1.Use expert knowledge of the FOIA, FOISA, EIR or EIR(S) to steer sensitive requests to a timely conclusion. 2.Quality Assure (QA) internal reviews and complaints to the ICO or Scottish Information Commissioner, and ensure any further senior sign-off is obtained. 3.Provide relevant input into your organisation’s policy around IT and permissions, access on shared platforms, use of unofficial IT, information held by third parties, destruction of records etc.