Designer | An interaction designer works out the best way to let users interact with services, in terms of both overall flow and at the level of individual design elements. |
| Service Designer | Service designers design the end-to-end journey of a service. This helps a user complete their goal and government deliver a policy intent. In this role, your work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of government. |
| Technical Writer | A technical writer takes a user-centred approach to making complicated technical concepts easier to understand for a specialist audience. In this role, you will focus on specialist content and software documentation, and write for technologists such as developers, technical architects, and technology leaders. |
| User Researcher | User researchers plan, design and carry out research activities with users that help teams get a deep understanding of the people that use government services. This research informs policy, proposition, service, content and interaction design so that services work well for users and achieve policy intent. |
Patient Services Job Family
| Patient Services Job Family People in the patient services job family are professionals who ensure a smooth functioning and underpinning of healthcare services. They manage patient records providing advice and guidance on legislation relating to health records, create summaries to communicate to third parties to ensure ongoing care is provided, manage booking systems, enter data into the patient administration systems, engage with patients, staff and visitors, often being the first point of contact into the hospital. They manage the quality of data allowing meaningful and useful reporting by the clinical coding department. | |
| Job Profile | Description |
| Clinical Coder | Clinical coders use health information to translate clinical terms into a sequence of codes which describes the diagnoses and procedures. Interpreting national and local coding rules and conventions and recording these codes enables planning for future patient care. |
| Digital Clerk | Yet to be defined. |
| Data Quality Officers | Those working in data quality ensure that information stored in organisation’s systems is of the highest standard for legal, operational, clinical, patient safety and contractual purposes. They investigate, validate and correct data quality issues on patient-based systems. |
| Patient Access Manager | Yet to be defined |
| Records and Information Manager | A Records and Information Manager, also known as a Patient Services Manager is responsible for those staff working in clinical administration, such as: Health records Ward Clerks Receptionists Booking Clerks This role may also include overseeing the Disclosure Office (Subject Access and FOI Requests), this will differ across organisations. This role is likely to include communicating and negotiating contentious issues with senior management and clinical staff, ensuring a high-quality service, providing advice and guidance to a range of people on all aspects of legislation relating to health records. |
Information Governance Job Family
| Information Governance Job Family People in the information governance job family are professionals who help the organisation to manage and share information safely and securely. IG staff support the organisation to meet its legal obligations relating to data protection, information security, information sharing, confidentiality, and information management. The IG team is responsible for the organisation’s information governance framework and can support staff to undertake Data Protection Impact Assessments (DPIAs), report data security incidents, process Subject Access Requests, assure data processors and manage their team’s records and information. In some organisations, Records Management, Freedom of Information and Subject Access Request functions may also sit within the IG team. | |
| Job Profile | Description |
| Data Protection Officer | The Data Protection Officer (DPO) will assist the organisation to monitor internal compliance, inform and advise on data protection obligations, provide advice regarding Data Protection Impact Assessments (DPIAs), SARs/other rights requests, incidents, ROPAs (IAFRs), data sharing agreements and act as a contact point for data subjects and the Information Commissioner. The postholder will be independent, an expert in data protection, adequately resourced and report to the highest management level. The DPO helps the organisation demonstrate compliance and are part of the enhanced focus on accountability. |
| Information Governance Manager | The Information Governance Manager manages the operational delivery of the organisation’s IG work programme. As a professional manager working at corporate level across the organisation with the ability to work autonomously and considerable freedom to act and interpret policy/procedures, the post holder will play a key role in supporting the Head of Information Governance. The postholder will have expert/specialist knowledge in managing all information governance arrangements to ensure managed and coordinated approach across the organisation and with partner organisations in line with statutory and local regulations. The post holder will provide expert advice and guidance to the organisation’s management and staff on information governance matters and will also liaise with other stakeholders and external bodies. |
| Information Governance Officers | An IG officer supports the IG manager in ensuring that legal compliance is maintained, training and educating staff to promote IG awareness. They help deliver the Data Security and Protection Toolkit compliance statements and evidence. They assist with audits. An IG officer will manage the Subject Access Requests and FOI requests for information. |
| Risk Manager | A risk manager identifies and manages risk in line with the organisation’s risk appetite and strategy. The safety and well-being of patients and staff is of primary importance. Educating staff to understand that identifying risks helps to prevent adverse events, reduces medication errors, mitigates legal and financial risk and drives a culture of safety and reporting in a ‘no-blame’ environment. |
Cyber Security Job Family
| Cyber Security Job Family People in the cyber security job family are professionals who safeguard digital systems and networks from threats. They defend against cyber threats, ensuring the confidentiality, integrity, and availability of critical information. Their work contributes to security and protects organisations, individuals, and infrastructure from cyber risks. | |
| Job Profile | Description |
| Cyber Architect | Waiting approval to receive job profile |
| Digital Forensics Officer | Waiting approval to receive job profile |
| Head of Cyber Security | Waiting approval to receive job profile |
| Incident Response Manager | Waiting approval to receive job profile |
| Penetration Testing Officer | Waiting approval to receive job profile |
| Secure Design Manager | Waiting approval to receive job profile |
| Vulnerability Manager | Waiting approval to receive job profile |
Clinical Informatics Job Family
| Clinical Informatics Job Family People in the clinical informatics job family are front line professionals who bridge the gap between healthcare and technology and are key when procuring new clinical systems. They are involved with design and procurement, system implementation and optimisation to enhance efficiency, accuracy and accessibility of patient/citizen information. People working in clinical informatics work closely with clinicians from all disciplines to understand workflows to help develop decision support tools to enhance patient/citizen safety. They train other healthcare professionals on how to use health IT systems effectively, covering information and interoperability standards, data entry, data quality, retrieval and interpretation. They blend healthcare experience with technological acumen. | |
| Job Profile | Description |
| Bioinformatician | Bioinformaticians connect computing science, information science, biology and medicine to support research and development within healthcare. They need a good grounding in, information analysis and computing, as well as clinical, biomedical or physical sciences. This unique combination will enable you to integrate into a clinical-health informatics environment. |
| Bioinformatics Scientist | A bioinformatics scientist develops and enhances methods for acquiring, storing, organising and analysing biological data that directly supports the delivery of patient care |
| Clinical Digital Service Owner | Clinical digital service owners blend medicine, technology and empathy to create digital solutions that serve patients/citizens and clinicians alike. They collaborate with technologists to ensure that sound medical science and an understanding of real-world clinical delivery are integral in the NHS digital products and services. They engage the clinical community winning hearts and minds, combining knowledge of patient/citizen care, digital workflows and change management to drive transformation. |
| Clinical Informatician | A clinical informatician bridges the gap between clinical practice and information technology. They ensure that IT healthcare systems are reliable, efficient and compliant with clinical safety standards. They conduct safety reviews of products and systems to ensure that they are fit for purpose and safe for patients. The clinical informatician collaborates with patients/citizens and clinicians to understand their needs and this enables them to input in the development of programs and services. |
| Clinical Safety Officer | A Clinical Safety Officer (CSO) is a clinician with a current professional registration who has been trained in clinical risk management and is accountable for clinical safety. By law, each NHS provider trust in England must appoint a CSO who works to ensure that each new use of technology meets a defined set of clinical standards. The CSO is responsible for ensuring digital innovations are adopted within NHS organisations as safely and effectively as possible. They are also responsible for the health and safety of everyone who works in, or uses, the NHS in hospitals, health centres and headquarters buildings. |
| Nurse Informatician | Yet to be defined |
| Allied Health Professional Informatician | Yet to be defined |
Digital Leadership Job Family
| Digital Leadership Job Family People in the digital leadership job family are professionals spearheading the integration of technology and innovation to enhance healthcare services. They develop the strategic vision for digital transformation, driving change by promoting the adoption of digital tools and processes. Digital leaders collaborate with clinical teams, IT professionals and administrators and together identify opportunities to improve patient care, efficiency and outcomes. They explore emerging technologies and trends and assess their potential impact on healthcare delivery and implement innovative solutions. Digital leaders provide leadership for and manage the digital teams and interface with the organisation. | |
| Job Profile | Description |
| Chief Information Officer | Yet to be defined |
| Chief Digital Information Officer | Yet to be defined |
| Chief Clinical Information Officer | Yet to be defined |
| Chief Nurse Information Officer | Yet to be defined |
| Chief Allied Health Professional Information Officer | Yet to be defined |
| Chief Analytical Officer | Yet to be defined |
| Chief Technology Officer | Yet to be defined |
| Chief Digital Pharmacist | Yet to be defined |
| Chief Digital Social Work Officer | Yet to be defined |
| Caldicott Guardian | Yet to be defined |
Training, Education & Development Job Family
| Training, Education & Development Job Family People in the training, education and development job family are professionals who ensure that those working in health and care are well-equipped with the necessary digital literacy and skills to carry out their jobs. They support staff to use digital tools efficiently enabling safe patient/citizen care. | |
| Job Profile | Description |
| Digital Training Manager | Yet to be defined |
| Digital Trainers | Yet to be defined |
Knowledge Management Job Family
| Knowledge Management Job Family People in the knowledge management job family are professionals who curate, organise and disseminate relevant information to healthcare professionals, researchers and administrators. They provide evidence-based practices, research findings and clinical guidelines as well as synthesising complex data and research studies into concise summaries that inform decision-making which supports high-quality healthcare delivery. | |
| Job Profile | Description |
| Information Manager | Yet to be defined |
| Librarian | Yet to be defined |
| Data Scientist | Yet to be defined |
| Knowledge Manager | Yet to be defined |