GKIM Job Family: Knowledge Manager

Understanding the roles and responsibilities expected of colleagues in a typical hierarchical team structure.

Acquiring, creating and managing knowledge throughout its lifecycle to support the business effectively.

Identify different forms of knowledge (tacit, explicit) and develop knowledge capture methods

Using existing KM techniques and initiatives to derive maximum value for the business.

Engaging with colleagues on KM to create KM champions and build networks of good use of techiques like knowledge transfer discussions, communities of practice, knowledge cafes, gamification and storytelling.

Using specific knowledge sharing and organisational learning techniques to support the integration of knowledge management into the organisation’s culture.

Identifying focus areas for knowledge sharing and providing customers with consultancy advice on how to incorporate knowledge sharing techniques into BAU.

Training staff in knowledge sharing or organisational learning techniques to help embed knowledge management in BAU.

Identifying challenges, barriers and potential pitfalls affecting implementation of a KM strategy.