Summary
As a Digital Training Researcher you specialise in conducting research and analysis on digital learning trends, technologies and best practices to inform the design, development, and evaluation of effective digital training programs and resources. Your role combines aspects of user experience (UX) research and data analysis to ensure that training initiatives meet the needs of users and align with organisational goals.
Background
| Description | Background |
|---|---|
| Shows a systematic, disciplined and analytical approach to problem solving. Has above-average interpersonal skills and is confident in dealing with clients and users. Is familiar with the software development lifecycle and the concepts and practices required to implement effective information systems. Possesses a broad understanding of business and business skills, and a broad understanding of usability and accessibility issues. | Prior Knowledge and Skills |
Work Activity Components
| Title | Details |
|---|---|
| Accessibility (URCH) (Level 4) | Identifies needs of users with accessibility requirements, and employs appropriate user research techniques to ensure these needs are reflected and met. |
| Collaboration (Level 4) User research | Works closely with designers and design teams to help form design responses to identified research findings, ensuring design remains focussed on user needs. |
| Collect, analyse and share (Level 4) User research | Collects and analyses data related to people's behaviours, needs and opinions. |
| Contribute, plan and drive user research (Level 4) | Contributes to selection of the user research approaches for projects and initiatives and plans own user research activities. Supports adoption of agreed approaches. |
| Generative research (URCH) (Level 4) | Executes generative research in order to find opportunities for innovation in, and enhancement of, systems, products and services. |
| Involve, synthesise and inform (Level 4) (User Research) | Supports synthesis of findings and the creation of insights, reports and presentations to inform decision making and drive actions. |
| Methods, standards and policies (URCH) (Level 4) | Contributes to the development of organisational methods and standards for user research. Facilitates input from users and stakeholders. Provides constructive challenge and enables effective prioritisation of requirements. |
| Organisational capabilities (URCH) (Level 4) | Sources and procures participants and facilities in order to conduct user research activities. Writes effective screeners for procured suppliers, in order to source participants. |
| User research (URCH) (Level 4) | Conduct hands-on user research, including guerrilla/pop-up testing, moderating usability sessions, interviewing, and designing simple surveys and questionnaires. |
| User-centred design (URCH) (Level 4) | Creates data-driven user personas and uses them as a tool to support user-centred design decision-making. |
Behavioural Skills
| Title | Details |
|---|---|
| Conceptual Thinking | Acquiring understanding and insights regarding the underlying issues in complex problems or situations through the development of abstract representations, the identification of patterns and the analysis of hypotheses. |
| Cross-Functional and Inter-Disciplinary Awareness | Understanding the needs, objectives and constraints of those in other disciplines and functions. |
| Customer Focus | Understanding the needs of the internal or external customer and keeping these in mind when taking actions or making decisions. |
| Flexibility | Taking account of new information or changed circumstances and/or business requirements and modifying response to a problem or situation accordingly. |
| Goal Orientation | Maintaining focus on agreed objectives and deliverables. |
| Information Acquisition | Identifying gaps in the available information required to understand a problem or situation and devising a means of resolving them. |
| Interacting with People | Establishing relationships, contributing to an open culture and maintaining contacts with people from a variety of backgrounds and disciplines. Effective, approachable and sensitive communicator in different communities and cultures. Ability to adapt style and approach to meet the needs of different audiences. |
| Teamwork | Working collaboratively with others to achieve a common goal. |
Technical Skills
| Title | Details | Depth |
|---|---|---|
| Accessibility | Methods and techniques that ensure that users with physical impairments or learning disorders are not disadvantaged by the system. | Proficient in |
| Application Systems | Technical or functional understanding of Commercial Off-the-Shelf (COTS) applications and/or other bespoke software deployed within the organisation in order to provide system configuration, audit, technical, and/or functional support. | Familiar with |
| Information and Data Visualisation/Presentation | The ability to visualise and present information and data in an appropriate format that helps stakeholders understand the significance of the information and data. | Familiar with |
| Information Modelling Tools | Using tools (manual or automated) to record the structure, relationships and use of information within an organisation. | Familiar with |
| Own Organisation's IT Products and Services | The IT products and/or services supplied to internal and external customers by own organisation. | Proficient in |
| Systems Ergonomics and Iterative Design | Iterative methods and techniques to allocate and optimise the division of functions between the human, machine and organisational elements of IT systems and the functions themselves in terms of ergonomic impact. Systematic and iterative design of the physical and cognitive interfaces to create an effective user experience in a software system, product or service with attention paid to variety of locations and access devices employed by users. | Familiar with |
Other Skills
| Title | Details | Depth |
|---|---|---|
| Artificial Intelligence Concepts | Understanding of concepts and trends in artificial intelligence and the potential benefits and real-world implications, including risk and security, of its deployment within the organisation. | Familiar with |
| Data Analysis Techniques | Techniques and tools for the investigation, analysis and recording of data or a system of interest. | Familiar with |
| Organisational Brand and Culture | Knowledge and understanding of the brand image and personality of the organisation's products and/or services and the overall culture and personality of the work environment. | Proficient in |
| Presentation Techniques | Methods and techniques for delivering effective and accessible presentations, either face-to-face or online within various contexts and to a variety of audiences. | Familiar with |
| Project Planning and Control Techniques | Methods and techniques associated with planning and monitoring progress of projects. | Aware of |
| Report Writing Techniques | Methods and techniques for writing clear, accessible and persuasive reports. | Proficient in |
| Research Techniques | Methods, techniques and tools for the systematic discovery, analysis, and reporting of knowledge about all aspects of information systems. | Familiar with |
| Statistical Sampling Techniques / Assumption Testing | Methods and techniques for ensuring valid results are obtained by means of sampling and assumption testing. | Proficient in |
Training
| Title | Details |
|---|---|
| Business Modelling and Analysis Techniques | Techniques used to investigate, analyse and model the structures, people, processes, information and technology within a business area or system of interest. |
| Human Factors Techniques | Methods and techniques for understanding human needs and limitations and for designing usable, accessible and ergonomically sound systems. Examples: Human-Computer Interaction (HCI) approaches and iterative design methods and accessibility. Recognising ever evolving user expectations for use of a variety of access devices and locations and opportunities for environmental savings e.g. reducing office space, travel, etc. |
| Requirements Definition | Requirements elicitation, analysis, validation, documentation and management techniques to identify and define requirements relevant to a change initiative or project. |
Professional Development Activity (PDA)
| Title | Details | PDA Group |
|---|---|---|
| Deputising | Standing in for supervisor or manager on a temporary basis during periods of absence. | Broadening Activities |
| Gaining Knowledge of Activities of Employing Organisation | Developing an understanding of the potentially diverse range of activities (service, governance, administrative, regulatory, commercial, charitable, industrial, etc.) undertaken by the employing organisation. | Increasing Knowledge |
| Gaining Knowledge of IT Concepts and Techniques | Undertaking study, learning and, where possible, practice in IT concepts and techniques external to own function. | Increasing Knowledge |
| Job Shadowing and Special Assignments | Undertaking temporary periods or secondments in other roles, particularly those that offer a new perspective on own function or exposure to other environments and cultures. | Broadening Activities |
| Negotiating and Influencing | Undertaking learning and practice of negotiating with and influencing others. | Developing Professional Skills |
| Participation in Professional Body Affairs | Taking an active part in professional body affairs at branch, specialist group, committee or board level. | Participation in Professional Activities |
| Team Leadership | Undertaking learning and practice of the skills required to lead teams, including motivation, direction, coaching, delegation, appraisal, counselling and developing others. | Developing Professional Skills |
Qualification Components
| Title | Awarding Bodies |
|---|---|
| FEDIP Practitioner | The Federation for Informatics Professionals |
| Certified XD Practitioner | APMG International |
| CXA Certified User Experience Analyst | Human Factors International |
Government Digital and Data Profession Capability Framework Skills
| Skill | Level |
|---|---|
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Agile research practices Agile delivery involves encouraging teams to build incrementally, test and iterate their work based on regular feedback and other useful data. |
Practitioner Agile research practices You can:
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Analysis and synthesis Analysis and insight involves examining, interpreting and analysing data to help make informed decisions. |
Working Analysis and synthesis You can: understand how to apply basic techniques for the analysis of research data and synthesis of findings effectively involve your team in analysis and synthesis present clear findings that colleagues can understand and use |
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Applying statistical and analytical tools and techniques |
Working Applying Statistical And Analytical Tools And Techniques You can: contribute to the development of statistical and analytical insights and reports apply appropriate statistical and analytical techniques under supervision to answer research questions and organisational needs follow and apply quality assurance standards respond to stakeholder questions about analytical and statistical techniques |
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Data management |
Working Data management You can: understand data governance and how it works in relation to other organisational governance structures participate in or deliver the assurance of a service |
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Inclusive research Incident management involves coordinating the response to incident reports, ensuring effective prioritisation, investigation and resolution. |
Practitioner Inclusive research You can: help teams understand the diversity of users of government services effectively include all kinds of users in appropriate research activities advocate inclusive practices and help teams design and deliver accessible services that work for all users |
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Research management, leadership and assurance Leadership and guidance involves providing effective leadership and management through team motivation, decision making, risk management, mediation and professional development |
Working Research management, leadership and assurance You can:
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Stakeholder relationship management Stakeholder relationship management involves managing stakeholder requirements and communications throughout a project, while remaining focused on the user needs. |
Practitioner Stakeholder relationship management You can:
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User-centred practice and advocacy User focus involves understanding the user needs to develop a detailed understanding of the problems that need to be solved. |
Working User-centred practice and advocacy You can:
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User research methods User research involves methods to identify user needs and understand how users interact with a product or service. |
Working User research methods You can:
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The Professional Body Responsible for this job family is BCS. This job role profile was created in collaboration with BCS, using Role Model Plus.