Summary
As an Outreach Librarian you will deliver a high-quality, proactive and professional service.
Outreach Librarians work to ensure knowledge and library services are actively promoted across NHS organisations, working with Trust teams, providing inductions and attending organisational events. This includes responsibility for:
- Identifying the knowledge and evidence needs of Trust teams and departments to plan and development focused service offers.
- Conducting complex evidence searches to ensure that healthcare teams are basing service development decisions on evidence and examples of good practice to improve patient care.
- Designing and delivering library, information and research skills training to support evidence-based healthcare.
- Designing and delivering a tailored current awareness service to keep healthcare staff up to date with the latest research in their topic of interest.
Work Activity Components
| Title | Details |
|---|---|
| Analytical classification and coding (ANCC) (Level 2) | Accurately assigns classifications/labels to low complexity information under supervision. Understands and applies relevant classification/labelling systems, standards, and guidelines. Participates in quality assurance activities such as peer review or supervisor checks. |
| Analytical classification and coding (ANCC) (Level 3) | Independently assigns accurate classifications/labels to a broad range of information. Interprets complex information and chooses appropriate classifications/labels. Participates in team quality improvement initiatives. Provides advice and guidance on classification/labelling to others. |
| Learning delivery (ETDL) (Level 3) | Teaches, instructs, and/or trains students/learners in order to develop knowledge, techniques and skills using appropriate methods, tools, online environments, equipment and materials. The students may be of differing levels of ability and potentially have minimal experience of IT. |
Behavioural Skills
| Title | Details |
|---|---|
| Creativity | Taking innovative approaches to problem solving and/or devising inventive and creative solutions. |
| Customer Focus | Understanding the needs of the internal or external customer and keeping these in mind when taking actions or making decisions. |
| Flexibility | Taking account of new information or changed circumstances and/or business requirements and modifying response to a problem or situation accordingly. |
| Follow-up and Monitoring | Checking progress against targets, taking action to resolve exceptions/ issues and reporting and escalating where necessary. |
| Goal Orientation | Maintaining focus on agreed objectives and deliverables. |
| Improvisation | Dealing effectively with unexpected situations in a timely manner, taking advantage of opportunities and overcoming problems. |
| Influence, Persuasion and Personal Impact | Conveying a level of confidence and professionalism when engaging with stakeholders, influencing positively and persuading others to take a specific course of action when not in a position of authority. |
| Initiative | Being proactive, anticipating opportunities for systems, service or product improvement or development and taking appropriate action(s). |
| Interacting with People | Establishing relationships, contributing to an open culture and maintaining contacts with people from a variety of backgrounds and disciplines. Effective, approachable and sensitive communicator in different communities and cultures. Ability to adapt style and approach to meet the needs of different audiences. |
| Organisational Awareness | Understanding the hierarchy and culture of own, customer, supplier and partner organisations and being able to identify the decision makers and influencers. |
| Persistence | Meeting targets, acting and/or fulfilling agreements even when adverse circumstances prevail. |
| Planning and Organisation | Determining a course of action by breaking it down into smaller steps and by planning and resourcing each of these, making allowance for potential problems and escalating if necessary. |
| Resilience | Demonstrates resilience when working under pressure, displaying a calm and rational approach to the task at hand. |
| Stakeholder Focus | Understanding the needs of internal or external stakeholders and keeping these in mind when taking actions or making decisions. |
| Teamwork | Working collaboratively with others to achieve a common goal. |
| Verbal Expression | Communicating effectively using the spoken word. |
| Written Expression | Communicating effectively in writing, such as reports and via emails. |
Professional Development Activity (PDA)
| Title | Details | PDA Group |
|---|---|---|
| Community of Practice | Contributing to and leading communities of practice to enable the exchange of knowledge for healthcare knowledge and library staff with an interest in specific topics. | Increasing Knowledge |
| Deputising | Standing in for supervisor or manager on a temporary basis during periods of absence. | Broadening Activities |
| Education/Learning Delivery | Lecturing, tutoring, coaching, formally or informally, in area of own expertise. Developing policy, implementing and maintaining online interactive and collaborative learning delivery skills and assessments. | Participation in Professional Activities |
| Ethics and Values | Underpinning healthcare ethics and values by providing the best available evidence at the right time, in the right place, to inform decision-making and enable better outcomes for patients and populations. | Developing Professional Skills |
| Evidence Based Practitioner | Keeping up to date with good practice, innovation and appropriate evidence. Ensuring changes to everyday knowledge and library practice are informed by appropriate evidence and professional knowledge. | Increasing Knowledge |
| Gaining Knowledge of Employing Organisation | Gaining basic knowledge of the employing organisation, its business, structure, culture, policies, products/services, operations and terminology. | Increasing Knowledge |
| Gaining Knowledge of the Technical Environment | Gaining knowledge of IT activities in the employing organisation. | Increasing Knowledge |
| Involvement in Professional Body Activities | Attending meetings, seminars and workshops organised by professional body and reading published material, such as journals and web content. | Participation in Professional Activities |
| Job Shadowing and Special Assignments | Undertaking temporary periods or secondments in other roles, particularly those that offer a new perspective on own function or exposure to other environments and cultures. | Broadening Activities |
| Mentoring | Acting as a mentor, advising those for whom there is no direct responsibility, on matters to do with their job role, career and professional development. | Broadening Activities |
| Organisational and environmental context | Understanding organisational priorities and challenges identified by the executive team. | Increasing Knowledge |
| Professional development and reflective practice | Reflecting on practice and being self-aware about performance. | Developing Professional Skills |
| Research Assignments | Exploring a topic which is not part of own normal responsibilities and presenting findings to colleagues and/or management | Increasing Knowledge |
| Wider library, data, information and knowledge sector context | Networking across the healthcare economy, both information providers, data analysts and health informaticists, to support shared learning and joint working. | Participation in Professional Activities |
Qualification Components
| Title | Awarding Bodies |
|---|---|
| Chartered Member CILIP | Chartered Institute of Library and Information Professionals |
| Graduate or Post-Graduate level qualification in Library and Information Studies (or equivalent) | Higher Education |
| FEDIP Senior Practitioner | The Federation for Informatics Professionals |
GKIM Skills Framework Skills
| Skill | Level |
|---|---|
|
OR10 | Risk management Understanding and mitigating risk (for example, as part of a project led by your team). |
OR10 | Working OR10 | Risk management 1.Demonstrate an ability to follow departmental risk management policies and procedures to assess GKIM-related risks. |
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IT05 | Information security Developing a good understanding of information security principles. |
IT05 | Working IT05 | Information security 1.Follow best practice on information security, such as storing documents on the right system within the organisation and regularly checking settings. |
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CE13 | Informal learning Facilitating informal learning (for example, through knowledge cafes). |
CE13 | Working CE13 | Informal learning 1.Identify the need for informal learning. 2.Develop some of the learning material for users. |
Government Digital and Data Profession Capability Framework Skills
| Skill | Level |
|---|---|
|
Business process improvement Business process improvement involves analysing and modifying existing and new processes to make them more efficient. |
Working Business process improvement You can:
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Problem management Problem management involves anticipating and identifying problems in systems, processes or services, and ensuring appropriate solutions are implemented. |
Working Problem management You can:
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Knowledge, Library and Information Management Framework
| Skill | Level |
|---|---|
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1.5 Collection evaluation and information quality |
1.5 Collection evaluation and information quality | Level 3 - Apply I can lead the evaluation of collections to ensure they are fit for purpose and meet the needs of different groups of staff and learners. |
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1.6 Collection promotion |
1.6 Collection promotion | Level 3 - Apply I can apply a detailed understanding of different groups of staff and learners to the design of marketing and promotion of collections. I can deliver targeted promotion of resources. Librarian |
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2.1 Data management |
2.1 Data management | Level 3 - Apply I can organise and manipulate data to inform business decisions for the knowledge and library service and the wider organisation or healthcare system. I can advise others on handling, cleaning and presenting data. I can create databases and repositories and maintain these to handle business and research data. |
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2.9 AI and algorithmic literacy |
2.9 AI and algorithmic literacy | Level 3 - Apply I can create and share effective prompts and develop agents to retrieve information using AI and critically evaluate the results to inform my own work and the work of others. I can advise healthcare staff and learners on how to use AI effectively and sustainably, highlighting latest developments and potential risks from AI to the organisation. I can advise the organisation about using protocols to appraise AI applications before deployment. I can curate organisational information, knowledge assets and data sets for effective use by AI systems. |
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2.10 Data stewardship |
2.10 Data stewardship | Level 3 - Apply I can write procedures to ensure the interoperability of data sets within the knowledge and library service. I can advise my organisation about understanding and protecting data privacy. I can devise and deliver training to instruct healthcare staff and learners about the importance of maintaining accurate data and help them to understand and protect their data privacy. |
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3.3 Information retrieval |
3.3 Information retrieval | Level 4 - Enable I can identify evidence based information needs by working in an embedded way alongside healthcare and public health teams. I can formulate and carry out complex and comprehensive evidence searches across bibliographic databases, information resources and organisational knowledge assets. I can evaluate, select and present the evidence search results to inform healthcare and public health staff decision making. I can rapidly transfer knowedge into policy and practice through the development and delivery of horizon scans, personalised alerts and current awareness bulletins to keep health and public health staff up to date with the latest resarch . |
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3.6 Information appraisal |
3.6 Information appraisal | Level 4 - Enable I can understand and apply critical appraisal skills to the results of complex evidence searches and systematic reviews. I can apply statistical reasoning to appraise evidence. I can provide critical appraisal training for staff and learners. |
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3.7 Abstracting and summarising |
3.7 Abstracting and summarising | Level 4 - Enable I can expertly summarise evidence and knowledge at document and aggregated level. I can execute comprehensive summaries of evidence searches with a basic level of synthesis. |
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4.1 Information governance |
4.1 Information governance | Level 3 - Apply I can create effective information governance processes to ensure compliance with organisational policies and legal requirements for the handling of data and information within the knowledge and library service. I can ensure knowledge and library systems are fully compliant with information governance requirements. This might include completing Data Protection Impact Assessments or having responsibilities as a departmental Information Asset Owner. |
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4.3 Copyright, intellectual property and licensing |
4.3 Copyright, intellectual property and licensing | Level 3 - Apply I can maximise the use of information resources available to the organisation within the limits of licensing regulations. I can advise health care and public health staff and learners on compliance with information legislation and guidance including licensing, intellectual property, open access and copyright as it relates to knowledge assets. |
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5.1 Information management |
5.1 Information management | Level 2 - Assist I can develop and apply processes to collect and store organisational information, knowledge assets, digital and print resources. I can use various systems to ensure information assets can be easily found and used in practice. |
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5.5 Classification schemes and taxonomies |
5.5 Classification schemes and taxonomies | Level 3 - Apply I can expertly choose and apply the right classification scheme to organise digital and print knowledge resources, making information easier to find and use. I can design and apply taxonomies that show the hierarchical relationship of different groups of data, information and knowledge, making them easier to understand and use for evidence?informed decision making. |
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5.8 Subject indexing |
5.8 Subject indexing | Level 4 - Enable I can apply pre-existing schemes such as Medical Subject Headings (MeSH) and produce modifications and alternative systematic arrangement of terms to aid the retrieval of various specialist collections of information, organisational knowledge and resources I can make improvements to pre-defined schemes such as Medical Subject Headings (MeSH) to ensure they remain relevant for use with local collections and reflect evolving language, culture, terminology and are suited to local needs I can develop thesauri and controlled vocabularies to demonstrate the inter-relationship between terms. I can advise the organisation on effective application of subject headings and maintain standards to ensure organisational information can be easily located. |
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5.10 Cataloguing and resource description |
5.10 Cataloguing and resource description | Level 3 - Apply I can assist with cataloguing knowledge resources by applying rules and formats and resource description standards to add and amend basic records to maintain and improve the organisation and retrieval of knowledge resources. I can use advanced features within catalogues to effectively locate knowledge resources held in knowledge and library collections. I can demonstrate to a library user how to use advanced functions on catalogues to locate knowledge resources. |
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6.1 Knowledge management |
6.1 Knowledge management | Level 3 - Apply I can apply knowledge mobilisation principles, thinking and development so healthcare teams and organisations can rapidly apply research evidence and good practice, organisational knowledge and individual tacit knowledge into policy and practice I can put into place systems and processes to identify, capture, create, analyse, curate and distribute knowledge to contribute to organisational learning, drive innovation and create organisational value I can embed knowledge mobilisation into ways of working, for example facilitating a Before Action Review before an organisational project or piece of work commences and a Retrospect at its conclusion I can select, plan and facilitate a range of knowledge mobilisation tools, tailored to team or organisational circumstances. This might include adapting learning before, during and after tools such as Appreciative Inquiry, Action Learning Sets or Knowledge Harvesting. I can help teams to capture, share and use Lessons Learned, and to articulate tacit knowledge and personal insights. |
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6.4 Knowledge transfer and organisational learning |
6.4 Knowledge transfer and organisational learning | Level 3 - Apply I can raise awareness of, and encourage use of, a range of tools and techniques for teams to use to learn before, during and after all that they do so others in the organisation or healthcare system can apply that learning to inform and improve their own work. I can source and summarise internal organisational knowledge, individual know-how, good practice and external published and unpublished research to accelerate evidence-informed policy and practice. I can develop and maintain directories of expertise and encourage individuals to contribute and use these to inform their practice. I can devise and implement methods to capture and share knowledge before people move on to different roles, avoiding knowledge loss. |
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6.5 Knowledge sharing and collaboration |
6.5 Knowledge sharing and collaboration | Level 3 - Apply I can advise healthcare and public health teams on approaches and tools they can use to encourage knowledge sharing and collaboration. I can design and facilitate opportunities to encourage people to collaborate and share knowledge. I can establish, monitor and maintain Communities of Practice on behalf of healthcare teams and specialist groups. This includes encouraging active participation, monitoring and reporting on engagement and manging closure of inactive communities. I can identify, capture and curate knowledge and learning resulting from knowledge sharing and collaboration activities on behalf of teams and the organisation. |
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6.6 Organisational knowledge assets |
6.6 Organisational knowledge assets | Level 3 - Apply I can establish processes to conduct knowledge audits, identify areas of good practice and knowledge gaps and implement recommendations to address these. I can identify, create and curate organisational knowledge assets and assess how these are used effectively by healthcare and public health teams. I can report upon and communicate about the value of knowledge. |
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6.8 Knowledge Management culture |
6.8 Knowledge Management culture | Level 3 - Apply I can contribute to an organisational learning culture where knowledge mobilisation and shared learning thrives. I can raise awareness and demonstrate the value of knowledge mobilisation to the organisation and local health system. I can drive organisational change by encouraging widespread use of evidence, organisational knowledge and individual know-how. I can identify and encourage the use and spread of good practice. I can enable psychologically safe opportunities for people to share and use knowledge. I can develop and support organisational knowledge mobilisation champions. (KS Broker, K Manager) |
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7.1 Information literacy |
7.1 Information literacy | Level 4 - Enable I can work across the organisation to incorporate information literacy skills into existing learning and development opportunities and programmes. I create and apply frameworks to assess the quality and validity of information sources to ensure evidence informed decision making across the organisation. I can devise information literacy training for different audiences and adapting the offer for different learning styles and settings. |
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7.4 Health literacy |
7.4 Health literacy | Level 3 - Apply I can enable the use of health literacy and readability tools and develop skills to address low levels of health literacy. I can initiate and contribute to work intended to improve health literacy of staff and learners. I can use a range of tools and techniques to improve health literacy training and practice. |
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9.1 Research process |
9.1 Research process | Level 3 - Apply I can advise healthcare staff and learners to find, appraise and apply research in practice. I can develop a complex search strategy and undertake a literature review or small scoping review on behalf of a researcher. I can conduct small-scale user experience research, analyse and apply results to improve the delivery of knowledge, information and library services. |
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9.7 Communication of research findings |
9.7 Communication of research findings | Level 3 - Apply I can produce personalised alerts, horizon scans and current awareness bulletins to communicate research findings. I can prepare research manuscripts for publication. I can oversee the outputs from the research repository system. |
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9.9 Research support |
9.9 Research support | Level 3 - Apply I can manage a research repository and follow internal procedures and guidance to maintain the accuracy of research records. I can train healthcare staff and learners in effective use of reference management and research data management tools. I can train healthcare staff and learners to formulate research questions and use bibliographic databases to retrieve research evidence. |
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10.1 Customer service skills |
10.1 Customer service skills | Level 3 - Apply I can apply customer service skills in answering complex enquiries I can resolve conflicts and difficult situations whilst being mindful to retain a positive customer experience. I can apply my knowledge of customer service needs to deliver improvements to enquiry services and inform customer service standards. |
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10.3 Community engagement in planning |
10.3 Community engagement in planning | Level 3 - Apply I can use a range of techniques to carry out focused evaluation and gather feedback to inform improvements to specific services. I can work with targeted staff and learner groups, both users and non-users, in identifying knowledge and evidence needs. I can carry out complex analysis of evaluation and feedback data to inform service improvements and developments. I can engage with a variety of users across the organisation and healthcare system to provide a professional and efficient service. |
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10.4 Engaging with stakeholders |
10.4 Engaging with stakeholders | Level 3 - Apply I can engage with stakeholders to inform specialist service developments and consult to agree service levels. I can engage with stakeholders to promote the benefits of specialist service developments to encourage spread and adoption of embedded evidence and knowledge services across the organisation. |
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10.5 Service innovation, development and design |
10.5 Service innovation, development and design | Level 3 - Apply I can apply quality improvement methodology to knowledge and library service innovation, developments and improvement. I can monitor knowledge and library service activity, key perfomance indicators (KPIs) and metrics to identify areas for service innovation , development and design. I can execute complex evidence searches to support decision making and inform service innovation, development and design. |
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10.6 Quality management |
10.6 Quality management | Level 3 - Apply I can work towards meeting national quality standards in my area of work I can establish peer review processes to ensure the quality of knowledge and evidence service offers |
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10.8 Marketing |
10.8 Marketing | Level 3 - Apply I can collaborate with organisational teams to take a targeted approach to ensuring that staff and learners are aware of the knowledge and library services that will meet their evidence needs. I can use a range of marketing techniques, including user experience (UX) and developing personas, to identify staff and learner needs to inform service development / development of a service marketing plan. I can maintain an awareness of the unique user profiles of different groups, using metrics, data and feedback to shape service and delivery. I can design and promote the knowledge service offer taking account of the user experience. |
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11.1 Leadership skills |
11.1 Leadership skills | Level 3 - Apply I can apply a range of leadership skills, self-awareness and emotional intelligence in effectively delivering knowledge and library services. I can deliver knowledge and library services and contribute expertise to healthcare teams enabling them to deliver improved healthcare outcomes. I can use my area of specialism to deliver knowledge and library services and contribute to strategic plans. I can contribute to the development of the strategic direction for the service. |
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11.2 Advocacy |
11.2 Advocacy | Level 2 - Assist I can influence healthcare and public health staff and learners to raise the profile of the knowledge and library service and demonstrate the benefit and impact of the service with peers |
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11.3 Demonstrating value and impact |
11.3 Demonstrating value and impact | Level 3 - Apply I can work with a range of healthcare teams to identify and collect qualitative and quantitative data to demonstrate the impact of knowledge and library services on health and public health teams and organisations. I can demonstrate the impact and value of the delivery of specialist skills to raise the profile and support embedding of evidence and knowledge into practice. |
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11.6 Partnership development |
11.6 Partnership development | Level 3 - Apply I can work collaboratively and form partnerships to develop and expand delivery of services to meet identified knowledge and evidence needs of staff, learners and the organisation. |
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12.1 Strategic planning |
12.1 Strategic planning | Level 3 - Apply I can contribute to the development and implementation of strategic priorities for the knowledge and library service that align with organisational aims and objectives. |
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12.2 Business planning |
12.2 Business planning | Level 3 - Apply I can contribute specialist knowledge to the development of business plans for the knowledge and library service. I can collect and analyse service and resource data and draw conclusions to inform strategic business planning. |
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12.3 Operational planning |
12.3 Operational planning | Level 3 - Apply I can use national guidance to inform and write local guidance to ensure the effective delivery of services. I can resolve issues with resources or facilities, escalating serious concerns within the organisation as required. I can contribute to risk registers for my service area and take responsibility for key areas to maintain continuity of services. |
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12.7 People management |
12.7 People management | Level 3 - Apply I can support the recruitment and development of members of my team. I can provide specialist training and development to grow the skills and knowledge of my team. I can mentor and coach my team colleagues to continually improve the delivery of services. |
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12.8 Financial management |
12.8 Financial management | Level 2 - Assist I can understand and apply within my remit the organisational financial operating procedures. |
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12.12 Change management |
12.12 Change Management | Level 2 - Assist
I can understand the reasons for change and can adapt to change. I can assist with the provision of evidence and knowledge to inform organisational transformation activities. |
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13.2 Exploiting technology |
13.2 Exploiting technology | Level 3 - Apply I can use existing digital technologies effectively to deliver knowledge and library services, find and distribute information and collaborate with colleagues. I can engage with emerging technologies and apply these to improve and streamline the delivery of knowledge and lirbary services. I can establish processes to use the most appropriate technological systems for the exploitation and use of organisational knowledge. This might include maintaining content management systems, knowledge repositories and use of digital resources and services. I can deliver basic training in digital skills an digital literacy in response to enquiries from healthcare and public health staff and learners. |
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13.3 Library, information and knowledge technologies |
13.3 Library, information and knowledge technologies | Level 3 - Apply I can use advanced features of knowledge, information and library systems to streamline the delivery of knowledge and library services. I can advise healthcare and public health staff and learners about which knowledge, information or library system is best suited to perform a particular task. I can apply data-entry and system standards for a variety of knowledge, information and library systems to aid interoperability. I can adapt pre-programmed reports to retrieve information to improve service performance |
The Professional Body Responsible for this job family is CILIP. This job role profile was created in collaboration with BCS, using Role Model Plus.